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Occasionally, you might encounter an error message or technical problem related to your task. In most cases, there are steps you can take to resolve the error so you can get back to what you were doing.
If you don’t see your issue listed here, start by reviewing our list of known technical issues that we’re currently working on. If you need more assistance, our customer support agents are always happy to answer your questions.eBay wants you to always have a safe and enjoyable experience on eBay. However, sometimes you can receive an error message or encounter technical issues related to your task.
Common error messages
The following table includes some common error messages and information on how to resolve them.
"Your sign in information is not valid. Please try again." |
√ Verify that the Autocomplete feature in your browser is not entering the wrong user ID or password.
√ Make sure that your Caps Lock key is off.
√ Verify that there are no spaces between the characters of your user ID and password.
√ If you think you forgot your sign-in information, you can request your User ID or reset your password.
Learn more about resolving sign-in problems. |
"Unable to process request." |
√ Try your task again.
√ If you still receive the message, please contact us. |
"Please enter your correct information in the highlighted fields below." |
√ Review the page you’re on to make sure you entered all of the required information.
√ If you’re on the Sell Your Item form and you see a SYI.BIZ error code on the page, note the code and contact us. |
"The feature you are attempting to access is not responding." |
√ Wait a few minutes and try again.
√ If you still can’t access the feature after 15 to 30 minutes, check our Announcement Board to see if the feature is currently unavailable. |
"You must have JavaScript enabled to use this form." |
Web browsers use JavaScript to make Web pages more interactive.
√ Make sure that your Web browser has the JavaScript setting selected while using eBay.
√ For information about enabling JavaScript in Internet Explorer 6, go to Microsoft's Help and Support page for enabling JavaScript. For other Web browsers, see your Web browser’s Help. |
Other technical issues
Known issues that we’re currently working on
We maintain a list of known technical issues that users are currently experiencing on the site. In each case, we describe the problem and offer solutions and workarounds that you can use while we’re working on the problem.
To review our list of known issues:
Must use Buy It Now and PayPal.
