Resolving errors and technical issues
Come across an error message or technical problem on the eBay site? This article covers some of the more common errors that can occur and the steps you can take to resolve the problem.
Common error messages
The following table includes some common error messages and tips on how to resolve them.
Your sign in information is not valid. Please try again.
√ Verify that your browser's autocomplete feature isn't entering the wrong user ID or password.
√ Make sure that your Caps Lock key is off.
√ Verify that there are no spaces between the characters of your user ID and password.
√ If you think you forgot your sign-in information, you can request your user ID or reset your password.
√ Learn more about resolving sign-in problems.
Unable to process request.
√ Try your task again.
√ If you still receive the message, contact us.
Please enter your correct information in the highlighted fields below.
√ Review the page you're on to make sure you entered all of the required information.
√ If you're on the Sell Your Item form and you see a SYI.BIZ error code on the page, contact us.
The feature you are attempting to access is not responding.
√ Wait a few minutes and try again.
√ If you still can't access the feature after 15 to 30 minutes, check our system announcements board to see if the feature is currently unavailable.
Note: We reserve a two-hour period every week for site maintenance from 11:00 PM. Thursday night to 1:00 AM. Friday morning (Pacific Time). Certain site features may be unavailable or slow during this time.
Other technical problems
Pages look strange, or the features aren't working properly.
Switch to a recommended web browser.
You receive a message saying your browser is rejecting cookies, or you experience sign-in loops without any error messages.
Enable cookies in your browser.
You get an error message while trying to send a Second Chance Offer.
When you send a Second Chance Offer, make sure your message doesn't contain quotation marks (") or apostrophes (').They can sometimes cause errors.
You get an error message while trying to print a shipping label and you're unable to print the label.
Visit your local US Postal Service, UPS, or FedEx location in person to ship your item.
Reporting a problem
If you run into a technical problem that's not listed on this page, here's what you can do:
Tip: If you have a general question about using eBay, contact us and use the search box to tell us what type of issue you're experiencing. For example: "my password isn't working" or "when will my package arrive?" That way, we can put you in touch with the agent who can best answer your question.
Frequently asked questions
Why can't I sign in to eBay?
If you're having problems signing in, review these common sign-in problems and solutions.
Why is my account suspended?
Learn more about suspended accounts.