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Whatever you’re buying—large or small, new or refurbished—eBay offers many ways to ensure you get exactly what you want.
It’s automatic and covers your purchase price plus original shipping on eligible purchases* and there’s no extra fee for coverage. Follow these steps to get your refund.
If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history, and reach out to your seller.
If you’ve talked to your seller and the issue still isn’t resolved after three business days, contact us.
You can count on hearing from us within 48 hours.
It’s easy to do on eBay.
Whatever you’re looking for, millions of items on eBay are returnable. Before you buy an item, check the seller’s return policy, then follow these easy steps to make a return.
Select the item you want to return in your purchase history on My eBay.
If the seller asks, send the item back as soon as possible using their preferred return method.
If the seller doesn’t refund your money, ask eBay to step in and help.
Your purchase may come with protection.
For Vehicles
Our Vehicle Purchase Protection (VPP) covers up to $100,000 for vehicle non-delivery, missing title, or major undisclosed defects. You’re automatically enrolled in the program at no extra charge.
For Business Equipment
Our Business Equipment Purchase Protection (BEPP) protects capital equipment purchases up to $50,000 if there’s an issue with your sale.
Have a question? Need to resolve an issue? We’re here to help! Customer service is available seven days a week.
