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Whatever you’re buying—large or small,
new or refurbished—eBay offers many ways
to ensure you get exactly what you want.

eBay Money Back Guarantee

Get the item you ordered or your money
back—it’s that simple.

It’s automatic and covers your purchase price plus original shipping on eligible purchases*
and there’s no extra fee for coverage. Follow these steps to get your refund.

Contact Your Seller

If an item hasn’t arrived or isn’t as
described, go to My eBay, select the
item in your purchase history, and
reach out to your seller.

Not resolved? Let us know.

If you’ve talked to your seller and the
issue still isn’t resolved after three
business days, contact us.

We’ll get your money back. Fast.

You can count on hearing from us within
48 hours.

*In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. Category/Item exclusions apply. For full terms and conditions, read our eBay Money Back Guarantee policy.

Need to Return
an Item?

It’s easy to do on eBay.

Whatever you’re looking for, millions of
items on eBay are returnable. Before you
buy an item, check the seller’s return
policy, then follow these easy steps to
make a return.

eBay Money Back Guarantee - Shoes

Start Your Return

Select the item you want to return in
your purchase history on My eBay.


Ship the Item Back

If the seller asks, send the item back as
soon as possible using their preferred
return method.


Receive Your Refund

If the seller doesn’t refund your money,
ask eBay to step in and help.

Buying Auto Parts and Accessories,
a Vehicle, or Business Equipment
on eBay?

Your purchase may come with protection.

Against a purple background is a white, 2D outline of a car’s belts and hoses.

NEW For Parts and Accessories

Eligible parts and accessories purchased are covered by eBay Guaranteed Fit. These products are guaranteed to fit your vehicle or you will get your money back plus free return shipping.

Against a purple background is a white, 2D outline of a sporty, compact car.

For Vehicles

Our Vehicle Purchase Protection (VPP) covers up to $100,000 for vehicle non-delivery, missing title, or major undisclosed defects. You’re automatically enrolled in the program at no extra charge.

Against a purple background is a white, 2D outline of an excavator.

For Business Equipment

Our Business Equipment Purchase Protection (BEPP) protects eligible capital equipment purchases for up to $100,000 for non-delivery and undisclosed defects.

Customer Service

Have a question? Need to resolve an issue? We’re here to help!
Customer service is available seven days a week.

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