eBay Commerce Inc. Licenses; How to File a Complaint about eBay Commerce Inc.’s Payments Services

eBay Commerce Inc., NMLS ID 1774459, is a licensed money transmitter in the U.S. jurisdictions listed below.

Payment Complaint Submission and Other Disclosures

If you have a question or complaint about eBay Commerce Inc.’s payment services, you may reach us using one of these methods:

• Contact us
• 1-800-456-3229

If your issue is not about eBay Commerce Inc.’s payment services, you can find additional resources here: https://www.ebay.com/help/home

Some states require eBay Commerce Inc. to provide additional disclosures to their residents; such disclosures are below.

Alaska

For Alaska Residents Only:
If your issue is unresolved by eBay Commerce Inc. at 800-456-3229, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: www.commerce.alaska.gov/​web/​portals/3/pub/​DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.

Arizona

In addition to contacting eBay Commerce Inc. directly, you may also contact the Arizona Department of Insurance and Financial Institutions at 1 (602) 364-3100 with questions or complaints about eBay Commerce Inc.’s money transmission services.

California

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection & Innovation at its toll-free telephone number, 1-866-275-2677, by email at Ask.DFPI@dfpi.ca.gov, or by mail at the Department of Financial Protection & Innovation, Attn: Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

You may also contact eBay Commerce Inc. at 1-800-456-3229.

Colorado

MO7 Customer Notice

Illinois

For suspected violations of the Illinois Transmitters of Money Act, consumers may contact the Illinois Department of Financial and Professional Regulation by phone at 1-888-473-4858 or by mail at 320 West Washington, 3rd Floor, Springfield, IL 62786.

Maryland

You may verify eCI’s licensing status at the NMLS Consumer Access website: https://www.nmlsconsumeraccess.org/. The Maryland Office of the Commissioner of Financial Regulation will accept all questions or complaints from Maryland residents regarding eBay Commerce Inc., license number 12-1774459 and NMLS ID 1774459, at

Maryland Office of the Commissioner of Financial Regulation
ATTN: Consumer Services Unit
1100 N. Eutaw Street, Suite 611
Baltimore, MD 21201

or at DLFRComplaints-LABOR@maryland.gov.

Minnesota

Always be on the lookout for fraud. Please contact eBay Commerce Inc. at https://www.ebay.com/help or 1-800-456-3229 to report fraud or suspected fraud, or if you have any questions or complaints about the company’s money transmission services.

If you have unresolved questions or complaints after contacting eBay Commerce Inc., you may also reach the Minnesota Department of Commerce at 800-657-3602.

Nevada

If you have unresolved questions or complaints after contacting eBay Commerce Inc., you may also reach the Nevada Division of Financial Institutions at 702-486-4120 with any questions or complaints regarding the company’s money transmission services.

New York

eBay Commerce Inc. (“eCI”), whose principal address is 2065 Hamilton Avenue, San Jose, CA 95125, is licensed as a Money Transmitter by the New York State Department of Financial Services.

If you are a New York customer and you still have an unresolved complaint regarding eCI’s money transmission activity after contacting eCI via https://www.ebay.com/help or 1-800-456-3229, you may direct your complaint to:

Consumer Assistance Unit
New York State Department of Financial Services
One Commerce Plaza
Albany, NY 12257

Tel: 1-800-342-3736
http://www.dfs.ny.gov/​consumer/​fileacomplaint.htm

North-Dakota

If you have unresolved questions or complaints after contacting eBay Commerce Inc., you may also reach the North Dakota Department of Financial Institutions at 701-328-9933 with any questions or complaints regarding the company’s money transmission services.

Tennessee

If you have unresolved questions or complaints after contacting eBay Commerce Inc., you may also reach the Tennessee Department of Financial Institutions at 800-778-4215 with any questions or complaints regarding the company’s money transmission services.

Texas

If you have a complaint, first contact customer service at https://www.ebay.com/help or 1-800-456-3229. If you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.

Washington

Please be aware that fraud may and does occur, and that fraudulent transactions may result in the loss of your money with no recourse.