Money Transmitter Licenses

eBay Commerce Inc. is a licensed money service business in the U.S. jurisdictions listed below. Residents of certain states may have specific rights related to concerns or complaints about our payment services. For residents of these states, contact information for your state is linked below.

Additional Information

eBay Commerce Inc., NMLS ID 1774459. For customer service, you may reach us at https://www.ebay.com/help or 1-800-456-3229.

Alaska

For Alaska Residents Only:
If your issue is unresolved by eBay Commerce Inc. at 1-800-456-3229, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form here: www.commerce.alaska.gov/​web/​portals/3/pub/​DBSGeneralComplaintFormupdated.pdf
Formal complaint forms may be submitted via:

1. Fax: 907-465-1230
2. Email: msb_licensing@alaska.gov
3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call 907-465-2521.

California

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection & Innovation at its toll-free telephone number, 1-866-275-2677, by email at Ask.DFPI@dfpi.ca.gov, or by mail at the Department of Financial Protection & Innovation, Attn: Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

You may also contact eBay Commerce Inc. at 1-800-456-3229.

Colorado

MO7 Customer Notice

Illinois

For suspected violations of the Illinois Transmitters of Money Act, consumers may contact the Illinois Department of Financial and Professional Regulation by phone at 1-888-473-4858 or by mail at 320 West Washington, 3rd Floor, Springfield, IL 62786.

Maryland

You may verify eCI’s licensing status at the NMLS Consumer Access website: https://www.nmlsconsumeraccess.org/. The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding eBay Commerce Inc., license number 12-1774459 and NMLS ID 1774459, at

Office of the Commissioner of Financial Regulation
ATTN: Consumer Services Unit
1100 N. Eutaw Street, Suite 611
Baltimore, MD 21201

or at DLFRComplaints-LABOR@maryland.gov.

Minnesota

Always be on the lookout for fraud. Please contact eBay Commerce Inc. at https://www.ebay.com/help or 1-800-456-3229 to report fraud or suspected fraud.

New York

eBay Commerce Inc. (“eCI”), whose principal address is 2065 Hamilton Avenue, San Jose, CA 95125, is licensed as a Money Transmitter by the New York State Department of Financial Services.

If you are a New York customer and you still have an unresolved complaint regarding eCI’s money transmission activity after contacting eCI via https://www.ebay.com/help or 1-800-456-3229, you may direct your complaint to:

Consumer Assistance Unit
New York State Department of Financial Services
One Commerce Plaza
Albany, NY 12257

Tel: 1-800-342-3736
http://www.dfs.ny.gov/​consumer/​fileacomplaint.htm

Texas

If you have a complaint, first contact customer service at https://www.ebay.com/help or 1-800-456-3229. If you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.

Washington

Please be aware that fraud may and does occur, and that fraudulent transactions may result in the loss of your money with no recourse.