Capitalized terms used here without a definition have the same meaning as the defined term in the User Agreement.
Sellers' receipt of payments for certain listings on eBay Services will be managed by eBay Commerce as part of a limited initial offering (described herein as "managed payments," eBay Commerce "managing payments" or similar references). For transactions for which eBay Commerce manages payments, eBay Commerce will receive payments on behalf of and as an agent of participating sellers for items offered for sale by those sellers. Those items may be paid for using certain credit or debit cards (or payment methods that we may in our sole discretion make available), and we will manage settlement to sellers for the payments for those items. The contract for sale underlying the purchase of goods is directly concluded between the seller and the buyer in the same manner as for transactions for which we do not manage payments.
We may change, discontinue, enhance or modify any aspect of managed payments at any time. Listings without managed payments on eBay Services are subject to eBay's payment policies and any other terms about payments that may appear on the eBay Services. We may use a number of third party payments services providers to assist us in providing a managed payments experience, including companies that process payments and disburse settlements, perform risk assessments or compliance checks, verify identity and validate payment or settlement methods.
Information collected and used in connection with eBay Commerce's management of payments is subject to the User Privacy Notice.
By completing a purchase from a seller that is using managed payments, buyers authorize eBay Commerce to initiate payments using their selected payment methods and collect on behalf of sellers the transaction amounts. Buyers agree and understand that, pursuant to Section 5 below, eBay Commerce has been appointed as agent of sellers that use managed payments for the limited purpose of accepting such payments on behalf of sellers. Accordingly, payments received by eBay Commerce from buyers (in connection with transactions for which we manage payments) satisfy buyers' obligations to pay sellers in the amount of payments received, regardless of whether eBay Commerce actually settles such payments to sellers. In the event that eBay Commerce for whatever reason fails to make any such payments to sellers, pursuant to Section 5 below, sellers agree that they will have recourse against eBay Commerce only and not with buyers, as such payments are deemed made to sellers by buyers upon receipt by eBay Commerce.
For buyers and sellers:
For assistance with transactions for which we manage payments (for example, sellers inquiring as to the status of settlements or appealing chargeback fees, or buyers informing us of unauthorized charges on their payment methods), please contact eBay Commerce at +1 (800) 456-3229.
We charge two types of fees for managing payments: a payments processing fee when payment is processed for a transaction, and a chargeback fee when a chargeback for a transaction for which we managed payment is adversely resolved against a seller.
Fees for our management of payments are in addition to Fees charged to sellers for eBay's Services. eBay will charge sellers for payments processing and chargeback fees on behalf of eBay Commerce via eBay's monthly invoice for eBay's Services.
Payments processing fees are calculated as 2.7% percent of the total amount owed to the seller, including shipping, handling, sales tax and other amounts owed. Payments processing fees do not include any sales tax, which will be added to this fee on your invoice if applicable.
Upon the conclusion of a chargeback investigation and/or re-presentment that results in a seller being found responsible for the chargeback amounts, we charge a $20 chargeback fee, excluding any applicable sales tax, for each chargeback. Sellers may appeal the chargeback fee within 30 days from when we invoice the chargeback fee if they believe that they have been charged in error.
In some circumstances, you might be eligible for a payments processing fee or chargeback fee credit in accordance with eBay's policies and procedures. To qualify for a payments processing fee credit, you must refund a buyer in resolution of a refund, return or cancellation request regarding the transaction that was the subject of the payments processing fee, and we need to receive reimbursement for the costs we incurred in connection with the processing of the initial transaction payment. To qualify for a chargeback fee credit, you must successfully appeal the assessment of the chargeback fee. If you qualify, we'll credit your payments processing fee or chargeback fee, as applicable, to your account after all issues are resolved. You can leave this credit in your account and use it to pay future fees, or you can request a refund and we'll send you the money. You can only request a refund if you have a credit balance on your account.
In connection with our management of payments, sellers agree to the following:
Eligibility to have your payments managed by eBay Commerce is by invitation only. You must be approved to receive services from eBay Commerce to have your account enabled for managed payments. If your onboarding is not immediately confirmed, you will receive notification that you have been approved to receive services once we have reviewed your information and can commence conversion of your listings to enable managed payments, which may take several weeks in some instances. To set up your account for payments managed by eBay Commerce, you must:
Once you complete your set up to have us manage your payments and you have received notification that you have been approved to receive managed payments services, your existing listings in the eBay account you enabled for managed payments automatically will be configured so that payments from buyers will be managed by eBay Commerce on the sellers’ behalf, except in those few use cases set forth in Section 6. Your listings with managed payments may not be immediately searchable upon completion of account set up for us to manage your payments. If you have existing claims pending under eBay Money Back Guarantee for transactions without managed payments, those claims will continue until resolved. Transactions that occur after you are approved to receive managed payments services may not be managed by eBay Commerce until such time as your request can be processed, which may take a number of days in some circumstances. Any new listings you create using the eBay account you enabled for managed payments will also have payments managed by eBay Commerce.
Notwithstanding any other terms about payment methods on the eBay Services (including eBay payment policies and information available when you create listings, which may continue to display payment methods that are not currently supported for payments that we manage), the payment methods available to your buyers for payments that we manage will be the payment methods enabled by eBay Commerce (currently certain credit and debit cards).
We may discontinue your usage of Managed payments, for any reason in our sole discretion, and either suspend your associated eBay account or revert your associated eBay account back to its original state with payments no longer being managed by eBay Commerce.
If you do not follow these steps and your listings are ended, you will be credited on a subsequent invoice for listing fees, including insertion fees and fees for optional listing upgrades, for those ended listings.
We are unable to manage payments for prohibited and restricted items. Before listing your item, make sure the item complies with eBay’s rules as well as all laws and any additional restrictions imposed by credit card associations, network rules, or a third party payments service provider that we may use. If you list an item in violation of any rule(s) and we are fined or otherwise penalized by a regulator, we may recoup such penalty from you in accordance with applicable law and these Terms. When you receive notice from us that a buyer has ordered an item for which we do manage payments, you must then ship or otherwise deliver your item in accordance with the buyer's selection from amongst the shipping options that you made available in your listing. You must also meet the estimated delivery date displayed on your listing for transactions for which we manage payments. You agree to deliver all items purchased through transactions for which we manage payments pursuant to the terms of your listing and the User Agreement, and perform all other necessary transaction-related actions, upon notification to you of eBay Commerce's receipt of a buyer's payment information.
We anticipate that settlements generally will be settled in your bank account approximately two to seven business days after the buyer's transaction, although actual settlement times may vary for individual transactions. Notwithstanding any other terms about holds on the eBay Services, you agree that we may place hold(s) on your funds, or instruct a payment services provider to hold your funds, prior to disbursement. Each hold may be based on factors including selling history, seller performance, returns, chargebacks, riskiness of the listing category, transaction value, or the filing of an eBay Money Back Guarantee claim. We also may cancel or freeze the settlement of your proceeds as necessary for fraud or risk purposes. In these situations, we will notify you of our decisions through the eBay Message Center and/or by email.
You can access the status of your transactions for which we managed your payments, including settlements and other payments account information, on the Payments tab in Seller Hub.
In the event that you close an eBay account that has transactions for which we managed payments, we may retain an amount that we reasonably believe may be necessary to pay for any refunds, reimbursements or other payments associated with returns, chargebacks or other post-transaction activity. We will settle any unused retained amounts within 180 days of your eBay account closure.
In the event that a buyer initiates a chargeback in connection with a transaction for which we managed payment, you understand that we may investigate and, in our discretion, re-present the chargeback with the credit and debit card networks or other payment method providers. You agree to provide timely information to assist in our chargeback investigations and understand that your failure to provide requested information on the timeline we require and as specified by credit and debit card networks' and other payment providers' rules could adversely impact the outcome of a chargeback investigation, up to complete forfeiture of the chargeback amounts. You will not contest the resolution of any chargeback that we investigate and/or re-present, nor will you re-open resolved chargeback investigations. You authorize eBay Commerce to pay on your behalf any amounts resulting from a chargeback, including costs and fees associated with re-presentment.
Although you accept the finality of our chargeback investigation, we may from time to time ask for your consent to participate in an optional arbitration process brought by eBay Commerce to contest the results of an individual chargeback. If you consent to chargeback arbitration, you authorize eBay Commerce to represent and defend you throughout the arbitration. You will be responsible for all costs and expenses, including reasonable attorneys' fees and any arbitration fees assessed by third parties, arising from such arbitration proceedings, and you authorize eBay Commerce to pay these amounts on your behalf while the arbitration is pending.
Notwithstanding any other terms about refunds, returns and cancellations on the eBay Services, if your buyer is entitled to a refund for a return or cancellation for a transaction for which we managed payment, you understand that eBay Commerce is authorized to refund the buyer the refund amount on your behalf, otherwise pursuant to eBay’s returns policy.
Notwithstanding any other terms about buyer protection programs on the eBay Services, if your buyer files a claim under eBay Money Back Guarantee for a transaction for which we managed payment, you authorize eBay Commerce to reimburse the buyer on your behalf, otherwise pursuant to the eBay Money Back Guarantee policy.
If we are assessed a fine, penalty or any other costs resulting from your listings or transactions that are enabled for managed payments (such as an additional interchange fee or a credit and debit card network fine for selling a prohibited/illegal item), you agree that we may pay third parties the amounts of such fines, penalties or costs and recover these amounts from you. If we suffer any other losses, including damages or costs, that are attributable to your or acts or omissions in connection with payments that we manage, you also agree that we may recover these amounts from you. We may also pursue any other applicable remedies against you.
You authorize eBay Commerce to collect from you, from any account that you may have (in the event you have multiple accounts), any amounts for:
Collection of the owed amounts may be on a one-time, sporadic or recurring basis by the following means:
We may provide you with notice prior to charging you for some of these amounts. To the extent possible under applicable law, you waive any rights you may have to receive advance notice of any particular preauthorized charge.
In connection with payments that we manage, certain features on the Services will have limited functionality during this beta phase of our initial offering. Notwithstanding any other terms on the eBay Services, for sellers whose accounts are enabled for managed payments:
This list serves as a guide to you, but may not be exhaustive of all exclusions for managed payments.
Posting Date: November 16, 2018