COVID-19 Central

Read the latest information on our COVID-19 response, from policy updates to resources.

COVID-19 is a complex and fast-moving situation, and we know it may be more challenging to run your eBay business now because of disruptions to your daily routines.

As we’ve seen, this is not a problem that can be solved by one person or group alone. Government leaders around the world are taking action and many decisions will lead to immediate changes in how you manage and maintain your business, where and how you can ship packages, and how to receive packages. Here you’ll learn about these matters as it relates to eBay as well as other ways we are supporting you.

Small business support videos

Small business support videos

Check out webinars and videos related to COVID-19 small business help.

Seller Help FAQs

Manage common selling issues in one convenient location with Seller Help

Due to the current situation, our call centers are experiencing a high volume of customer calls and emails, and wait times and responses may be longer than usual.

Seller Help is a self-service resource that lets you conveniently manage refunds, returns, “Item not received” and “Item not as described” cases, and other common selling issues all in one place. Seller Help can be accessed from desktop and mobile devices, and offers a simple and intuitive interface so you can address selling issues without delay.

With Seller Help, you can:

  • Manage refunds, returns, and “Items not received” and “Item not as described” cases all in one place.
  • Submit requests to eBay to review feedback and defects for removal.
  • See your recent policy notifications, including anything that went wrong and what you will need to do to correct an issue.
  • Report buyers who abuse eBay policies.

Start using Seller Help

Step 1. Click on “Try it now.”

Try it now

Step 2. Select a Seller Help option.

Seller Help option

Step 3. Example—Manage your Returns and refunds.

returns and refunds

More Seller Help enhancements will be added in the near future. Learn more about Seller Help.

Seller Help FAQs

Seller Help FAQs

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We will protect your business.

We’re taking several steps to help the eBay seller community. We are constantly monitoring the dynamics impacted by Covid-19 to ensure we are taking the appropriate actions, and we will keep you updated. Get details.

Please also check the following pages for more information.

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