Read the latest information on our COVID-19 response, from policy updates to resources.
COVID-19 is a complex and fast-moving situation, and we know it may be more challenging to run your eBay business now because of disruptions to your daily routines.
As we’ve seen, this is not a problem that can be solved by one person or group alone. Government leaders around the world are taking action and many decisions will lead to immediate changes in how you manage and maintain your business, where and how you can ship packages, and how to receive packages. Here you’ll learn about these matters as it relates to eBay as well as other ways we are supporting you.
eBay’s response to COVID-19
A message to our community.
COVID-19 Community Hub
A place to read the latest updates from eBay, share support and ask and answer questions.
Advising you about shipments during COVID-19
We are keeping you informed about changes in shipping services.
Small Business Government Support Resources
Information about helpful government resources such as stimulus packages available to small businesses in response to COVID-19.
Up & Running
eBay launched an accelerator program to empower retailers without an e-commerce presence to transition to selling online.
Manage common selling issues in one convenient location with Seller Help
Due to the current situation, our call centers are experiencing a high volume of customer calls and emails, and wait times and responses may be longer than usual.
Seller Help is a self-service resource that lets you conveniently manage refunds, returns, “Item not received” and “Item not as described” cases, and other common selling issues all in one place. Seller Help can be accessed from desktop and mobile devices, and offers a simple and intuitive interface so you can address selling issues without delay.
With Seller Help, you can:
- Manage refunds, returns, and “Items not received” and “Item not as described” cases all in one place.
- Submit requests to eBay to review feedback and defects for removal.
- See your recent policy notifications, including anything that went wrong and what you will need to do to correct an issue.
- Report buyers who abuse eBay policies.
Start using Seller Help
Step 1. Click on “Try it now.”
Step 2. Select a Seller Help option.
Step 3. Example—Manage your Returns and refunds.
More Seller Help enhancements will be added in the near future. Learn more about Seller Help.
Seller Help FAQs
- How do I access Seller Help on a mobile device?
- How do I access Seller Help on desktop?
How is Seller Help different from Seller Hub, My eBay, or the Resolution Center?
Seller Help is a self-service resource to manage your refunds, returns, and “Item not received” and “Item not as described” claims in one convenient location. We’ll add more functionality in the future, such as managing unpaid items, canceled transactions, and chargebacks. As before, you can use these features in Seller Hub, My eBay, and the Resolution Center. Seller Help gives you an easier way to access all the functionality in one place.
Do I have to use Seller Help?
No. You can still use Seller Hub, My eBay, and the Resolution Center, just as before. However, the same functionality is available in Seller Help. If you find that Seller Help isn’t for you, there’s no need to opt out—simply stop using it.
We will protect your business.
We’re taking several steps to help the eBay seller community. We are constantly monitoring the dynamics impacted by Covid-19 to ensure we are taking the appropriate actions, and we will keep you updated. Get details.
Please also check the following pages for more information.