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Authenticity Guarantee

Reach more buyers and get return protection.

A smarter way to sell

Expert authentication by vetted industry professionals
Verified return process protects sellers and buyers
eBay covers all costs of the authentication process

How it works

1

You list your item

If your item qualifies for Authenticity Guarantee, it will automatically be given the Authenticity Guarantee checkmark.

2

You ship your item to our authenticator

Once your item sells, your order will automatically update with our authentication partner’s shipping address.

3

Your item is authenticated

The authenticator verifies each part of your item and then ships it with a unique authentication card.

4

Your item is delivered

It’s delivered safely via two-day shipping with signature required.

Safe and secure returns

If a customer initiates a return, they must send the item to our authentication partner who will verify the item is in the same condition as it was sold. The item is then sent back to you via two-day shipping with signature required. All return shipping costs are covered by eBay.

FAQ

What is Authenticity Guarantee?

Authenticity Guarantee is designed to help buyers shop with confidence and protect sellers with verified returns. Experts physically inspect an eligible item before it’s shipped to the buyer or returned to the seller.

How does Authenticity Guarantee work?

An “Authenticity Guarantee” badge is placed on an eligible item’s listing page. When an eligible item is purchased, it is shipped to a third-party authenticator. The authenticator will thoroughly inspect the item before it is shipped to the buyer.

Will I be charged a fee for Authenticity Guarantee?

No. Through Authenticity Guarantee, eBay covers the cost of authentication as well as 2-day secure shipping from our authentication partner to the buyer.

What happens after an eBay authentication partner receives the watch?

After an eBay authentication partner receives the watch and any collateral materials, including but not limited to box and papers, the partner will confirm the item is consistent with the listing title, description, and images. After, the partner will perform a multi-point physical authentication inspection. Finally, a security tag will be attached to the watch.

What items are eligible for Authenticity Guarantee?

Watches listed in the primary category of wristwatches (31387) and sold for $2,000 or more are eligible for Authenticity Guarantee. In addition, top models from luxury watch brands (e.g., Rolex Submariner, Omega Seamaster, Breitling Navitimer) are also eligible regardless of the final sale price for auction-style listings.

Smart watches, watch parts, and accessories are not eligible for Authenticity Guarantee. Items specified as “Customized” are currently not eligible for authentication.

Only items purchased on eBay.com are eligible for Authenticity Guarantee. Items that are listed on eBay.com but located outside the U.S. for delivery to a buyer located within the US may be available for Authenticity Guarantee soon - check back for updates! However, items that ship to a buyer address outside the continental U.S. are not eligible for the program. Local pickup-only listings are not eligible for Authenticity Guarantee.

Are vintage watches eligible for the program?

A vintage watch is eligible for the Authenticity Guarantee program, if all eligibility criteria are met. Vintage watches which are verified as authentic by the third-party authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part. In addition, vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program.

Customized watches are not eligible for the Authenticity Guarantee Program at this time. A watch will be defined as customized when original brand parts have been replaced with non-brand parts (with the exception of straps, bracelets, spring bars, and gaskets) or parts not original to the model, or components that are modified from the original design. An example of a customized watch may be a watch with a painted dial, aftermarket bezel or crystal, or engraving on the case.

What if I list my watch for $2,000 and accept a Best Offer below $2,000 will it be eligible for Authenticity Guarantee?

Yes. Your item will be eligible for Authenticity Guarantee and sent to an authentication partner for inspection. Items with a Buy It Now price of $2,000 or more with either auction format or Best Offer are also eligible.

How do you determine Authenticity Guarantee eligibility for auction-style listings?

All auction-style listings starting above $2,000 are eligible for Authenticity Guarantee. In addition, top models from luxury watch brands (e.g., Rolex Submariner, Omega Seamaster, Breitling Navitimer) are also eligible regardless of the auction starting price.

How can I tell if my item qualifies for Authenticity Guarantee?

A blue check mark with “Authenticity Guarantee” will automatically appear on your item’s listing page. You can also check your order details in the Seller Hub sold section. You’ll also receive a confirmation email indicating your item was sold with Authenticity Guarantee.

Can I offer combined shipping?

Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order.

How do I track the status of my item?

Your order details will be updated to indicate the status of your authentication as well as shipping status.

What is the estimated delivery time for Authenticity Guarantee items?

An authentication partner will inspect the watch within two business days after they receive it. Following inspection, the item will be shipped to the buyer with 2-day secure delivery including signature confirmation.

When I sell my item, where should I ship it?

When you sell an eligible item, you are required to ship it to an authentication partner, whose address will be provided in your order details.

How does the return process work with Authenticity Guarantee?

If a buyer decides to return a watch, they will be instructed to send it back to the authentication partner. Within 2 business days of receiving the item, the authenticator will check to verify that the returned item matches the authenticity and condition in which it was originally sent to the buyer. The security tag must remain attached to the item and untampered to be eligible for a return. If the watch passes the authenticity and condition inspection, it will be returned to the seller. Otherwise, the watch will be sent back to the buyer. The shipping label is covered by eBay at no cost to the buyer or seller. If fraud is detected, eBay will work with authorities to take appropriate action.

Why would my item be returned to me by the authenticator?

Your item may be returned to you if it could not be authenticated by an authenticator or if the item condition is not consistent with your item description. You will not be charged for the cost of the return and a refund will be issued to the buyer immediately.

What will happen if my item is damaged or lost while in the possession of the third-party authenticator?

In the unlikely event your item is lost or damaged while in the possession of the third party authentication, eBay will cover such loss or damage of the item.

What will happen if my item is damaged or lost in transit when the authenticator ships it to the buyer?

In the unlikely event your item is lost or damaged, please notify eBay Customer Support.

Terms and conditions

The Authenticity Guarantee program (“Authenticity Guarantee”) makes third-party inspection and authentication services (“Services”) eligible to certain items sold on eBay.com. These Authenticity Guarantee Program Terms and Conditions (“Terms”) apply to the Authenticity Guarantee program and Authenticity Guarantee Eligible Items sold and purchased on eBay.com and sets out the terms on which eBay offers you access to and use of the Authenticity Guarantee program.

1. Applicability of eBay User Agreement.

The eBay.com User Agreement, eBay’s User Privacy Notice and all policies posted on our sites (collectively, and as the same may be amended from time to time, “eBay’s Policies”) apply in addition to these Terms. In the event of a conflict or inconsistency between these Terms and eBay’s Policies, these Terms will control as to all matters that they explicitly address. For all matters not explicitly addressed by these Terms, eBay’s Policies will control.

2. Description of the Authenticity Guarantee Program.

After the purchase of an Authenticity Guarantee Eligible Item (description in Section 5(a) below) on eBay.com, the item is shipped to a vetted third-party authentication partner to carefully inspect the item’s authenticity and conformity to the item’s listing details. Upon confirmation of the item by the third-party authentication partner, it is properly packaged and securely shipped to the buyer. If the item’s authenticity cannot be verified or the item is significantly not as described, the item is returned to the seller and a refund is issued.

3. Description of the Services.

The Services are provided by a third-party authentication partner for Authenticity Guarantee Eligible Items purchased and delivered within the United States (“Authentication Partner”). The Authentication Partner will inspect the item within two (2) business days of receipt by checking logos, tags, materials, hardware, quality, and more as applicable, and for accuracy against the item listing. By listing for sale or purchasing an Authenticity Guarantee Eligible Item, you acknowledge and agree that the Eligible Item is sent to the Authentication Partner to perform the Services. More information about the Authentication Partner and Services may be found here.

4. Authenticity Guarantee Program Fees.

The Services are provided at no cost to sellers and buyers for Authenticity Guarantee Eligible Items that are bought or sold on eBay.com. eBay reserves the right at any time, in its sole discretion, with or without notice to you, to institute, alter or amend fees or costs associated with the Services.

5. Eligibility.

5.a. Item Eligibility. Not all listings on eBay.com are eligible for the Authenticity Guarantee program. eBay reserves the right at any time, in its sole discretion, with or without notice to you, to alter or amend the eligibility requirements for Authenticity Guarantee Eligible Items, including, but not limited to category, and/or value of items and/or transactions. More information about Eligible Items may be found here.

5.b. Country Eligibility. The Authenticity Guarantee program is not available for all countries. eBay reserves the right to expand or limit the countries eligible for the Authenticity Guarantee program or the Services at any time, in its sole discretion, with or without notice. The countries currently eligible may be found here.

6. Party Roles.

6.a. Your Role as Seller. By listing for sale of an Eligible Item on the eBay platform, you authorize the inspection of the Eligible Item by a third-party authenticator subsequent to its purchase. You are required to  ship the Eligible Item, with appropriate insurance coverage, to a facility located within the United States, as directed by eBay; the cost of shipping to the third-party authenticator is not covered by eBay.

6.b. Your Role as Buyer. By purchasing an Eligible Item on the eBay platform, you acknowledge and agree to inspection of the Eligible Item by a third-party authenticator prior to your receipt of the Eligible Item. In addition, if a return is requested, you acknowledge and agree to ship the Eligible Item to the third-party authenticator and to inspection of the Eligible Item by a third-party authenticator prior to the returns processing or a refund is issued. More information on returns under the Authenticity Guarantee can be found here.

6.c. Circumvention of Buyer and Seller Requirements. If buyer or seller circumvent or do not comply with Sections 6.a or 6.b of these Terms, or if buyer or seller violate or are found to be non-compliant with the Terms, eBay reserves the right to take immediate action such as, but not limited to, account restriction or suspension. 

6.d. Impact of Fraud Detection on Buyers and Sellers. You acknowledge and agree that if the third party authenticator detects fraud or suspects that an item is counterfeit, the item will be removed from marketplace circulation- neither buyer or seller will receive the item; in addition, eBay will work with the proper authorities as needed.

7. Data Privacy.

eBay’s collection of personal information in connection with the Authenticity Guarantee program is governed by the privacy policy that applies to your use of the eBay.com website or, as applicable, another eBay international site. In order for the Authentication Partner to provide the Services under the Program, the order information, including, but not limited to your name, address, email address, telephone number, is provided to the Authentication Partner. By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the Authentication Partner, who may disclose this information, however collected, to its affiliates, service providers, and other third parties (such as shipping carriers and revenue authorities) as necessary to perform the Services.

8. Lost, Damaged, or Items Not Delivered; Valid Delivery Address Required.

Lost, Damaged, or Items Not Delivered; Valid Delivery Address Required. Items that are lost or damaged during the Authenticity Guarantee process are protected by eBay’s Money Back Guarantee (“eMBG”), subject to the eMBG guidelines. Items which are not delivered to the buyer due to buyers’ failure to accept delivery will be shipped back to the seller.

9. Program Updates and Discontinuation.

eBay has the right, but not the obligation, to alter, amend, replace, suspend temporarily, and/or discontinue permanently, the Authenticity Guarantee program, the name of Authenticity Guarantee, any of the Services provided under the program, features, and/or functionality offered under Authenticity Guarantee, and/or the service providers used to provide any or all of the Services under Authenticity Guarantee, at any time, in its sole discretion, with or without notice to you.

10. Amendment.

eBay may amend these Terms, including applicable fees, at any time by posting the amended terms on the eBay site. Except as stated elsewhere, all amended terms shall take effect immediately and automatically when posted on the eBay site.

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