The Authenticity Guarantee program (“Authenticity Guarantee”) makes third-party inspection and authentication services (“Services”) eligible to certain items sold on eBay.com. These Authenticity Guarantee Program Terms and Conditions (“Terms”) apply to the Authenticity Guarantee program and Authenticity Guarantee Eligible Items sold and purchased on eBay.com and sets out the terms on which eBay offers you access to and use of the Authenticity Guarantee program.
1. Applicability of eBay User Agreement.
The eBay.com User Agreement, eBay’s User Privacy Notice and all policies posted on our sites (collectively, and as the same may be amended from time to time, “eBay’s Policies”) apply in addition to these Terms. In the event of a conflict or inconsistency between these Terms and eBay’s Policies, these Terms will control as to all matters that they explicitly address. For all matters not explicitly addressed by these Terms, eBay’s Policies will control.
2. Description of the Authenticity Guarantee Program.
After the purchase of an Authenticity Guarantee Eligible Item (description in Section 5(a) below) on eBay.com, the item is shipped to a vetted third-party authentication partner to carefully inspect the item’s authenticity and conformity to the item’s listing details. Upon confirmation of the item by the third-party authentication partner, it is properly packaged and securely shipped to the buyer. If the item’s authenticity cannot be verified or the item is significantly not as described, the item is returned to the seller and a refund is issued.
3. Description of the Services.
The Services are provided by a third-party authentication partner for Authenticity Guarantee Eligible Items purchased and delivered within the United States (“Authentication Partner”). The Authentication Partner will inspect the item within two (2) business days of receipt by checking logos, tags, materials, hardware, quality, and more as applicable, and for accuracy against the item listing. By listing for sale or purchasing an Authenticity Guarantee Eligible Item, you acknowledge and agree that the Eligible Item is sent to the Authentication Partner to perform the Services. More information about the Authentication Partner and Services may be found here.
4. Authenticity Guarantee Program Fees.
The Services are provided at no cost to sellers and buyers for Authenticity Guarantee Eligible Items that are bought or sold on eBay.com. eBay reserves the right at any time, in its sole discretion, with or without notice to you, to institute, alter or amend fees or costs associated with the Services.
5.a. Item Eligibility. Not all listings on eBay.com are eligible for the Authenticity Guarantee program. eBay reserves the right at any time, in its sole discretion, with or without notice to you, to alter or amend the eligibility requirements for Authenticity Guarantee Eligible Items, including, but not limited to category, and/or value of items and/or transactions. More information about Eligible Items may be found here.
5.b. Country Eligibility. The Authenticity Guarantee program is not available for all countries. eBay reserves the right to expand or limit the countries eligible for the Authenticity Guarantee program or the Services at any time, in its sole discretion, with or without notice. The countries currently eligible may be found here.
6. Party Roles.
6.a. Your Role as Seller. By listing for sale of an Eligible Item on the eBay platform, you authorize the inspection of the Eligible Item by a third-party authenticator subsequent to its purchase. You are required to ship the Eligible Item, with appropriate insurance coverage, to a facility located within the United States, as directed by eBay; the cost of shipping to the third-party authenticator is not covered by eBay.
6.b. Your Role as Buyer. By purchasing an Eligible Item on the eBay platform, you acknowledge and agree to inspection of the Eligible Item by a third-party authenticator prior to your receipt of the Eligible Item. In addition, if a return is requested, you acknowledge and agree to ship the Eligible Item to the third-party authenticator and to inspection of the Eligible Item by a third-party authenticator prior to the returns processing or a refund is issued. More information on returns under the Authenticity Guarantee can be found here.
6.c. Circumvention of Buyer and Seller Requirements. If buyer or seller circumvent or do not comply with Sections 6.a or 6.b of these Terms, or if buyer or seller violate or are found to be non-compliant with the Terms, eBay reserves the right to take immediate action such as, but not limited to, account restriction or suspension.
6.d. Impact of Fraud Detection on Buyers and Sellers. You acknowledge and agree that if the third party authenticator detects fraud or suspects that an item is counterfeit, the item will be removed from marketplace circulation- neither buyer or seller will receive the item; in addition, eBay will work with the proper authorities as needed.
7. Data Privacy.
8. Lost, Damaged, or Items Not Delivered; Valid Delivery Address Required.
Lost, Damaged, or Items Not Delivered; Valid Delivery Address Required. Items that are lost or damaged during the Authenticity Guarantee process are protected by eBay’s Money Back Guarantee (“eMBG”), subject to the eMBG guidelines. Items which are not delivered to the buyer due to buyers’ failure to accept delivery will be shipped back to the seller.
9. Program Updates and Discontinuation.
eBay has the right, but not the obligation, to alter, amend, replace, suspend temporarily, and/or discontinue permanently, the Authenticity Guarantee program, the name of Authenticity Guarantee, any of the Services provided under the program, features, and/or functionality offered under Authenticity Guarantee, and/or the service providers used to provide any or all of the Services under Authenticity Guarantee, at any time, in its sole discretion, with or without notice to you.
eBay may amend these Terms, including applicable fees, at any time by posting the amended terms on the eBay site. Except as stated elsewhere, all amended terms shall take effect immediately and automatically when posted on the eBay site.