If you think you are a victim of a Gift Card scam, please contact us.

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Date last updated: September 24, 2020

Protect yourself from gift card scams

To make sure your eBay Gift Card codes are safe from scammers, follow these tips:

Treat your eBay Gift Card redemption code like cash.

Never give or send your eBay Gift Card code to anyone outside of eBay.com checkout. That’s a scam.
Your eBay Gift Card can only be redeemed at checkout on eBay.com.
Do not use your gift card to pay anyone outside of the eBay platform.

Go to FTC.gov/giftcards or ebay.com/giftcardscams to learn more about gift card scams.

We will never ask you to email your personal information. Remember, if eBay needs you to update your account or provide any information, we always send a copy of our request to your Messages folder in My eBay. Always check there first.

What to do if you’ve been targeted by a gift card scam

Contact eBay Customer Service immediately
eBay Customer Service may ask you to forward suspicious emails about eBay Gift Card you bought to spoof@ebay.com and include the first 9 digits of your eBay Gift Card in your message.
Keep the eBay Gift Card itself and your receipt for the eBay Gift Card. We'll need these in order to verify your eBay Gift Card.

Report the scam to Federal Trade Commission (FTC) . If you're outside the United States, you can report the scam to your local consumer protection agency or report it to econsumer.gov.

Redeeming an eBay Gift Card

Ready to buy something? Great!

First of all, you need to be logged in to your eBay account to redeem your card.
Enter the redemption code in the gift cards, coupons, and eBay Bucks field near the bottom of the checkout page.
Any balance remaining will stay on the card for your next eBay purchase. Please note, it can take up to 4 hours for your eBay Gift Card to be activated.

Frequently asked questions

Are there restrictions on the use of eBay Gift Cards?

There are limits on redeeming eBay Gift Cards, including time and spending threshold limits. Additionally, eBay Gift Cards may not be used to buy other eBay Gift Cards, third party gift cards, gift certificates, coupons, coins, paper money, virtual currency, or items generally considered to be "bullion" (for example, gold, silver, and other precious metals in the form of coins, bars, or ingots).

Is there a way to replace a lost eBay Gift Card?

An unused eBay Gift Card which has been lost, stolen, or damaged will only be replaced where required by law, when you have proof of purchase and the gift card number.

What if I return something I bought with an eBay Gift Card?

If you return an item you bought with an eBay Gift Card, the refund is credited back to your gift card.

More FAQs

Looking for a physical eBay Gift Card?

Retailer participation may vary. Please call your local retailer to verify eBay Gift Cards are in stock.

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