We will never ask you to email your personal information. Remember, if eBay needs you to update your account or provide any information, we always send a copy of our request to your Messages folder in My eBay. Always check there first.
What to do if you’ve been targeted by a gift card scam
First of all, you need to be logged in to your eBay account to
redeem your card.
Enter the redemption code in the gift cards, coupons, and eBay
Bucks field near the bottom of the checkout page.
Any balance remaining will stay on the card for your next eBay
purchase. Please note, it can take up to 4 hours for your eBay
Gift Card to be activated.
Frequently asked questions
Are there restrictions on the use of eBay Gift Cards?
There are limits on redeeming eBay Gift Cards, including time and
spending threshold limits. Additionally, eBay Gift Cards may not
be used to buy other eBay Gift Cards, third party gift cards, gift
certificates, coupons, coins, paper money, virtual currency, or
items generally considered to be "bullion" (for example,
gold, silver, and other precious metals in the form of coins,
bars, or ingots).
Is there a way to replace a lost eBay Gift Card?
An unused eBay Gift Card which has been lost, stolen, or damaged
will only be replaced where required by law, when you have proof
of purchase and the gift card number.
What if I return something I bought with an eBay Gift Card?
If you return an item you bought with an eBay Gift Card, the
refund is credited back to your gift card.