Date last updated: September 24, 2020
How you can stay safe
Millions of listings on eBay make our gift cards a great present.
However, without knowing the facts, consumers can fall victim to
costly gift card scams. Our customers are our top priority and
your protection is important to us. We've put together the
following tips and tools to keep you safe. While the specifics of
various scams differ, fraudsters generally follow a common
pattern:
They reach out to their target by phone, email, social media, or
online and create a sense of urgency indicating some kind of
personal hardship that requires a quick sale or a limited time of
availability. They ask for payment using gift cards from a nearby
store or online, and for the gift card code to be given to them.
Once they have the code, they disappear, and whatever was promised
vanishes with them.
Protect yourself from gift card scams
To make sure your eBay Gift Card codes are safe from scammers, follow these tips:
Treat your eBay Gift Card redemption code like cash.
- Never give or send your eBay Gift Card code to anyone outside of eBay.com checkout. That’s a scam.
- Your eBay Gift Card can only be redeemed at checkout on eBay.com.
- Do not use your gift card to pay anyone outside of the eBay platform.
Go to FTC.gov/giftcards or ebay.com/giftcardscams to learn more about gift card scams.
We will never ask you to email your personal information. Remember, if eBay needs you to update your account or provide any information, we always send a copy of our request to your Messages folder in My eBay. Always check there first.
What to do if you’ve been targeted by a gift card scam
- Contact eBay Customer Service immediately
- eBay Customer Service may ask you to forward suspicious emails about eBay Gift Card you bought to spoof@ebay.com and include the first 9 digits of your eBay Gift Card in your message.
- Keep the eBay Gift Card itself and your receipt for the eBay Gift Card. We'll need these in order to verify your eBay Gift Card.
Report the scam to Federal Trade Commission (FTC) . If you're outside the United States, you can report the scam to your local consumer protection agency or report it to econsumer.gov.
Common fraud patterns related to gift cards
Fake listing scams
Scammers list an item online for a very cheap price, and they
say that they need to sell it fast. The scammer often asks you
to pay through a service that puts the money in their hands
quickly, such as these:
We often see this happen in car sales.
Find out more about car scams. Never use eBay Gift Cards as a payment method anywhere except
eBay.com.
Business Email Compromise
With millions of employees working from home during the COVID-19 outbreak, scammers behind business email compromise (BEC) attacks have adjusted their tactics. Scammers will trick their victims by impersonating their company’s CEO or another executive, and asking them to buy gift cards for any number of reasons, such as an employee bonus or a vendor payment.
For additional information: https://www.fbi.gov/scams-and-safety/common-scams-and-crimes/business-email-compromise
COVID-19
Scammers use the circumstances of the coronavirus to pose as a grandchild, relative, or friend who claims to be ill, stranded in another state or a foreign country, or otherwise in trouble, and ask you to send money. They may also ask you to buy gift cards. These scammers often beg you to keep it a secret and act fast in order to avoid questions. Don’t send money unless you’re sure you know the person and that the story checks out.
For additional information: https://www.consumer.ftc.gov/blog/2020/04/scammers-are-using-covid-19-messages-scam-people
Job offer scams
Scammers might offer you a work-from-home job with eBay.
They’ll ask you to buy gift cards for various reasons,
like to confirm that the codes in the store match the codes on
file. They’ll ask you to give them the gift card codes so
you can be reimbursed. You will not be reimbursed.
Any eBay job opportunities will be posted on
careers.ebayinc.com
and will not require you to purchase gift cards.
Learn more about job offer scams.
Tech support scams
Scammers might tell you that your computer is infected. They
pretend to be connected to eBay, or other well-known brands, and
say they have found malware on your computer. Other scams
include ads or pop-ups that tell you to call a number to remove
the malware. These scammers often ask for remote access to your
computer to run fake tests. They'll pressure you to pay for
unnecessary repairs and ask for payment in gift cards.
Television service scams
Scammers might impersonate service providers, like DirecTV or
Comcast, and offer you a cheap deal because they’ve
partnered with eBay. Then, they ask you to buy gift cards and
give them the codes. Some scammers can even provide service to
your home for a short time to make you believe the scam is
legitimate.
Phone call scams
Scammers use fake caller ID information to make you think that
they’re someone you trust. It’s called "caller ID
spoofing.” Scammers can fake anyone's phone number. You
might receive a call from someone who says that they’re
eBay Customer Service. They say your account is frozen and you
need to buy eBay Gift Cards to unfreeze your account. eBay will
never ask you to purchase gift cards to unlock your account or
ask you to provide sensitive personal information.
Learn more about caller ID spoofing.
Social Security scams
Be careful if you get an unsolicited call from the government
and you don’t recognize the problem they are calling
about. Do not give out personal information over the phone. If
you get a call from someone claiming to be from a government
agency, and they want you to pay a fee using gift cards,
pre-paid debit cards, wire transfers, cash, or internet
currency, it is a scam. Report it to the Social Security Office
of the Inspector General at
oig.ssa.gov.
Family emergency scams
Scammers will call you and say that a loved one is in trouble.
The scammer can sometimes pretend to be a lawyer or even the
loved one themselves. They often ask for money in the form of
gift cards and ask you to give them the codes.
Learn more about family emergency scams.
