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Authenticity
Guarantee

Independent experts authenticate your purchase, so you can shop with total confidence.

A smarter way
to shop

Authentication by vetted industry professionals

Secure delivery with signature confirmation

eBay covers all costs of the authentication process

How it works.

Your item is sent for authentication

The seller sends your purchased item directly to our expert authenticator.

Your item is authenticated

The authenticator checks the item against the listing description, verifies each part of the item, and then ships it with a unique authentication card.

Your item is delivered

It’s delivered safely via two-day shipping with signature required.

What is Authenticity Guarantee?

eBay’s Authenticity Guarantee is a service designed to help buyers shop with confidence. Experts physically inspect an eligible item before it is shipped to the buyer.

How does Authenticity Guarantee work?

It’s easy! Browse and shop eBay’s listings with the “Authenticity Guarantee” badge. When you buy an eligible item, the seller sends the item directly to a third-party authenticator. The authenticator will thoroughly inspect your item before it is delivered safely via two-day shipping with signature required to you!

Will I be charged a fee for Authenticity Guarantee?

No. Through the Authenticity Guarantee service, eBay covers the cost of authentication, as well as two-day, secure shipping from the third-party authenticator facility to the buyer.

What are “eligible items” for Authenticity Guarantee?

Currently, watches listed in the primary category of wristwatches and sold for $2,000.00 USD or more are eligible for the Authenticity Guarantee service. In addition, Auction items in the wristwatch category that are expected to sell above $2,000.00 USD are also included in the service.

Smart watches, watch parts, and accessories are not eligible for authentication. Items specified as customized will not be authenticated. Customized is defined as original brand parts that have been replaced with non-brand parts, or parts not original to the model or era, or components that are modified from the original design. Listings that offer only local pickup or items shipped to P.O. Boxes will not be eligible for Authenticity Guarantee. Any item purchased using an offline payment method will not be eligible for Authenticity Guarantee.

Only items purchased on eBay.com are eligible for Authenticity Guarantee. Items that are listed on eBay.com but located outside the U.S. for delivery to a buyer located within the US may be available for Authenticity Guarantee soon- check back for updates! However, items that ship to a buyer address outside the continental U.S. are not eligible for the service.

Are vintage watches eligible for Authenticity Guarantee?

A vintage watch is eligible for the Authenticity Guarantee service, if all eligibility criteria are met. Vintage watches which are verified as authentic by the third-party authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part.

What happens at the authenticator?

After the eBay authentication partner receives the watch and confirms the item and collateral materials are consistent with the listing title, description, and images, they will perform a multi-point physical authentication inspection. Finally, a security tag will be attached to the watch.

Who is providing the authentication services?

eBay has partnered with leading industry experts whose services and capabilities have been thoroughly vetted. The authentication partners are leaders in their industry, with years of experience, brand certified watchmakers and technicians, using advanced technical equipment in a state-of-the-art facility.

How long will the authentication process take? How long until I get my item?

After you purchase your eligible item, it is sent to eBay’s third-party authentication partner, who will process your item within two business days of receipt. Once authenticity is verified, the item will be shipped to you with two-day secure delivery including signature confirmation.

How do I track the status of my item?

The order status will be updated in your “My eBay” purchase history and in the View Order Details section. The shipping status can be seen on My eBay Purchase History. The authentication status can be seen on View Order Details. You will also receive an order update email when your item was inspected by our third-party authentication partner as part of the Authenticity Guarantee service.

Will I receive the original packaging with my purchase?

Yes, any packaging sent by the seller as described in the listing will be sent to you.

What if the item does not pass authentication checks?

If the item’s authenticity cannot be verified or the item’s condition is not consistent with its listing, it will be returned to the seller, and the buyer will be issued a full refund to their original payment method.

How does the return process work?

If you choose to return the item, it will first be sent to eBay’s third-party authentication partner. Within two business days of receiving the item, the authenticator will check to confirm that the item returned matches the item originally sent to you by verifying the authenticity and condition. In addition, the security tag must be attached to the item and untampered to be eligible for a return. Once cleared by the authentication partner, it’s shipped to the Seller and a refund is processed. The return shipping label is paid for by eBay.

Why was the item sent back to me by the authenticator after I opened a return?

If the third-party authenticator determines the returned item is not the same item, is not in the same condition, or the security tag has been tampered with or removed, it will be sent back to the Buyer.

Is there an authentication card?

Yes, all items verified as authentic come with a card which provides details about the item such as brand, model, reference number, movement type, case material, bracelet type, and serial number, as applicable.

Can I choose to not have my item authenticated?

No.

Can I return items purchased with Authenticity Guarantee?

Buyers can return an item if it was damaged during shipping or for remorse if offered by the Seller and within the Seller’s return window. If counterfeit goods are discovered in the return package, they will be confiscated.

Are authenticated items protected by the eBay Money Back Guarantee?

Yes, authenticated items under eBay’s Authenticity Guarantee service are covered by the eBay Money Back Guarantee.


The Authenticity Guarantee service ("Authenticity Guarantee") makes third-party inspection and authentication services (the “Services”) eligible to certain items sold on eBay.com. These Authenticity Guarantee Service Terms and Conditions ("Terms") apply to the Authenticity Guarantee service and Authenticity Guarantee Eligible Items sold and purchased on eBay.com and sets out the terms on which eBay offers you access to and use of the Authenticity Guarantee service.

  1. Applicability of eBay User Agreement.

    The eBay.com User Agreement, eBay's User Privacy Notice and all policies posted on our sites (collectively, and as the same may be amended from time to time, "eBay's Policies") apply in addition to these Terms. In the event of a conflict or inconsistency between these Terms and eBay's Policies, these Terms will control as to all matters that they explicitly address. For all matters not explicitly addressed by these Terms, eBay's Policies will control.

  2. Description of the Authenticity Guarantee Service.

    After the purchase of an Authenticity Guarantee Eligible Item (description in Section 5(a) below) on eBay.com, the item is shipped to a vetted third-party authentication partner to carefully inspect the item's authenticity and conformity to the item’s listing details. Upon confirmation of the item by the third-party authentication partner, it is properly packaged and securely shipped to the buyer. If the item's authenticity cannot be verified or the item is significantly not as described, the item is returned to the seller and a refund is issued.

  3. Description of the Services.

    The Services are provided by a third-party authentication partner for Authenticity Guarantee Eligible Items purchased and delivered within the United States ("Authentication Partner"). The Authentication Partner will inspect the item within two (2) business days of receipt by checking logos, tags, materials, hardware, quality, and more as applicable, and for accuracy against the item listing. By listing for sale or purchasing an Authenticity Guarantee Eligible Item, you acknowledge and agree that the Eligible Item is sent to the Authentication Partner to perform the Services. More information about the Authentication Partner and Services may be found here.

  4. Authenticity Guarantee Service Fees.

    The Services are provided at no cost to sellers and buyers for Authenticity Guarantee Eligible Items that are bought or sold on eBay.com. eBay reserves the right at any time, in its sole discretion, with or without notice to you, to institute, alter or amend fees or costs associated with the Services.

  5. Eligibility
    1. Item Eligibility.

      Not all listings on eBay.com are eligible for the Authenticity Guarantee service. eBay reserves the right at any time, in its sole discretion, with or without notice to you, to alter or amend the eligibility requirements for Authenticity Guarantee Eligible Items, including, but not limited to category, and/or value of items and/or transactions. More information about Eligible Items may be found here.

    2. Country Eligibility.

      The Authenticity Guarantee ​service​ is not available for all countries. ​eBay reserves the right to expand or limit the countries eligible for Authenticity Guarantee or the Services at any time, in its sole discretion, with or without notice​. The countries currently eligible may be found here.

  6. Party Roles
    1. Your Role as Seller.

      By listing for sale of an Eligible Item on the eBay platform, you authorize the inspection of the Eligible Item by a third-party authenticator subsequent to its purchase. You are responsible for shipping the Eligible Item, with appropriate insurance coverage, to a facility located within the United States, as directed by eBay; the cost of shipping to the third-party authenticator is not covered by eBay.

    2. Your Role as Buyer.

      By purchasing an Eligible Item on the eBay platform, you acknowledge and agree to inspection of the Eligible Item by a third-party authenticator prior to your receipt of the Eligible Item. In addition, if a return is requested, you acknowledge and agree to inspection of the Eligible Item by a third-party authenticator prior to the returns processing or a refund is issued. More information on returns under the Authenticity Guarantee can be found here.

    3. Impact of Fraud Detection on Buyers and Sellers.

      You acknowledge and agree that if the third party authenticator detects fraud or suspects that an item is counterfeit, the item will be confiscated and not recirculated in the marketplace - neither buyer or seller will receive the item; in addition, eBay will work with the proper authorities as needed.

  7. Data Privacy.

    eBay's collection of personal information in connection with the Authenticity Guarantee service​ is governed by the privacy policy that applies to your use of the eBay.com website or, as applicable, another eBay international site. ​In order for the Authentication Partner to provide the Services under Authenticity Guarantee, the order information, including, but not limited to: your name, address, email address, telephone number, is provided to the Authentication Partner.​ By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the Authentication Partner, who may disclose this information, however collected, to its affiliates, service providers, and other third parties (such as shipping carriers and revenue authorities) as necessary to perform the Services.

  8. Lost, Damaged, or Items Not Delivered; Valid Delivery Address Required.

    Items that are lost or damaged during the Authenticity Guarantee process are protected by eBay’s Money Back Guarantee (“eMBG”), subject to the eMBG guidelines. Items which are not delivered to the buyer due to buyers’ failure to accept delivery, will be shipped back to the seller.

  9. Service Updates and Discontinuation.

    eBay has the right, but not the obligation, to alter, amend, replace, suspend temporarily, and/or discontinue permanently, the Authenticity Guarantee service, the name of Authenticity Guarantee, any of the Services provided, features, and/or functionality offered under Authenticity Guarantee, and/or the service providers used to provide any or all of the Services under Authenticity Guarantee, at any time, in its sole discretion, with or without notice to you.

  10. Amendment.

    eBay may amend these Terms, including applicable fees, at any time by posting the amended terms on the eBay site. Except as stated elsewhere, all amended terms shall take effect immediately and automatically when posted on the eBay site.