Your handbag is verified by a team of professionally trained authenticators.
Authenticity Guarantee is not affiliated with or endorsed by any of the brands sold on eBay.
Your handbag is verified by a team of professionally trained authenticators.
Your handbag is sent directly from the authenticator via three-day, signature-required delivery.
eBay covers all costs of the authentication process.
Authenticators verify dozens of inspection points, including packaging, handbag details, smell, and accessories.
Get what you ordered
The authenticators also verify your handbags against the seller’s listing description, so you’ll get exactly what you ordered.
Authenticity Guarantee card
Once verified as authentic, each handbag receives a unique authentication card with detailed information about the item.
1 Look for handbags with the Authenticity Guarantee badge and make your purchase.
2 The seller ships your handbag to the authentication facility.
3 Your handbag is verified through a multi-point inspection and receives an NFC-enabled card.
4 The authenticator ships the handbag to you via 3-day, signature-required delivery.
eBay’s Authenticity Guarantee is a service designed to help buyers shop with confidence. Authenticators physically inspect all eligible items before shipping to the buyer.How does Authenticity Guarantee work?
It’s easy! Browse and shop eBay’s listings with the “Authenticity Guarantee” badge. When an eligible item is purchased, the seller ships the item to the authentication facility. There, the item goes through a meticulous inspection process. Once verified, the item is safely shipped to the buyer via three-day shipping with a signature required!Will I be charged a fee for Authenticity Guarantee?
No. Through the Authenticity Guarantee service, eBay covers the cost of authentication and secure shipping from the authentication facility to the buyer.What items are eligible for Authenticity Guarantee?
Authenticity Guarantee is available for select brands, in new or preowned condition, listed under the bags & handbags category, and sold for USD $500 or more. Auction items are also included in the service if the item sold is one of the eligible brands and sells above $500. You can identify eligible listings by looking for the blue Authenticity Guarantee checkmark in the search results or the top right of the item’s page.
The eligible brands for Authenticity Guarantee are Louis Vuitton, Chanel, Gucci, Hermes, Saint Laurent, Celine, Dior, Prada, Fendi, Goyard, Burberry, Chloe, Valentino, Givenchy, Balenciaga, and Bottega Veneta.
Only items purchased on eBay.com for U.S. purchasers are eligible for Authenticity Guarantee. Items that are listed on eBay.com but located outside the U.S. for delivery to a buyer located within the U.S. may be available for Authenticity Guarantee soon - check back for updates! However, items that ship to a buyer address outside the U.S. are not eligible for the service at this time. Unincorporated territories (incl. Puerto Rico and the U.S. Virgin Islands) and armed forces postal locations are not currently covered.What happens at the authenticator?
After the authentication facility receives the handbag, the authenticator first confirms the item and collateral materials are consistent with the listing title, description, and images. Then they will perform a multi-point authentication inspection. Finally, the handbag will receive a unique Authenticity Guarantee card and a security tag.Is there an authentication card?
Yes, all items verified as authentic come with a card with details about the item, such as brand and model.How does my Authentication Guarantee card with NFC capabilities work?
Hold your Authenticity Guarantee card at the top of your NFC-enabled device until you receive a prompt. If the card does not automatically scan, download the Decode app and try again. Once the card scans, tap to view detailed information about your handbag. Enjoy!Who is providing the authentication services?
eBay’s team of professionally trained authenticators vet and verify each bag, utilizing detailed, physical inspection and advanced technical equipment in a state-of-the-art facility.How long will the authentication process take? How long until I get my item?
After a buyer purchases an eligible item, the seller is required to send the item to the authentication facility, where they inspect the item within two business days of receipt. Once the inspection is complete, the item will be sent to the buyer within a three-day, secure delivery, including signature confirmation.How can I track the progress of my purchase?
Tracking information is available on the Purchase History page, where you’ll be able to track the shipment of your order and see exactly where it is in the authentication process. As part of the Authenticity Guarantee service, you will also receive an order update email once your item goes through inspection.Is signature confirmation required upon delivery?
Yes.Will I receive the original packaging with my purchase?
If the seller has included original packaging as described in the listing, all components will be sent to the buyer.What if the item does not pass inspection?
If the authenticator cannot verify the item’s authenticity or the item’s condition is not consistent with its listing, we will send it back to the seller. The buyer will then be issued a full refund to their original payment method.Why can’t I message the seller after I purchase my handbag?
Messaging capability is turned off at the point of purchase to protect the integrity of the process. At this time, your handbag will route to the authentication facility, and all tracking information and notifications are available on the eBay platform.What should I do if I want to change or cancel my order?
You can request to cancel your order through the Purchase History page within an hour of purchase if the seller has not yet shipped the item. Unfortunately, we cannot accommodate address changes at this time. Please double-check to make sure you’ve entered the correct address. Learn more about canceling your order here.Where is my item shipping to, and why is it not my address?
Your handbag will first ship to the authentication facility. Once verified, the authenticator will send your handbag to the address entered at checkout.How can I track the progress of my purchase?
Tracking information is available on the Purchase History page, where you’ll be able to track the shipment of your order and see exactly where it is in the authentication process.Can I return items purchased with Authenticity Guarantee?
Buyers can return an item if the seller accepts returns, as stated in the listing, and the return takes place within the seller’s return window. If the seller does not accept returns or the buyer submits the return outside the return window, this will be considered a final sale and cannot be returned.What is Final Sale?
For handbags that are eligible for Authenticity Guarantee, an item is Final Sale when both of the following criteria are met:
Item condition is “New with tags” or “New without tags.”
The seller’s return policy for the item is “No returns,” or the item’s return window has closed.
Once an eligible item passes authentication through Authenticity Guarantee, sellers have completed their obligation to the buyer for that transaction, and the buyer cannot return it.
Transactions that meet these criteria are exempt from Significantly Not as Described (SNAD) claims under eBay’s Money Back Guarantee policy.Does the eBay Money Back Guarantee protect authenticated items?
For authenticated items, eBay Money Back Guarantee only covers items returned within the seller’s return window and items that satisfy the eMBG eligibility requirements and are not received, or that arrive damaged.How does the return process work?
If the seller offers returns for the item you purchased, you will first send the returned item to the authentication facility. Within two business days of receiving the item, the authenticator will inspect that the item returned matches the item sent to you by verifying the authenticity and condition. Also, the handbag must have the untampered security tag attached to be eligible for a return. Once verified, the authenticator will ship the item to the seller, and a refund will be processed. The seller or buyer (as defined by the listing) is responsible for shipping costs to the authenticator, and eBay covers the shipping cost to the seller.Why was the item sent back to me by the authenticator after I opened a return?
If the authenticator determines the returned item is not the same item, is not in the same condition, or the security tag has been tampered with or removed, the item will be sent back to the buyer and the return denied.Can I choose not to have my item authenticated?
The Authenticity Guarantee service for Handbags (“Authenticity Guarantee” or “Authenticity Guarantee for Handbags”) makes inspection and authentication services (“Services”) mandatory for certain items sold on eBay.com. These Authenticity Guarantee Terms and Conditions (“Terms”) apply to the Authenticity Guarantee service for Handbags and Authenticity Guarantee Eligible Items detailed below sold and purchased on eBay.com and sets out the terms on which eBay offers you access to and use of the Authenticity Guarantee service for Handbags.
The eBay.com User Agreement, eBay’s User Privacy Notice, and all policies posted on our sites (collectively, and as the same may be amended from time to time, “eBay’s Policies”) apply in addition to these Terms. In the event of a conflict or inconsistency between these Terms and eBay’s Policies, these Terms will control as to all matters that they explicitly address. For all matters not explicitly addressed by these Terms, eBay’s Policies will control.
For authenticated items, eBay Money Back Guarantee only covers items that satisfy the eMBG eligibility requirements and are not received or that arrive damaged. Learn more about eBay Money Back Guarantee.
After purchasing an Authenticity Guarantee Eligible Item (description in Section 6(a) below) on eBay.com, the item is shipped to an authentication facility to carefully inspect the item’s authenticity conformity to the item’s listing details. Upon confirmation of the item by the authentication facility, it is appropriately packaged and securely shipped to the buyer. If the item’s authenticity cannot be verified or the item is significantly not as described, the item is returned to the seller, and a refund is issued.
The Services are provided at an authentication facility for Authenticity Guarantee Eligible Items (as detailed below) purchased and delivered within the United States (“Authentication Facility”). Authenticators will inspect the item within two (2) business days of receipt by checking logos, tags, materials, hardware, quality, and more as applicable and for accuracy against the item listing. Items may also be photographed for use by eBay or its licensees as part of eBay’s image catalog or any other purpose, at eBay’s exclusive discretion.
By listing for sale or purchasing an Authenticity Guarantee Eligible Item, you acknowledge and agree that the Eligible Item is sent to the Authentication Facility to perform the Services. Find more information about the Authentication Services here.
The Services are provided at no cost to sellers and buyers for Authenticity Guarantee Eligible Items bought or sold on eBay.com. However, eBay reserves the right to institute, alter or amend fees or costs associated with the Services, at any time, at eBay’s sole discretion.
Item Eligibility. Only select listings on eBay.com are eligible for the Service. eBay reserves the right at any time, in its sole discretion, with or without notice to you, to alter or amend the eligibility requirements for Authenticity Guarantee Eligible Items, including, but not limited to the category and/or value of items and/or transactions. Ineligible items will not be authenticated. eBay reserves the right to charge sellers for costs affiliated with processing miscategorized items or impose additional consequences, including account suspension when items are improperly routed to avoid Authenticity Guarantee. Find more information about Eligible Items here.
The Authenticity Guarantee program is not available for all countries. eBay reserves the right to expand or limit the countries eligible for the Authenticity Guarantee program or the Services at any time, in its sole discretion, with or without notice. See which countries are currently eligible here.
By listing an Eligible Item for sale on the eBay platform, you authorize its inspection by an authenticator subsequent to its purchase. Upon purchase, you are required to ship the Eligible Item, with appropriate insurance coverage, to a facility located within the United States, as directed by eBay. The cost of shipping to the authentication facility is not covered by eBay.
By purchasing an Eligible Item on the eBay platform, you acknowledge and agree to inspection and photographing of the Eligible Item by the authenticator prior to your receipt of the Eligible Item. In addition, if a return is requested, you acknowledge and agree to ship the Eligible Item to the authenticator and the inspection of the Eligible Item by the authenticator before the return is processed or a refund is issued. Find more information on Authenticity Guarantee returns here.
If buyer or seller circumvent or do not comply with Sections 7.a or 7.b of these Terms, or if buyer or seller violate or are found to be non-compliant with the Terms, eBay reserves the right to take immediate action such as, but not limited to, account restriction or suspension or the transfer of fees and costs associated with Authenticity Guarantee.
You acknowledge and agree that if the authenticator detects fraud or suspects that an item is counterfeit, the item will be removed from marketplace circulation - neither buyer nor seller will receive the item; in addition, eBay will work with the proper authorities as needed.
Items lost or damaged during the Authenticity Guarantee process are protected by eBay’s Money Back Guarantee, subject to the eMBG guidelines.
eBay has the right, but not the obligation, to alter, amend, replace, suspend temporarily, and/or discontinue permanently, the Authenticity Guarantee program, the name of Authenticity Guarantee, any of the Services provided under the program, features, and/or functionality offered under Authenticity Guarantee, and/or the service providers used to provide any or all of the Services under Authenticity Guarantee, at any time, in its sole discretion, with or without notice to you.
eBay may amend these Terms, including applicable fees, at any time by posting the amended terms on the eBay site. Except as stated elsewhere, all amended terms shall take effect immediately and automatically when posted on the eBay site.