Frequently Asked Questions

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eBay Labels

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  • Can I print labels for USPS, UPS, and FedEx using eBay labels?

    You can print both USPS and FedEx labels on eBay. Tracking information is automatically uploaded to My eBay.

    If you ship using UPS, you can use PayPal's Label printing solution. Tracking information is automatically uploaded to My eBay.

  • What shipping services are available with eBay labels?

    The following USPS options are available:

    • Domestic services to street or PO Box addresses: Priority Mail®, Express Mail®, First Class Package Service®, Media Mail®, and Parcel Select®
    • International services: Priority Mail Express International® and Priority Mail International®, First-Class Package International Service™ (FCPIS) , and First Class Mail International®.

    The following FedEx services are available:

    • FedEx Ground®, FedEx Express®, FedEx SmartPost®, and FedEx® International shipments.
  • Where can I find more information about the USPS service charges effective January 17th, 2016?

    Information on the changes announced by USPS going into effect January 17th, 2016 can be found on our blog. Review discounts on USPS services offered to eBay Labels users here, in order to see how to get lower shipping costs as a seller.

  • What is Electronic USPS Delivery Confirmation® International (E-USPS DELCON INTL™)?

    Electronic USPS Delivery Confirmation® International (E-USPS DELCON INTL™) is a Delivery Confirmation service included at no charge to select countries. This Delivery Confirmation™ service is available on all First-Class Package International Service™ (FCPIS) items and certain Priority Mail International® Flat Rate Envelopes and Small Flat Rate Priced Boxes. Visit our Help page to see a list of all the available countries.

    E-USPS DELCON INTL™ is available through eBay labels and E-USPS DELCON INTL™ information will be automatically uploaded to My eBay when you purchase qualifying services through eBay labels.

  • Can I purchase First Class Package International Service from eBay labels?

    Yes, First Class Package International Service™ is available via the eBay selling flows, the shipping calculator, and can be purchased via eBay Labels. This service is similar to First-Class Mail International® packages, but with the added benefit of including E-USPS DELCON INTL™. To see the full list of 26 countries currently served by the Electronic USPS Delivery Conformation® International program, please visit our Help page. Image

  • How much insurance is included, at no additional cost, with USPS Priority Mail Express International® shipments?

    Items that ship with Priority Mail Express International® will include, for no additional fee, insurance of $200.

  • Does paying postage and printing shipping labels on eBay save me time?

    Yes. With eBay labels, you can:

    • Create postage-paid shipping labels in just minutes for your USPS or FedEx packages.
    • Pay for shipping and, for USPS shipments, optional insurance or loss/damage protection (terms, restrictions, and exclusions apply) with your PayPal account, with no monthly fees or surcharges.
    • Create and print a pre-filled packing slip, detailing what you are shipping to your buyer.
    • Ship internationally with USPS online customs forms.
    • Track and confirm the arrival of your FedEx and USPS shipments with Delivery Confirmation and shipment tracking.
  • Does paying postage and printing shipping labels on eBay save me money?

    Yes. When you print shipping labels on eBay, you save on shipping costs:

    • All eBay sellers who use eBay labels to pay for USPS postage and print shipping labels automatically get USPS®Commercial Base™ pricing along with the convenience of automated tracking and delivery notification. Sellers receive 5% lower prices on USPS Priority Mail International and 8% on USPS Priority Mail Express International®. USPS labels on PayPal and eBay also offer free Delivery Confirmation for Priority Mail® and Express Mail® packages, and lower-cost Delivery Confirmation for First Class®, Media Mail® and Parcel Post® packages. Special Savings for eBay Top-rated sellers and sellers with an average of 2,500 transactions per month. Qualified sellers receive Commercial Plus™ pricing automatically. This is a savings of up to 32% on USPS® postage when you use eBay labels.
    • When you print FedEx labels through eBay, you automatically get eBay's special volume discount rates for up to 37% savings on select services—no need to sign up.
    • If you ship with UPS and print your labels on PayPal, sign up for the UPS Special Pricing Program for eBay sellers—eligible sellers can save up to 32% off UPS Standard List Rates for Air shipments, up to 25% off International shipments, and up to 23% off UPS Ground shipments. Click here to see how much you can save.
  • Can I print labels in bulk on eBay?

    Yes, you can use eBay labels to print up to 50 labels at a time with USPS. At this time, you may print one label at a time for FedEx shipments.

  • How do I select which printer I'd like to use to print my shipping labels, individually and in bulk?

    To select the type of printer you'd like to use when printing an individual label, simply select it from the drop-down menu in the process of printing the label

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    For printing labels in bulk, you can choose how your shipping labels will print by selecting your printing preferences beforehand. Just click 'Label preferences' from your My eBay Selling page. From here, you can quickly choose the type of printer you'd like to use from the 'Printing' drop-down menu.

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  • My label didn’t print properly. Can I print it over again without paying?

    Yes. If your label did not print correctly, you can reprint it at no charge. From the Finish printing your label page:

    1. Look under 'What would you like to do next?' on the right hand side of the page.
    2. Click 'Reprint label.'
    3. The page will refresh and show your label ready to print again.
  • I printed a label but am not going to use it? Can I void the label and get a refund?

    Yes. You have up to 120 hours from the time you print a USPS label to void it and get a refund. The cost of the label is credited to your PayPal account within about 21 days. To void a label:

    1. Look under 'What would you like to do next?' on the right hand side of the page.
    2. Click 'Void label.'
    3. Follow the instructions on the Void your shipping label page.

    For FedEx labels printed on eBay, you are only charged for the labels you use - no need to worry about misprinted or destroyed labels.

    With UPS labels printed on PayPal, you are only charged for the labels you use, but must void a label if you don't use it to avoid being charged.

  • With eBay labels can I arrange for carrier pickup?

    Pickup is free from the USPS for Priority Mail or Express Mail. If you do not schedule a pickup, save time by dropping your shipment off at the Post Office counter instead of waiting in line. Scheduled pickup is not currently a feature for FedEx labels on eBay.

  • Is eBay label printing available outside the US.?

    No. eBay Labels on eBay are only available to U.S. sellers at this time.

  • Can I print shipping labels for buyers outside the U.S.?

    Yes. U.S. sellers can print USPS international shipping labels using eBay labels. Customs forms are pre-filled with key, up-to-date information. Plus, international labels are in PDF format so they are easier to print.

    You may also use the Global Shipping Program. The Global Shipping Program lets you sell to buyers in many countries around the world. When an item sells, just ship the item to the US shipping center. International shipping is handled for you, including preparing customs forms, paying applicable import charges and shipping to the buyer using a fast, reliable carrier.

  • I'd like to sell to buyers in Russia. Can I print and pay for postage to Russia using eBay labels?

    Yes, eBay labels make it easy to purchase and print postage for shipments to Russia. We recommend you use a tracked service such as USPS Priority Mail International®, which is now available on eBay Labels. You can also use eBay labels for USPS First Class Package International Service® to Russia.

  • Can I request free carrier pickup?
    • Free carrier pickup is available from USPS. After you have printed your label, simply request a pickup from USPS. USPS free carrier pickup can only be used if you are shipping at least one Priority Mail or Express Mail package domestic and international.
    • For FedEx® shipments you can take advantage of the FedEx Convenience Network which offers more than 50,000 convenient drop-off locations where you can drop off your shipments. FedEx labels on eBay does not currently support scheduled carrier pickups.
    • For UPS shipments, once you have printed your label, you can drop off your packages at any one of nearly 4,400 locations of The UPS Store. You may also hand your package to a UPS driver at no additional charge. Or, for an additional fee, arrange for a pickup through http://www.ups.com/ or 1.800.PICK.UPS. You and your buyer can then track the package right in My eBay, since UPS provides tracking from initial scan through delivery.
  • Has the appearance of eBay labels been updated to comply with the Intelligent Mail package Barcode?

    Yes, eBay labels have been updated to streamline the way information appears on the label in compliance with the Intelligent Mail package Barcode. The updated label looks slightly different from the previous version but have all the required information to be accepted by the USPS. Sellers may see either version of the label but should continue with business as usual. This change will improve USPS' ability to provide better scanning and tracking. Other popular internet postage providers have already implemented the change.

  • Why am I opted in for signature confirmation on items over $750 with USPS?

    For items $750 USD (or local currency equivalent) or more (based on the total amount of the sale, including the cost of the item, shipping, any other fees seller may charge, and any sales tax), proof of the recipient's signature to confirm delivery is required to qualify for eBay Seller Protection, where such signature confirmation service is available from the shipping company. We recommend you select a signature at delivery to protect you from Buyer Protection cases claiming the item wasn't received.



  • Can I ship items internationally using other shipping options?

    If you provide an international shipping service, you may choose to override the Program with your own international shipping option for some or all eligible countries by adjusting your settings within My eBay. If you choose to participate in the Program, you may continue to sell items that are not eligible for the Program and/or to countries where the Program is not available using your own international shipping option.

  • What if the buyer provided an invalid delivery address?

    The delivery address that your buyer specifies must be within a country eligible under the Program and must be a valid and complete delivery address. You shall not be responsible under either the eBay Money Back Guarantee or PayPal Purchase Protection programs if a GSP item is not deliverable because the delivery address that your buyer provided is incorrect, incomplete, or inaccessible. In addition, certain third party shipping carriers utilized under the Program may require that the designated recipient of a GSP item be present to receive delivery; where in-person delivery is required, your buyer shall be solely responsible for ensuring that the designated recipient is available to receive delivery.

  • Why can't I combine shipping?

    Import fees and shipping charges vary from category to category, and from item to item. Therefore, each Global Shipping Program transaction must be treated on an individual basis to ensure that the proper import fees and shipping charges are applied. However, items can sometimes be shipped together if:

    All items from a single GSP order should be shipped in one box whenever possible. Items from a single order can sometimes be packaged separately to ensure secure transit, and to stay within the weight and dimension limits specified in the Program.

  • Why can't I offer a combined shipping discount?

    At this time sellers are not able to offer combined shipping discounts on GSP orders. However, when a buyer pays for 2 or more items from a seller through GSP, the international shipping cost is a combined cost for the full order. Combining costs in this way can save buyers money on import charges.



  • How do I track my package?

    When an item is purchased via the Global Shipping Program, you'll receive an email letting you know the item has shipped from the Global Shipping Center. The email will have a universal tracking number, beginning with 'UPAAA00000'. You can also find this tracking number in your My eBay and on the Order Details page for the item. With this number, you can track the package from the time the item ships from the Global Shipping Center to the time it reaches your buyer. Here's how to find this tracking number in My eBay:

    • Go to My eBay.
    • Click the 'Purchase Histor' link on the left side of the page.
    • Locate the item, and then click the tracking number link under the item title.
    • From the Purchase History, click on 'more actions' to the right of the item's title.
    • Click on 'View order details' from the drop-down menu. Above the title, you will see the estimated delivery date and the status of the delivery (if there's a tracker number uploaded).
  • Will I be able to track the parcel during the international leg?

    You and your buyer will be able to track the international shipment of the order within My eBay as it travels from the United States to the delivery address.



  • The buyer files an eBay Money Back Guarantee. What do I do?

    Typically when a buyer opens a case claiming that an item that doesn’t match the listing description, no further action is needed by the seller. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative.

    However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund.

  • What if the item is returned on me?

    eBay or Pitney Bowes may elect to return to you (at any U.S. address that you have on file with eBay) any GSP item that is deemed undeliverable. eBay may also require a reversal of the PayPal payment that your buyer made to you consisting of the GSP item price and the amount (if any) charged by you to ship the item to the Global Shipping Center.

  • Are international returns supported through the Program?

    With a few exceptions, international returns are not supported through the Global Shipping Program at this time. eBay may choose not to display the returns policy field of your GSP listings to international buyers unless you set your returns policy to no returns or exchanges. If you wish to accept international returns, you should describe your international returns policy in your listing description. The returns policy that you specify in your listing description of a GSP item will apply to your buyer's purchase of the GSP item, unless your policy is inconsistent with local legal requirements in the country where your buyer is located. You are responsible for complying with all laws and regulations about returns that may be applicable to the sale of GSP items to international buyers.



  • Who is Pitney Bowes and what do they do?

    Pitney Bowes is a global technology and shipping provider. Pitney Bowes will arrange for the international shipment of GSP orders from the Global Shipping Center by a third party shipping carrier (or carriers) to the delivery address designated by the buyer or to a collection center near the buyer that is designated by the shipping carrier. Pitney Bowes will oversee the sorting and processing of the GSP item at the Global Shipping Center in preparation for international shipment to your buyer. In addition, Pitney Bowes will manage the exportation and, through third party customs brokers, the importation clearance of GSP items purchased by the buyer. Pitney Bowes is an independent contractor and has entered into an agreement with eBay in order to make the Services available to you. eBay is not providing any of the Services and is not responsible for the Services provided by Pitney Bowes. Pitney Bowes is neither owned by, nor affiliated with, eBay. No agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship between the seller and Pitney Bowes (or eBay) is intended or created by the Global Shipping Program.

  • What is Pitney Bowes's role in the Routed Export Transation?

    By purchasing your item and consenting to Global Shipping Program Buyer Terms and Conditions, your buyer is also authorizing Pitney Bowes to act as its agent for the shipment and delivery of the GSP item. As your buyer’s appointed forwarding agent, Pitney Bowes will: (A) make export classifications and complete export filings, including but not limited to, preparing and transmitting any Electronic Export Information or other documents or records required to be filed by the U.S. Census Bureau, U.S. Customs and Border Protection, Bureau of Industry and Security, and/or any other U.S. government agency, (B) arrange for the importation of the GSP item, including, but not limited to, assigning Harmonized System classification codes to each GSP item and filing a completed customs entry and related documents with the customs authorities of the country into which the GSP item is being imported, (C) pay the assessed import duties and other taxes due upon importation of the GSP item, each on your buyer’s behalf, (D) manage any dispute with such authorities regarding customs classifications, applicable duties and/or taxes, and (E) perform any other act that may be required by law or regulation in connection with the exportation, importation and/or transportation of any GSP item purchased by your buyer for shipment out of the United States and into any other country. Pitney Bowes may also act as your agent and transact business with foreign customs and revenue authorities with respect to the re-importation of any GSP item purchased by your buyer that is undeliverable or your buyer returns in accordance with the applicable returns policy, and in that capacity Pitney Bowes may perform any other act that may be required by law or regulation for the re-importation and/or transportation of any GSP item that may be transported from your buyer’s country back to the United States.

  • Does Pitney Bowes need a Power of Attorney to perform the Services?

    Yes, but not from you as the seller. Your buyer will grant to Pitney Bowes (and, to the extent necessary, its third party service providers) a 'Power of Attorney' authorizing Pitney Bowes and/or its service providers to act as its agent(s). As stated above, any prior authorizations you granted to Pitney Bowes are automatically terminated.

  • What if I previously authorized Pitney Bowes to act on my behalf?

    As of the User Agreement update effective September 12, 2014, all prior authorizations you granted to Pitney Bowes are automatically terminated.



  • What payment methods are accepted?

    Your buyer must pay for GSP items using PayPal. Therefore, only your GSP item listings that offer PayPal as a payment method are eligible for the Program. Your use of the PayPal services is subject to the PayPal User Agreement and Privacy Policy between you and the PayPal entity that provides the PayPal services to you, including all applicable PayPal fees described in your PayPal User Agreement (for example, PayPal's fees for international payments).

  • What payments will a seller see from a GSP transaction?

    PayPal will split the buyer's payment of the Program Fees between the seller and Pitney Bowes in the following manner:

    • Payment to you: PayPal will transmit to your PayPal account that portion of your buyer's payment consisting of the GSP item price and the amount (if any) charged by you to ship the GSP item to the Global Shipping Center. Payment would be subject to applicable payment holds, if any, as further described in the ebay.com User Agreement.
    • Payment to Pitney Bowes: PayPal will transmit the balance of your buyer's payment to Pitney Bowes’s PayPal account.
  • Do I have to pay taxes?

    It is your responsibility to collect and pay any and all U.S. state and local sales taxes, if applicable, due on sales that you make through the Global Shipping Program. International taxes (e.g., customs and import VAT/GST) are included under GSP import charges and are paid by the Program on behalf of the buyer. You are also responsible for any income taxes that may be due on your income or profits.

  • What happens if a buyer fails to pay for the item?

    Your buyer's purchase of GSP items under the Global Shipping Program are subject to the eBay unpaid item policy. As a general rule of thumb, sellers should always wait until the buyer has paid for an item before shipping.

  • Can the buyer’s payment that I receive be reversed?

    After your buyer has purchased a GSP item, if it is determined (by eBay and/or Pitney Bowes) that the GSP item is ineligible for the Program or cannot be shipped to your buyer, eBay and its affiliates have the right to cancel your sale of the item in lieu of proceeding with processing and/or shipment. Upon exercising this right, eBay shall have the right to reverse the PayPal payment that your buyer made to you and to Pitney Bowes for the GSP item and will process the GSP item as undeliverable. If eBay and/or Pitney Bowes elect to dispose of, destroy, or liquidate the undeliverable item, you will retain your payment, if any, for the GSP item.

  • How are import charges estimated when the purchase price isn't known yet?

    The shipping and import charges quoted in a listing are real-time estimates received from third party service providers. Applicable charges differ based on your designated delivery address. Estimates are subject to change. A final, actual cost will be shown at checkout, and there are no additional fees due upon delivery of the item.



  • Is there an enrollment fee?

    There is no fee to join the Program.

  • How is the Final Value Fee calculated?

    Final value fees for GSP items are calculated based on the total amount of the sale, including your domestic shipping charges (if any), but excluding the Program Fees paid by your buyer to Pitney Bowes for its Services.

  • Who is responsible for payment of Program Fees?

    Your buyer is responsible for paying all shipping and import charges (collectively, the 'Program Fees') that apply to the purchase of GSP items during checkout. These Program Fees, which will be calculated and displayed to your buyer within GSP item listings, can be found here.

  • Are Program fees in U.S. dollars?

    Yes. Unless stated otherwise, all Program Fees are quoted to buyers in U.S. dollars.

  • Does the buyer see an estimate of the applicable Program Fees before committing to buy?

    Estimated Program Fees are quoted to a buyer in a GSP item listing and are subject to change until the buyer pays for the GSP item and the quoted Program Fees in full during checkout. With the exception of any domestic shipping charges that you specify (to ship the order to the Global Shipping Center), the quoted Program Fees are derived from real-time, proprietary estimates of applicable international shipping and import charges by Pitney Bowes. Pitney Bowes’s estimates may not always reflect actual costs to Pitney Bowes; actual shipping and/or import charges may be more or less than the estimates.

    However, subject to your buyer’s compliance with the terms of the Program, a buyer’s payment of the GSP item price and quoted Program Fees during checkout will represent the total amount of Shipping and Import charges for a GSP item to be purchased, shipped to the delivery address specified by your buyer or the collection center near your buyer that is designated by the shipping carrier, cleared by customs, and delivered to (or made available for pickup at) the delivery address specified by your buyer or the collection center near your buyer that is designated by the shipping carrier. As a condition of the Program, buyers will agree not to request, and will not receive, a refund for the difference, if any, between Program Fees that they pay and actual costs to Pitney Bowes in the event that actual shipping and/or import costs are less than the amounts paid by the buyer. Buyers are responsible for any customs duties, taxes, surcharges, fines, penalties, or other charges which may be imposed on them by customs or tax officials after a GSP item has successfully cleared customs and been delivered to the buyer.

  • Who is responsible for remitting Program Fees to third parties?

    Upon its receipt of your buyer’s payment of the Program Fees, Pitney Bowes shall be responsible for paying its service providers for fees owed to its service providers and for remitting commodity taxes to governmental authorities, as applicable.



  • Who is using my data?

    The collection of personal information by eBay in connection with the Program is governed by the privacy policy that applies to your use of the ebay.com website. However, in order for Pitney Bowes to provide your buyer with the services required under the Program, Pitney Bowes requires certain personal information in addition to order information. Your personal and order information will be collected, used, and disclosed by Pitney Bowes only for the purpose of providing the services in accordance with Pitney Bowes's privacy policy, which may be found here, with the exception that Pitney Bowes shall not provide, rent, sell or otherwise share the foregoing information for marketing purposes. eBay does not control the privacy policies of Pitney Bowes, its affiliates, or its service providers, and you are subject to the privacy policies of those parties, as applicable.

    eBay will provide this personal and order information to Pitney Bowes on your and your buyer’s behalf so that Pitney Bowes may provide the services that your buyer is requesting under the Program. Pitney Bowes may disclose this information, however collected, to its affiliates, service providers, and other third parties (such as customs and revenue authorities) as necessary to perform the services (for example, providing your buyer’s name and address information to customs brokers and shipping carriers so that they may clear customs on your buyer’s behalf and deliver the GSP item).

  • What if additional information is needed?

    Pitney Bowes, its affiliates, and/or its service providers may contact you directly in order to collect or confirm certain personal and/or order information.

  • Does PayPal share my buyer’s information with eBay?

    If your buyer resides in Brazil and has previously provided tax identification information (such as your Taxpayer’s Registry for Individuals) to PayPal, your buyer authorizes PayPal to provide this information to eBay upon request from eBay.



Lost, Damaged and Undeliverable Items

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  • What happens to lost, damaged, or undeliverable items?

    GSP items purchased by your buyer may be covered by an eBay Money Back Guarantee or PayPal Purchase Protection program. eBay and Pitney Bowes shall have no liability and shall have, in their discretion and in any manner that they prefer, the right to dispose of or liquidate parcels (and their contents) that eBay or Pitney Bowes conclude are undeliverable.

    eBay Money Back Guarantee: Your sales of GSP items to buyers on ebay.com are subject to the eBay Money Back Guarantee on ebay.com (formerly, eBay Buyer Protection). For eBay Money Back Guarantee cases in which eBay determines that a GSP item sold by you was damaged or not received by your buyer, eBay will review the case to determine whether you or Pitney Bowes should be responsible for the damage or non-delivery. In general, you will be responsible under the eBay Money Back Guarantee policy for the loss of, or damage to, a GSP item until it is accepted at the Global Shipping Center or if the item has been returned to you from the Global Shipping Center. For example, without limiting the generality of the foregoing, you will be held responsible for eBay Money Back Guarantee cases (whether or not a GSP item can be repackaged or returned to you) where eBay finds that: +. A GSP item that you sold was not received at the Global Shipping Center.

    • A GSP item that you sold was noted as damaged by the domestic carrier when received at the Global Shipping Center. +. A GSP item that you sold was found to be damaged upon opening a parcel (as defined herein), as and if required, after receipt thereof at the Global Shipping Center.
    • A parcel contains the wrong or no GSP item associated with the buyer's order.
    • One or more of the following data points provided by you or associated with the GSP item that you sold is incorrect or indeterminable (and it is not practicable for Pitney Bowes to correct):
      • Country of manufacture
      • Item category
      • Item title/description iv. 'HS Classification Code'
      • Item condition
      • Weight of parcel
      • Dimensions of parcel
    • A parcel is oversized and/or overweight and cannot be shipped through an upgraded service.
    • A GSP item that you sold requires destruction (e.g., contraband).

    However, subject to the foregoing you will not be responsible for the loss of, or damage to, a GSP item after its acceptance at the Global Shipping Center. If eBay finds against you in a case stemming from your buyer’s purchase of a GSP item, the applicable coverage amount will include all Program Fees that your buyer paid for the GSP item in addition to the GSP item price. However, you will only be responsible for the amount that has been paid to you by your buyer consisting of the GSP item price and the amount (if any) charged by you to ship the GSP item to the Global Shipping Center.

  • What happens to items that can’t be delivered to my buyer?

    If eBay and/or Pitney Bowes determines that a GSP item is undeliverable eBay and/or Pitney Bowes may elect to dispose of, destroy or liquidate the undeliverable parcel, at which time title to the GSP item shall transfer automatically from you to eBay and/or any third party designated by either eBay or Pitney Bowes (as eBay or Pitney Bowes may elect in their sole discretion), at no cost to either eBay or Pitney Bowes (or to any third party designated by eBay or Pitney Bowes).

  • When does title transfer from me to the buyer?

    Title to a GSP item remains with you until such time as the GSP item is successfully delivered to the designated recipient of the GSP item, at which time title to the GSP item shall transfer to the designated recipient. At no time do eBay (or its affiliates), Pitney Bowes (or its affiliates), or the third party logistics providers, shipping carriers, customs brokers, freight forwarders, or other subcontractors under contract with Pitney Bowes take title to GSP items, except as otherwise provided herein.

  • Who is responsible if the item is lost or damaged?

    As between you and your buyer, the risk of loss or damage to a GSP item shall remain with you until the GSP item is accepted at the Global Shipping Center or has been returned to you by Pitney Bowes from the Global Shipping Center. As between your buyer and Pitney Bowes, risk of loss or damage to a GSP item shall transfer to your buyer from Pitney Bowes and/or its third party parcel processing service providers when the GSP item leaves the Global Shipping Center.

  • Will content from my original listing be used if the item is liquidated?

    Yes.In the event eBay or Pitney Bowes elects to dispose of or liquidate a GSP item, you grant to eBay, Pitney Bowes and/or any third party designated by either eBay or Pitney Bowes (as eBay and Pitney Bowes may elect) a royalty-free, perpetual, irrevocable, non-exclusive, transferable license to any intellectual property rights in the text or images presented in the original listing related to the GSP item, which exists or ever existed, including, but not limited to, the right to reproduce, prepare derivative works base on or display, any copyrightable elements, for the limited purpose of disposal or liquidation of the GSP item. You acknowledge that eBay or Pitney Bowes’s election to dispose of or liquidate the GSP item and allow you to retain your buyer’s payment for the GSP item is sufficient consideration for the transfer of title to eBay and/or any third party designated by either eBay or Pitney Bowes (as eBay or Pitney Bowes may elect in their sole discretion) and the grant of the license.

  • What happens to the proceeds received from the liquidation of my item?

    eBay and/or Pitney Bowes (and any third party designated by eBay or Pitney Bowes) shall retain all proceeds (if any) received from the disposal or liquidation of the GSP item.



Program Rules

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  • What are the program rules?

    You will comply with the following rules for any GSP items that you sell through the Program:

    • An item's sale price, excluding shipping and handling, must not be more than:
      Russia $114
      Dominican Republic, El Salvador $200
      Antigua and Barbuda, Aruba, Belize, Dominica, Grenada, Montserrat, Philippines, Saint Kitts and Nevis, Saint Lucia, Turks and Caicos Islands $500
      Chile, Costa Rica, Guatemala, Honduras, Trinidad and Tobago,Lucia, Turks and Caicos Islands $1000
      Taiwan $1539
      Colombia, Kuwait $2000
      All other countries $2500
    • Upon receipt of your buyer’s cleared payment, you will promptly ship the GSP items purchased by your buyer to the Global Shipping Center address provided to you, in each case in accordance with the terms and description that you promised to your buyer in your listing;
    • You will package all GSP items in a commercially reasonable manner and in accordance with weight and dimension limits specified
    • You will create a shipping label on eBay to have your tracking information uploaded automatically or, if you don’t use eBay label printing, you should upload tracking information to eBay to maximize the amount of tracking information available to your buyer;
    • You should include with each shipment of GSP items to the Global Shipping Center an order-specific packing slip;
    • You will accurately specify, where possible, each parcel’s weight and dimensions plus the item’s country of manufacture (if known) in your listing. In the event that eBay or Pitney Bowes conclude that any such information that you specify is inaccurate upon processing the parcel at the Global Shipping Center, you authorize eBay, Pitney Bowes and/or any third party designated by either eBay or Pitney Bowes to correct this information on your behalf for this and future parcels;
    • You will ship all GSP items contained in a single order to the Global Shipping Center in a single parcel;
    • You will not combine multiple orders (either belonging to the same buyer or different buyers) in a single parcel.
  • What is my role as the seller?

    Upon receipt of your buyer’s cleared payment, you are responsible for shipping the GSP item to a parcel processing facility located in the United States ('Global Shipping Center'), where Pitney Bowes will process the GSP item for international shipment. You are the U.S. Principal Party in Interest and are also responsible for providing accurate and complete information about the GSP item and must respond timely to any requests for information from eBay and/or Pitney Bowes. Such information is required for compliance with U.S. export and customs clearance requirements. The routed export transaction is subject to Export Administration Regulations ('EAR') and all parties to the transaction must comply with EAR to the extent each participates in the export of your item. You are liable for the accuracy of the information that you provide about the GSP item. The routed export transaction will effectively shift export liability from you to your buyer and your buyer’s forwarding agent.

  • Can items be sold to international buyers for commercial resale or business purposes?

    No. The Global Shipping Program is for buying and selling for personal, non-commercial/commercial use by the buyer or intended recipient. By selling GSP items, you agree not to sell any items through the Program for commercial resale or business purposes.

  • Is the sale binding on my international buyer?

    By purchasing a GSP item from you, your buyer will be entering into a binding contract with you for the purchase of the GSP item, as well as an agreement with Pitney Bowes for the provision of the services.

  • Can I be removed from the Program?

    In addition to other remedies, included those described elsewhere within the eBay policies, eBay may at any time, in its sole discretion, with or without notice to you, limit, prohibit, refuse, cancel, block, suspend and/or terminate your use of the Program and/or the services if you violate any of these Terms, the eBay policies, or any applicable laws.

  • Do I have to participate in the Program?

    No. The international priority shipping option provided to your buyer through the Global Shipping Program is entirely optional.

  • How long does it take to Opt-in or Opt-Out?

    These policies will apply to all of your eligible new listings and existing listings. It may take up to 48 hours to apply the Program to your existing eligible listings. Your opt-in may not apply to listings that you create using a mobile device. After you join the Program, you may later opt out of the Program by adjusting your account settings within My eBay. Your opt out may take up to 72 hours to process and will not apply to any of your existing listings that are restricted from revision, for example, because there are one or more pending bids or there is a pending best offer. If you opt out of the Program, you will not be able to take advantage of the Program in the event that you accept future User Agreement changes in the form of an electronic click-through. Instead, you will need to opt back into the Program through some other means—for example, by again adjusting your account settings within my eBay. You may also exclude individual listings from the Program by adjusting the shipping options within the international shipping section of your listings at the time that you create the listings.



Eligibility/Participation

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  • Who is eligible to participate?

    Participation in the Program requires that you be an eBay seller. If you are not currently an eBay seller, your enrollment in the Program will be activated once you start selling. Once you start selling, there may be a processing delay between the date of your first listing as a seller and the activation of your enrollment in the Program. eBay may require that you meet minimum seller performance standards in order to participate in the Program. eBay may expand or limit participation or use of the Program at any time, in its discretion, with or without notice to you.

  • What items are eligible?

    Not all listings on ebay.com are eligible for the Program. Items that you offer for sale to buyers through the Program, and which appear to be eligible for the Program based on their listing description, will be so designated for buyers within the GSP item listing. eBay reserves the right at any time, in its sole discretion, with or without notice to you, to alter or amend the eligibility requirements for items under the Program, including, but not limited to, limits on the number, type, category, and/or value of items and/or transactions. You agree not to sell any ineligible items through the Program. Item eligibility requirements include, but are not limited to, the following:

    1. Item Location. Only items physically located in the United States and which you ship to the Global Shipping Center from a United States address are eligible for the Program. Any items that you send to the Global Shipping Center from an address outside of the United States shall be processed as undeliverable items, as described below.
    2. Item Listing Site. Only items that you list for sale on ebay.com are eligible for the Program. However, eBay may make your eligible ebay.com listings available to international buyers on ebay.com and on international eBay sites.
    3. Restricted Categories. Items listed in certain ebay.com categories are ineligible for the Program. You may find a list of restricted categories here.
    4. Prohibited Item Types. Several types of items are ineligible for the Program. You may find a list of prohibited item types here.
    5. Oversized Items. Parcels which exceed maximum weights and/or dimensions are ineligible for the Program. 'Parcel' means a box, bag, container, or other package containing one or more GSP items sold comprising all or part of a buyer order.
    6. Illegal and Hazardous Items. Items that are illegal or restricted for export from the United States, are illegal in or restricted from import to the country of importation and/or which fall within one or more of the United Nations hazard classes and/or as identified by the International Air Transport Association are ineligible for the Program.
    7. Items subject to Export Controls. Items that (A) relate to an Export Control Classification Number that is considered dual use, controlled, or otherwise restricted by the Export Administration Regulations Commerce Control List and require a license or (B) are subject to any US export control regulations, as determined by Pitney Bowes and/or its service providers in their exclusive discretion, are ineligible for the Program.
    8. Other Prohibited Items. Items that are otherwise prohibited on the eBay website properties are ineligible for the Program. You may review the eBay prohibited items policies here.
    9. Other. Items that eBay and/or Pitney Bowes determine, in their sole discretion, would not benefit from the Program or could create problems or liabilities for the Program. In the event that eBay determines, for whatever reason, that one or more of your listings is eligible for sale to certain countries or regions but is ineligible for sale to other countries or regions, you authorize eBay, in its discretion, to exclude the listing from being offered through the Program to buyers in the ineligible countries or regions in lieu of excluding the listing from the Program entirely or removing the listing from eBay generally.


Export Roles

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  • What is a 'Routed Export Transaction'?

    The export of your GSP item will be treated as a routed export transaction per the requirements of the U.S. Export Administration Regulations (15 Code of Federal Regulations Part 730 et seq.) and the Foreign Trade Regulations (15 Code of Federal Regulations Part 30). In a routed export transaction, your buyer and its forwarding agent assume responsibility for the customs clearance and transportation of your GSP item to be exported from the United States. By purchasing your GSP item and consenting to the Global Shipping Program Buyer Terms and Conditions during checkout, your buyer is giving you formal notification that your buyer is assuming responsibility for the export shipment of your GSP item pursuant to a routed export transaction.



International Shipping with FedEx

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FedEx Smartpost

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  • What is the difference between a shipping tracking number and Delivery Confirmation?

    A shipment’s tracking number is the carrier-assigned number used to track the progress of a shipment from origin to destination. Delivery Confirmation™ is a specific term the USPS uses to verify the delivery (or attempted delivery) of a shipment. And while the USPS is the only carrier to use the term Delivery Confirmation™, other carriers support the verification of delivery, too. It’s important to note that any package shipped with a carrier selected through eBay labels will receive both a tracking number and verification of delivery (or attempted delivery).

  • Benefits of Uploading Tracking Information or Delivery Confirmation
    • Improved Buyer Experience. When you upload this information, buyers can more easily determine when they will receive their packages.
    • Improved Buyer Confidence. Uploading Delivery Confirmation or tracking information gives buyers greater confidence that their transaction will go through without an issue.
    • Improved Feedback and DSRs. When buyers can track the progress of their shipment, they're more satisfied and tend to leave higher DSRs. Tracking information and Delivery Confirmation also helps you qualify for automatic 5-star shipping time DSRs.
    • Seller Efficiency. Providing tracking information and Delivery Confirmation tends to reduce the amount of time spent answering shipping-related buyer questions.
    • Seller Protection. Shipping tracking information plays an important role in the eBay dispute resolution process.