Frequently Asked Questions

2017 Fall Seller Update    See What’s New
  • What is the Global Shipping Program?

    The Global Shipping Program (or “GSP”) provides a safe and easy way for sellers to “sell internationally and ship domestically.” The details are taken care of—from helping identify which types of items can be sold where, to completing customs forms, to calculating and providing international shipping with tracking.

    All international shipping and import charges are calculated automatically and paid for by the buyer upon checkout. Once an item is sold, the seller sends it to the Global Shipping Center using the shipping method of their choice. After the purchased item arrives at the Shipping Center, the seller’s job is done.

    The GSP also provides built-in protections. By following best practices for shipping and handling, sellers are eligible for 5 stars for both shipping and handling charges and shipping time. Plus, sellers are protected from negative or neutral feedback if the item is lost or damaged during international transit.

  • Why sell with the Global Shipping Program?

    The Global Shipping Program (GSP) takes the hassle out of international transactions. As a seller, you treat a GSP transaction the same way you would a domestic one. When a GSP item sells you simply ship the item to the Global Shipping Center in Kentucky. The GSP takes care of the rest—this includes filling out customs forms, paying import fees, and providing international shipping to your buyer. The GSP also includes end-to-end international tracking so you can stay up to date throughout the process.

    There is no fee to enroll in the GSP. Plus as a seller you are free to choose which items to make available for international purchase. In short, the Global Shipping Program makes your items available to over 60 million buyers worldwide with just a few clicks of a mouse.



  • How does the Global Shipping Program work?

    When a GSP item sells, just ship it to the Global Shipping Center using whatever method you choose. An experienced international shipping company does the rest including customs forms, international shipping, and import fees. The GSP also includes end-to-end international tracking. As a seller your responsibility ends once the item reaches the Global Shipping Center. If the item is lost or damaged during international transit, the Program has you covered. Sellers are also protected from neutral or negative feedback associated with international shipping on any GSP transaction.

  • I just sold an item with the Program. What do I do next?

    When a GSP item sells you simply ship the item to the Global Shipping Center in Kentucky. The GSP takes care of the rest. This includes filling out customs forms, paying import fees, and providing international shipping to your buyer. The GSP also includes end-to-end international tracking so you can stay up to date throughout the process. You should also upload your domestic tracking number to the order, and include the GSP reference number on your domestic shipping label.

    As a seller your responsibility ends once the item reaches the Global Shipping Center. If the item is lost or damaged during international transit, the Program has you covered. Sellers are also protected from neutral or negative feedback associated with international shipping on any GSP transaction.

  • What happens if I ship outside the Global Shipping Program and directly to the buyer?

    The Global Shipping Program generally protects sellers in cases where the item is lost or damaged during the international leg of the trip. Once a GSP item reaches the Global Shipping Center, the seller has performed his or her role in the transaction; the Program will reimburse the buyer for all costs if the item is lost or damaged during international transit. The GSP also protects sellers by removing any neutral or negative feedback associated with international shipping on any GSP transaction in the following circumstances.

    • If your buyer files an eBay Money Back Guarantee claim against you involving a GSP item and eBay resolves the claim in your favor because you were not at fault, eBay will remove any negative or neutral feedback associated with that GSP item.
    • If after acceptance at the Global Shipping Center a GSP item is not, or cannot be, delivered to your buyer, eBay will remove any negative or neutral feedback associated with that GSP item.
    • If a GSP item is delivered to your buyer and your buyer leaves you negative or neutral feedback associated with the GSP item but does not file an eBay Money Back Guarantee claim, you may contact Customer Support to request that any negative or neutral feedback associated with that GSP item be removed. eBay will review the transaction and may remove the feedback if the circumstances fall within the feedback removal policy.

    However, all of these protections are not available to sellers who ship a Global Shipping Program item directly to their international buyer. If an item is shipped directly to a buyer (instead of to the Global Shipping Center) the seller will be responsible for refunding the buyer for any and all costs associated with the item being lost or damaged in transit (domestic and international). The seller will also not receive protection against negative or neutral feedback on the transaction as provided under our policies.



  • What countries are eligible?

    The Global Shipping Program currently ships to over 100 countries worldwide—and counting! To see if yours is included, view the list. A notice will be posted on this page when new countries are added. However, please keep in mind that eBay reserves the right to add or subtract GSP countries at any time, with or without notice.

  • How will I know when new countries are added?

    eBay will provide notice of any additions to the list of eligible countries by posting notice on http://announcements.ebay.com/. These additions are automatically effective 10 calendar days after notice is initially posted, at which time any new listings that you create under the GSP (so long as otherwise eligible), will be automatically available for sale to buyers in the additional countries. Plus your existing, live listings that include GSP items will be automatically updated to permit sales to buyers in the additional countries.

    Also, keep in mind that eBay reserves the right to add or subtract GSP countries at any time, with or without notice.

  • Can I choose which countries I sell to?

    Yes. Follow these steps to choose which countries you want to sell to:

    1. Click My eBay at the top of most eBay pages. You may need to sign in.
    2. Click the Account tab, and then click Site Preferences.?
    3. In the Selling Preferences section, scroll to Shipping Preferences, and then click the Show link.?
    4. Click the Edit link next to Exclude shipping locations from your listings.
    5. Select the states, territories, countries, or regions you don't want to ship to. You can exclude entire continents or select Show all countries, and then select the specific countries you want to exclude.?
    6. Select the Override my shipping exclusions for Global Shipping Program eligible items checkbox if you'd like to allow your eligible items to be shipped to all Global Shipping Program countries.?
    7. Click the Apply button to save your selections.

    If you have previously restricted international buyers from purchasing your items by creating and applying an exclusion list to your listings, your exclusion list will also apply to items that you sell through the GSP—unless you override your exclusion list when you join the GSP. If you do not currently have an exclusion list in place and wish to create one, you must update your account settings within My eBay. If you have any items listed on ebay.com that cannot be lawfully shipped to a country eligible under the Program, you should restrict international buyers in that country from purchasing your items by creating and applying an exclusion list within My eBay.

  • Which countries will I be selling to?

    If you were not previously participating in the Global Shipping Program, the international priority shipping option will only be made available to buyers in 10 countries which have been identified as shopping on eBay primarily in English. These include: Australia, Canada, Ireland, Malaysia, Mexico, New Zealand, Singapore, South Africa, the United Arab Emirates, and the United Kingdom. If you would like to adjust which countries you sell to, including adding some of the over 100 additional countries that the Global Shipping Program ships to, you can access your exclusions list by going to “My eBay” and clicking on Seller Preferences. If you were previously selling through the Global Shipping Program, items in any countries you have not excluded will continue to see a priority international shipping option offered through the Program.



Restricted Items

Expand all Collapse all
  • Why are some items restricted?

    The Global Shipping Program places restrictions on the size and weight of items that are available for international shipping. This is to ensure that international delivery can be completed on all GSP items. In addition, all GSP items must be physically located in the United States in order to qualify for the Program. Any items that you send to the Global Shipping Center from an address outside of the United States will be processed as undeliverable items, as described below.

    GSP items are also subject to the import/export laws of the buyer’s country of residence. In addition, illegal or hazardous items cannot be sent via the Global Shipping Program.

    eBay reserves the right to alter or amend the eligibility requirements for items under the Program at any time, with or without notice. This includes, (but is not limited to), limits on the number, type, category, and/or value of items or transactions. You agree not to sell any ineligible items through the Program. Other restrictions apply. Click here for more information and a complete list of restricted items and categories.

  • What happens when an item is restricted?

    In cases where a restricted item is delivered to the Global Shipping Center eBay will first determine what makes the item ineligible. eBay will then determine who is responsible for providing the refund, and whether or not the seller gets to keep the purchase price of the item.

    Click here for more information on restricted items and categories.

  • What items are restricted?

    The Global Shipping Program places restrictions on the size and weight of items that are available for international shipping. This is to ensure that international delivery can be completed on all GSP items. In addition, all GSP items must be physically located in the United States in order to qualify for the Program.

    GSP items are also subject to the import/export laws of the buyer’s country of residence. In addition, illegal or hazardous items cannot be sent via the Global Shipping Program.

    Other restrictions apply to GSP items. Click here for more information and a complete list of restricted items and categories.



  • Am I protected from negative feedback?

    Your buyers will be able to leave you feedback for transactions involving GSP items. However, eBay will remove negative or neutral feedback associated with GSP transactions in the following circumstances:

    1. If your buyer files an eBay Money Back Guarantee claim against you involving a GSP item and eBay resolves the claim in your favor because you were not at fault, eBay will remove any negative or neutral feedback associated with that GSP item.
    2. If after acceptance at the Global Shipping Center a GSP item is not, or cannot be, delivered to your buyer, eBay will remove any negative or neutral feedback associated with that GSP item.
    3. If a GSP item is delivered to your buyer and your buyer leaves you negative or neutral feedback associated with the GSP item but does not file an eBay Money Back Guarantee claim, you may contact Customer Support to request that any negative or neutral feedback associated with that GSP item be removed. eBay will review the transaction and may remove the feedback if the circumstances fall within the feedback removal policy.
  • How will the program affect my Detailed Seller Ratings?

    Your buyers will be able to provide Detailed Seller Ratings for transactions involving GSP items. However, you will be eligible for automatic 5-star detailed seller ratings for GSP items in the following circumstances:

    1. If you provide free domestic shipping (i.e., free shipping to the Global Shipping Center), you will automatically receive a 5-star detailed seller rating for shipping and handling charges; and
    2. If you provide 1-day handling, upload tracking information within 1 business day of receiving cleared payment, and the tracking information shows the GSP item as being delivered to, and it is accepted at, the Global Shipping Center within 4 business days of your receipt of cleared payment, you will automatically receive a 5-star detailed seller rating for shipping time.

    In addition, eBay will not count detailed seller ratings that are left by your buyer against your seller performance standards in the following circumstances:

    1. If your buyer files an eBay Money Back Guarantee claim against you involving a GSP item and eBay resolves the claim in your favor because you were not at fault (or because eBay determines that Pitney Bowes or its third party service providers were at fault), eBay will not count against your seller performance standards any detailed seller ratings that are left by your buyer for that GSP item.
    2. If, after delivery to the Global Shipping Center, a GSP item is not, or cannot be, delivered to your buyer, eBay will not count against your seller performance standards any detailed seller ratings that are left by your buyer for that GSP item.
    3. If a GSP item is delivered to your buyer and your buyer leaves you detailed seller ratings for shipping and handling charges or shipping time that are below 5 stars, eBay will not count those detailed seller ratings for that GSP item against your seller performance standards.
  • My item was shipped and it was damaged in transit? What do I do?

    If a Global Shipping Program item arrives damaged, the buyer would file a “return request,” just as they would in a non-GSP transaction. In many cases the buyer is covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program. If the case against the seller remains unresolved contact eBay Customer Service. Click here for more information on buyer terms and conditions.

    However, if the item was damaged when it arrived at the Global Shipping Center, in most cases the seller would then be responsible for the refund.



  • Can I ship items internationally using other shipping options?

    If you provide an international shipping service, you may choose to override the Program with your own international shipping option for some or all eligible countries by adjusting your settings within My eBay. If you choose to participate in the Program, you may continue to sell items that are not eligible for the Program and/or to countries where the Program is not available using your own international shipping option.

  • What if the buyer provided an invalid delivery address?

    The delivery address that your buyer specifies must be within a country eligible under the Program and must be a valid and complete delivery address. You shall not be responsible under either the eBay Money Back Guarantee or PayPal Purchase Protection programs if a GSP item is not deliverable because the delivery address that your buyer provided is incorrect, incomplete, or inaccessible. In addition, certain third party shipping carriers utilized under the Program may require that the designated recipient of a GSP item be present to receive delivery; where in-person delivery is required, your buyer shall be solely responsible for ensuring that the designated recipient is available to receive delivery.

  • Why can't I combine shipping?

    Import fees and shipping charges vary from category to category, and from item to item. Therefore, each Global Shipping Program transaction must be treated on an individual basis to ensure that the proper import fees and shipping charges are applied. However, items can sometimes be shipped together if:

    All items from a single GSP order should be shipped in one box whenever possible. Items from a single order can sometimes be packaged separately to ensure secure transit, and to stay within the weight and dimension limits specified in the Program.

  • Why can't I offer a combined shipping discount?

    At this time sellers are not able to offer combined shipping discounts on GSP orders. However, when a buyer pays for 2 or more items from a seller through GSP, the international shipping cost is a combined cost for the full order. Combining costs in this way can save buyers money on import charges.



  • Who is Pitney Bowes and what do they do?

    Pitney Bowes is a global technology and shipping provider. Pitney Bowes will arrange for the international shipment of GSP orders from the Global Shipping Center by a third party shipping carrier (or carriers) to the delivery address designated by the buyer or to a collection center near the buyer that is designated by the shipping carrier. Pitney Bowes will oversee the sorting and processing of the GSP item at the Global Shipping Center in preparation for international shipment to your buyer. In addition, Pitney Bowes will manage the exportation and, through third party customs brokers, the importation clearance of GSP items purchased by the buyer. Pitney Bowes is an independent contractor and has entered into an agreement with eBay in order to make the Services available to you. eBay is not providing any of the Services and is not responsible for the Services provided by Pitney Bowes. Pitney Bowes is neither owned by, nor affiliated with, eBay. No agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship between the seller and Pitney Bowes (or eBay) is intended or created by the Global Shipping Program.

  • What is Pitney Bowes's role in the Routed Export Transation?

    By purchasing your item and consenting to Global Shipping Program Buyer Terms and Conditions, your buyer is also authorizing Pitney Bowes to act as its agent for the shipment and delivery of the GSP item. As your buyer’s appointed forwarding agent, Pitney Bowes will: (A) make export classifications and complete export filings, including but not limited to, preparing and transmitting any Electronic Export Information or other documents or records required to be filed by the U.S. Census Bureau, U.S. Customs and Border Protection, Bureau of Industry and Security, and/or any other U.S. government agency, (B) arrange for the importation of the GSP item, including, but not limited to, assigning Harmonized System classification codes to each GSP item and filing a completed customs entry and related documents with the customs authorities of the country into which the GSP item is being imported, (C) pay the assessed import duties and other taxes due upon importation of the GSP item, each on your buyer’s behalf, (D) manage any dispute with such authorities regarding customs classifications, applicable duties and/or taxes, and (E) perform any other act that may be required by law or regulation in connection with the exportation, importation and/or transportation of any GSP item purchased by your buyer for shipment out of the United States and into any other country. Pitney Bowes may also act as your agent and transact business with foreign customs and revenue authorities with respect to the re-importation of any GSP item purchased by your buyer that is undeliverable or your buyer returns in accordance with the applicable returns policy, and in that capacity Pitney Bowes may perform any other act that may be required by law or regulation for the re-importation and/or transportation of any GSP item that may be transported from your buyer’s country back to the United States.

  • Does Pitney Bowes need a Power of Attorney to perform the Services?

    Yes, but not from you as the seller. Your buyer will grant to Pitney Bowes (and, to the extent necessary, its third party service providers) a 'Power of Attorney' authorizing Pitney Bowes and/or its service providers to act as its agent(s). As stated above, any prior authorizations you granted to Pitney Bowes are automatically terminated.

  • What if I previously authorized Pitney Bowes to act on my behalf?

    As of the User Agreement update effective September 12, 2014, all prior authorizations you granted to Pitney Bowes are automatically terminated.



  • What payment methods are accepted?

    Your buyer must pay for GSP items using PayPal. Therefore, only your GSP item listings that offer PayPal as a payment method are eligible for the Program. Your use of the PayPal services is subject to the PayPal User Agreement and Privacy Policy between you and the PayPal entity that provides the PayPal services to you, including all applicable PayPal fees described in your PayPal User Agreement (for example, PayPal's fees for international payments).

  • What payments will a seller see from a GSP transaction?

    PayPal will split the buyer's payment of the Program Fees between the seller and Pitney Bowes in the following manner:

    • Payment to you: PayPal will transmit to your PayPal account that portion of your buyer's payment consisting of the GSP item price and the amount (if any) charged by you to ship the GSP item to the Global Shipping Center. Payment would be subject to applicable payment holds, if any, as further described in the ebay.com User Agreement.
    • Payment to Pitney Bowes: PayPal will transmit the balance of your buyer's payment to Pitney Bowes’s PayPal account.
  • Do I have to pay taxes?

    It is your responsibility to collect and pay any and all U.S. state and local sales taxes, if applicable, due on sales that you make through the Global Shipping Program. International taxes (e.g., customs and import VAT/GST) are included under GSP import charges and are paid by the Program on behalf of the buyer. You are also responsible for any income taxes that may be due on your income or profits.

  • What happens if a buyer fails to pay for the item?

    Your buyer's purchase of GSP items under the Global Shipping Program are subject to the eBay unpaid item policy. As a general rule of thumb, sellers should always wait until the buyer has paid for an item before shipping.

  • Can the buyer’s payment that I receive be reversed?

    After your buyer has purchased a GSP item, if it is determined (by eBay and/or Pitney Bowes) that the GSP item is ineligible for the Program or cannot be shipped to your buyer, eBay and its affiliates have the right to cancel your sale of the item in lieu of proceeding with processing and/or shipment. Upon exercising this right, eBay shall have the right to reverse the PayPal payment that your buyer made to you and to Pitney Bowes for the GSP item and will process the GSP item as undeliverable. If eBay and/or Pitney Bowes elect to dispose of, destroy, or liquidate the undeliverable item, you will retain your payment, if any, for the GSP item.

  • How are import charges estimated when the purchase price isn't known yet?

    The shipping and import charges quoted in a listing are real-time estimates received from third party service providers. Applicable charges differ based on your designated delivery address. Estimates are subject to change. A final, actual cost will be shown at checkout, and there are no additional fees due upon delivery of the item.



  • Is there an enrollment fee?

    There is no fee to join the Program.

  • How is the Final Value Fee calculated?

    Final value fees for GSP items are calculated based on the total amount of the sale, including your domestic shipping charges (if any), but excluding the Program Fees paid by your buyer to Pitney Bowes for its Services.

  • Who is responsible for payment of Program Fees?

    Your buyer is responsible for paying all shipping and import charges (collectively, the 'Program Fees') that apply to the purchase of GSP items during checkout. These Program Fees, which will be calculated and displayed to your buyer within GSP item listings, can be found here.

  • Are Program fees in U.S. dollars?

    Yes. Unless stated otherwise, all Program Fees are quoted to buyers in U.S. dollars.

  • Does the buyer see an estimate of the applicable Program Fees before committing to buy?

    Estimated Program Fees are quoted to a buyer in a GSP item listing and are subject to change until the buyer pays for the GSP item and the quoted Program Fees in full during checkout. With the exception of any domestic shipping charges that you specify (to ship the order to the Global Shipping Center), the quoted Program Fees are derived from real-time, proprietary estimates of applicable international shipping and import charges by Pitney Bowes. Pitney Bowes’s estimates may not always reflect actual costs to Pitney Bowes; actual shipping and/or import charges may be more or less than the estimates.

    However, subject to your buyer’s compliance with the terms of the Program, a buyer’s payment of the GSP item price and quoted Program Fees during checkout will represent the total amount of Shipping and Import charges for a GSP item to be purchased, shipped to the delivery address specified by your buyer or the collection center near your buyer that is designated by the shipping carrier, cleared by customs, and delivered to (or made available for pickup at) the delivery address specified by your buyer or the collection center near your buyer that is designated by the shipping carrier. As a condition of the Program, buyers will agree not to request, and will not receive, a refund for the difference, if any, between Program Fees that they pay and actual costs to Pitney Bowes in the event that actual shipping and/or import costs are less than the amounts paid by the buyer. Buyers are responsible for any customs duties, taxes, surcharges, fines, penalties, or other charges which may be imposed on them by customs or tax officials after a GSP item has successfully cleared customs and been delivered to the buyer.

  • Who is responsible for remitting Program Fees to third parties?

    Upon its receipt of your buyer's payment of the Program Fees, Pitney Bowes shall be responsible for paying its service providers for fees owed to its service providers and for remitting commodity taxes to governmental authorities, as applicable.



  • Who is using my data?

    The collection of personal information by eBay in connection with the Program is governed by the privacy policy that applies to your use of the ebay.com website. However, in order for Pitney Bowes to provide your buyer with the services required under the Program, Pitney Bowes requires certain personal information in addition to order information. Your personal and order information will be collected, used, and disclosed by Pitney Bowes only for the purpose of providing the services in accordance with Pitney Bowes's privacy policy, which may be found here, with the exception that Pitney Bowes shall not provide, rent, sell or otherwise share the foregoing information for marketing purposes. eBay does not control the privacy policies of Pitney Bowes, its affiliates, or its service providers, and you are subject to the privacy policies of those parties, as applicable.

    eBay will provide this personal and order information to Pitney Bowes on your and your buyer’s behalf so that Pitney Bowes may provide the services that your buyer is requesting under the Program. Pitney Bowes may disclose this information, however collected, to its affiliates, service providers, and other third parties (such as customs and revenue authorities) as necessary to perform the services (for example, providing your buyer’s name and address information to customs brokers and shipping carriers so that they may clear customs on your buyer’s behalf and deliver the GSP item).

  • What if additional information is needed?

    Pitney Bowes, its affiliates, and/or its service providers may contact you directly in order to collect or confirm certain personal and/or order information.

  • Does PayPal share my buyer’s information with eBay?

    If your buyer resides in Brazil and has previously provided tax identification information (such as your Taxpayer’s Registry for Individuals) to PayPal, your buyer authorizes PayPal to provide this information to eBay upon request from eBay.



Lost, Damaged and Undeliverable Items

Expand all Collapse all
  • What happens to lost, damaged, or undeliverable items?

    GSP items purchased by your buyer may be covered by an eBay Money Back Guarantee or PayPal Purchase Protection program. eBay and Pitney Bowes shall have no liability and shall have, in their discretion and in any manner that they prefer, the right to dispose of or liquidate parcels (and their contents) that eBay or Pitney Bowes conclude are undeliverable.

    eBay Money Back Guarantee: Your sales of GSP items to buyers on ebay.com are subject to the eBay Money Back Guarantee on ebay.com (formerly, eBay Buyer Protection). For eBay Money Back Guarantee cases in which eBay determines that a GSP item sold by you was damaged or not received by your buyer, eBay will review the case to determine whether you or Pitney Bowes should be responsible for the damage or non-delivery. In general, you will be responsible under the eBay Money Back Guarantee policy for the loss of, or damage to, a GSP item until it is accepted at the Global Shipping Center or if the item has been returned to you from the Global Shipping Center. For example, without limiting the generality of the foregoing, you will be held responsible for eBay Money Back Guarantee cases (whether or not a GSP item can be repackaged or returned to you) where eBay finds that: +. A GSP item that you sold was not received at the Global Shipping Center.

    • A GSP item that you sold was noted as damaged by the domestic carrier when received at the Global Shipping Center. +. A GSP item that you sold was found to be damaged upon opening a parcel (as defined herein), as and if required, after receipt thereof at the Global Shipping Center.
    • A parcel contains the wrong or no GSP item associated with the buyer's order.
    • One or more of the following data points provided by you or associated with the GSP item that you sold is incorrect or indeterminable (and it is not practicable for Pitney Bowes to correct):
      • Country of manufacture
      • Item category
      • Item title/description iv. 'HS Classification Code'
      • Item condition
      • Weight of parcel
      • Dimensions of parcel
    • A parcel is oversized and/or overweight and cannot be shipped through an upgraded service.
    • A GSP item that you sold requires destruction (e.g., contraband).

    However, subject to the foregoing you will not be responsible for the loss of, or damage to, a GSP item after its acceptance at the Global Shipping Center. If eBay finds against you in a case stemming from your buyer’s purchase of a GSP item, the applicable coverage amount will include all Program Fees that your buyer paid for the GSP item in addition to the GSP item price. However, you will only be responsible for the amount that has been paid to you by your buyer consisting of the GSP item price and the amount (if any) charged by you to ship the GSP item to the Global Shipping Center.

  • What happens to items that can’t be delivered to my buyer?

    If eBay and/or Pitney Bowes determines that a GSP item is undeliverable eBay and/or Pitney Bowes may elect to dispose of, destroy or liquidate the undeliverable parcel, at which time title to the GSP item shall transfer automatically from you to eBay and/or any third party designated by either eBay or Pitney Bowes (as eBay or Pitney Bowes may elect in their sole discretion), at no cost to either eBay or Pitney Bowes (or to any third party designated by eBay or Pitney Bowes).

  • When does title transfer from me to the buyer?

    Title to a GSP item remains with you until such time as the GSP item is successfully delivered to the designated recipient of the GSP item, at which time title to the GSP item shall transfer to the designated recipient. At no time do eBay (or its affiliates), Pitney Bowes (or its affiliates), or the third party logistics providers, shipping carriers, customs brokers, freight forwarders, or other subcontractors under contract with Pitney Bowes take title to GSP items, except as otherwise provided herein.

  • Who is responsible if the item is lost or damaged?

    As between you and your buyer, the risk of loss or damage to a GSP item shall remain with you until the GSP item is accepted at the Global Shipping Center or has been returned to you by Pitney Bowes from the Global Shipping Center. As between your buyer and Pitney Bowes, risk of loss or damage to a GSP item shall transfer to your buyer from Pitney Bowes and/or its third party parcel processing service providers when the GSP item leaves the Global Shipping Center.

  • Will content from my original listing be used if the item is liquidated?

    Yes.In the event eBay or Pitney Bowes elects to dispose of or liquidate a GSP item, you grant to eBay, Pitney Bowes and/or any third party designated by either eBay or Pitney Bowes (as eBay and Pitney Bowes may elect) a royalty-free, perpetual, irrevocable, non-exclusive, transferable license to any intellectual property rights in the text or images presented in the original listing related to the GSP item, which exists or ever existed, including, but not limited to, the right to reproduce, prepare derivative works base on or display, any copyrightable elements, for the limited purpose of disposal or liquidation of the GSP item. You acknowledge that eBay or Pitney Bowes’s election to dispose of or liquidate the GSP item and allow you to retain your buyer’s payment for the GSP item is sufficient consideration for the transfer of title to eBay and/or any third party designated by either eBay or Pitney Bowes (as eBay or Pitney Bowes may elect in their sole discretion) and the grant of the license.

  • What happens to the proceeds received from the liquidation of my item?

    eBay and/or Pitney Bowes (and any third party designated by eBay or Pitney Bowes) shall retain all proceeds (if any) received from the disposal or liquidation of the GSP item.



Program Rules

Expand all Collapse all
  • What are the program rules?

    You will comply with the following rules for any GSP items that you sell through the Program:

    • An item's sale price, excluding shipping and handling, must not be more than:
      Russia $114
      Dominican Republic, El Salvador $200
      Antigua and Barbuda, Aruba, Belize, Dominica, Grenada, Montserrat, Philippines, Saint Kitts and Nevis, Saint Lucia, Turks and Caicos Islands $500
      Chile, Costa Rica, Guatemala, Honduras, Trinidad and Tobago,Lucia, Turks and Caicos Islands $1000
      Taiwan $1539
      Colombia, Kuwait $2000
      All other countries $2500
    • Upon receipt of your buyer’s cleared payment, you will promptly ship the GSP items purchased by your buyer to the Global Shipping Center address provided to you, in each case in accordance with the terms and description that you promised to your buyer in your listing;
    • You will package all GSP items in a commercially reasonable manner and in accordance with weight and dimension limits specified
    • You will create a shipping label on eBay to have your tracking information uploaded automatically or, if you don’t use eBay label printing, you should upload tracking information to eBay to maximize the amount of tracking information available to your buyer;
    • You should include with each shipment of GSP items to the Global Shipping Center an order-specific packing slip;
    • You will accurately specify, where possible, each parcel’s weight and dimensions plus the item’s country of manufacture (if known) in your listing. In the event that eBay or Pitney Bowes conclude that any such information that you specify is inaccurate upon processing the parcel at the Global Shipping Center, you authorize eBay, Pitney Bowes and/or any third party designated by either eBay or Pitney Bowes to correct this information on your behalf for this and future parcels;
    • You will ship all GSP items contained in a single order to the Global Shipping Center in a single parcel;
    • You will not combine multiple orders (either belonging to the same buyer or different buyers) in a single parcel.
  • What is my role as the seller?

    Upon receipt of your buyer’s cleared payment, you are responsible for shipping the GSP item to a parcel processing facility located in the United States ('Global Shipping Center'), where Pitney Bowes will process the GSP item for international shipment. You are the U.S. Principal Party in Interest and are also responsible for providing accurate and complete information about the GSP item and must respond timely to any requests for information from eBay and/or Pitney Bowes. Such information is required for compliance with U.S. export and customs clearance requirements. The routed export transaction is subject to Export Administration Regulations ('EAR') and all parties to the transaction must comply with EAR to the extent each participates in the export of your item. You are liable for the accuracy of the information that you provide about the GSP item. The routed export transaction will effectively shift export liability from you to your buyer and your buyer’s forwarding agent.

  • Can items be sold to international buyers for commercial resale or business purposes?

    No. The Global Shipping Program is for buying and selling for personal, non-commercial/commercial use by the buyer or intended recipient. By selling GSP items, you agree not to sell any items through the Program for commercial resale or business purposes.

  • Is the sale binding on my international buyer?

    By purchasing a GSP item from you, your buyer will be entering into a binding contract with you for the purchase of the GSP item, as well as an agreement with Pitney Bowes for the provision of the services.

  • Can I be removed from the Program?

    In addition to other remedies, included those described elsewhere within the eBay policies, eBay may at any time, in its sole discretion, with or without notice to you, limit, prohibit, refuse, cancel, block, suspend and/or terminate your use of the Program and/or the services if you violate any of these Terms, the eBay policies, or any applicable laws.

  • Do I have to participate in the Program?

    No. The international priority shipping option provided to your buyer through the Global Shipping Program is entirely optional.

  • How long does it take to Opt-in or Opt-Out?

    These policies will apply to all of your eligible new listings and existing listings. It may take up to 48 hours to apply the Program to your existing eligible listings. Your opt-in may not apply to listings that you create using a mobile device. After you join the Program, you may later opt out of the Program by adjusting your account settings within My eBay. Your opt out may take up to 72 hours to process and will not apply to any of your existing listings that are restricted from revision, for example, because there are one or more pending bids or there is a pending best offer. If you opt out of the Program, you will not be able to take advantage of the Program in the event that you accept future User Agreement changes in the form of an electronic click-through. Instead, you will need to opt back into the Program through some other means—for example, by again adjusting your account settings within my eBay. You may also exclude individual listings from the Program by adjusting the shipping options within the international shipping section of your listings at the time that you create the listings.



Eligibility/Participation

Expand all Collapse all
  • Who is eligible to participate?

    Participation in the Program requires that you be an eBay seller. If you are not currently an eBay seller, your enrollment in the Program will be activated once you start selling. Once you start selling, there may be a processing delay between the date of your first listing as a seller and the activation of your enrollment in the Program. eBay may require that you meet minimum seller performance standards in order to participate in the Program. eBay may expand or limit participation or use of the Program at any time, in its discretion, with or without notice to you.

  • What items are eligible?

    Not all listings on ebay.com are eligible for the Program. Items that you offer for sale to buyers through the Program, and which appear to be eligible for the Program based on their listing description, will be so designated for buyers within the GSP item listing. eBay reserves the right at any time, in its sole discretion, with or without notice to you, to alter or amend the eligibility requirements for items under the Program, including, but not limited to, limits on the number, type, category, and/or value of items and/or transactions. You agree not to sell any ineligible items through the Program. Item eligibility requirements include, but are not limited to, the following:

    1. Item Location. Only items physically located in the United States and which you ship to the Global Shipping Center from a United States address are eligible for the Program. Any items that you send to the Global Shipping Center from an address outside of the United States shall be processed as undeliverable items, as described below.
    2. Item Listing Site. Only items that you list for sale on ebay.com are eligible for the Program. However, eBay may make your eligible ebay.com listings available to international buyers on ebay.com and on international eBay sites.
    3. Restricted Categories. Items listed in certain ebay.com categories are ineligible for the Program. You may find a list of restricted categories here.
    4. Prohibited Item Types. Several types of items are ineligible for the Program. You may find a list of prohibited item types here.
    5. Oversized Items. Parcels which exceed maximum weights and/or dimensions are ineligible for the Program. 'Parcel' means a box, bag, container, or other package containing one or more GSP items sold comprising all or part of a buyer order.
    6. Illegal and Hazardous Items. Items that are illegal or restricted for export from the United States, are illegal in or restricted from import to the country of importation and/or which fall within one or more of the United Nations hazard classes and/or as identified by the International Air Transport Association are ineligible for the Program.
    7. Items subject to Export Controls. Items that (A) relate to an Export Control Classification Number that is considered dual use, controlled, or otherwise restricted by the Export Administration Regulations Commerce Control List and require a license or (B) are subject to any US export control regulations, as determined by Pitney Bowes and/or its service providers in their exclusive discretion, are ineligible for the Program.
    8. Other Prohibited Items. Items that are otherwise prohibited on the eBay website properties are ineligible for the Program. You may review the eBay prohibited items policies here.
    9. Other. Items that eBay and/or Pitney Bowes determine, in their sole discretion, would not benefit from the Program or could create problems or liabilities for the Program. In the event that eBay determines, for whatever reason, that one or more of your listings is eligible for sale to certain countries or regions but is ineligible for sale to other countries or regions, you authorize eBay, in its discretion, to exclude the listing from being offered through the Program to buyers in the ineligible countries or regions in lieu of excluding the listing from the Program entirely or removing the listing from eBay generally.


Export Roles

Expand all Collapse all
  • What is a 'Routed Export Transaction'?

    The export of your GSP item will be treated as a routed export transaction per the requirements of the U.S. Export Administration Regulations (15 Code of Federal Regulations Part 730 et seq.) and the Foreign Trade Regulations (15 Code of Federal Regulations Part 30). In a routed export transaction, your buyer and its forwarding agent assume responsibility for the customs clearance and transportation of your GSP item to be exported from the United States. By purchasing your GSP item and consenting to the Global Shipping Program Buyer Terms and Conditions during checkout, your buyer is giving you formal notification that your buyer is assuming responsibility for the export shipment of your GSP item pursuant to a routed export transaction.



  • How do I track my package?

    When an item is purchased via the Global Shipping Program, you'll receive an email letting you know the item has shipped from the Global Shipping Center. The email will have a universal tracking number, beginning with 'UPAAA00000'. You can also find this tracking number in your My eBay and on the Order Details page for the item. With this number, you can track the package from the time the item ships from the Global Shipping Center to the time it reaches your buyer. Here's how to find this tracking number in My eBay:

    • Go to My eBay.
    • Click the "Purchase History" link on the left side of the page.
    • Locate the item, and then click the tracking number link under the item title.
    • From the Purchase History, click on 'more actions' to the right of the item's title.
    • Click on 'View order details' from the drop-down menu. Above the title, you will see the estimated delivery date and the status of the delivery (if there's a tracker number uploaded).
  • Will I be able to track the parcel during the international leg?

    You and your buyer will be able to track the international shipment of the order within My eBay as it travels from the United States to the delivery address.



  • The buyer files an eBay Money Back Guarantee. What do I do?

    Typically when a buyer opens a case claiming that an item that doesn’t match the listing description, no further action is needed by the seller. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative.

    However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund.

  • What if the item is returned on me?

    eBay or Pitney Bowes may elect to return to you (at any U.S. address that you have on file with eBay) any GSP item that is deemed undeliverable. eBay may also require a reversal of the PayPal payment that your buyer made to you consisting of the GSP item price and the amount (if any) charged by you to ship the item to the Global Shipping Center.

  • Are international returns supported through the Program?

    With a few exceptions, international returns are not supported through the Global Shipping Program at this time. eBay may choose not to display the returns policy field of your GSP listings to international buyers unless you set your returns policy to no returns or exchanges. If you wish to accept international returns, you should describe your international returns policy in your listing description. The returns policy that you specify in your listing description of a GSP item will apply to your buyer's purchase of the GSP item, unless your policy is inconsistent with local legal requirements in the country where your buyer is located. You are responsible for complying with all laws and regulations about returns that may be applicable to the sale of GSP items to international buyers.