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Setting up an automated third-party hosted Q&A
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In this article


If you receive a large volume of email from buyers asking questions about your listing, you might want to set up a self-service Q&A to automate the process of answering buyers' questions. By setting up an automated Q&A, your buyers can get their answers faster, and you can reduce the amount of email you receive. You can use either our automated Q&A to answer buyers' questions, or sign up for a certified third-party hosted Q&A application.

Using a hosted Q&A application

When you subscribe to an application, you enter your most commonly asked questions along with the appropriate answers. When buyers make inquiries via the Ask a question link on the listing page, they'll be directed to this Q&A to see the answers to their questions. If a buyer's question is not covered in your automated Q&A, they'll still have the option of emailing you.

Signing up and enabling a third-party Q&A application

To use a third-party application:
  1. Go to My eBay. You may be asked to sign in.

  2. Select the Applications tab.

  3. Click the Go to Apps Center link.

  4. Scroll down and select ezSupport for eBay.

  5. Click the Subscribe button to either subscribe or start a free 30-day trial.

  6. Use the token provided by the application to link your third-party Q&A to your eBay account.

After you sign up, you'll need to activate your application in My eBay.

To activate your application:
  1. In My eBay, place your pointer over the Account tab, and click the Site Preferences link.

  2. Scroll to the Manage communications with buyers section, and click the Show link.

  3. Click the Edit link next to Manage your questions and answers page.

  4. Select the Show Q&A check box, and then select the Use Q&A that you manage from a third-party site option.

Note: If you don't select the Show Q&A check box, you need to allow buyers to contact you via email.

You can also subscribe directly with these third-party Q&A applications:

HostedSupport

Parature

Disabling a third-party Q&A application

To disable an existing self-service Q&A:
  1. In My eBay, place your pointer over the Account tab, and click the Site Preferences link.

  2. Scroll to the General Preferences section, and click the Show link next to Third-party authorizations.

  3. Click the Revoke this authorization check box next to the name of the application.

  4. Click the Show link next to the Manage communications with buyers section, and then clear the Show Q&A check box.

  5. Unsubscribe from the application.

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