eBay is committed to providing tools and services that enable you to buy with confidence throughout the eBay Marketplace.

eBay's Trust & Safety programs are designed to teach people eBay 'trading sense' so that you can be successful and safe. These programs provide an easy way to know the reputation of your seller and safeguards in the unlikely event that something goes wrong.

Visit the the Security & Resolution Center to learn how you can trade safely on eBay.

Go down Learn More
Go down eBay Feedback
Go down Contact the Seller
Go down Buyer Protection Program
Go down Use PayPal
Go down Dispute Resolution
Go down Protect Your Account
Go down Unpaid Items
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eBay Feedback
Feedback is a member's reputation on eBay - and is the best way to know who you are dealing with on eBay. Through a feedback score and comments, you can see how other eBay buyers and sellers rated a member on previous transactions.

Finding your seller's Feedback score is easy - simply look at the number next to their User ID and click on that number to get more in-depth information including comments left by other members. Remember to always leave feedback for your seller after each transaction.

Contact the seller
If you have any questions about the item, email the seller BEFORE you bid. It's a great way to get to your know your seller and learn more about the item, shipping, and accepted methods of payment. You can contact your seller by clicking on the 'Ask seller a question' link on the item page.



Buyer Protection
You can trade confidently knowing that eBay has buyer protection programs in place. For nearly all items, eBay offers a Standard Purchase Protection Program which gives coverage of up to $200 (minus a $25 processing fee). You can get up to $1,000 protection with no processing fee when you pay with PayPal from a listing displaying the PayPal Buyer Protection message.
Use PayPal to pay for your items
PayPal, the safe and easy way to pay on eBay, is the eBay preferred online payment service that lets you pay by credit card or checking account for all your items. It's fast, easy, and secure. Learn More
Dispute Resolution
It is rare that something will go wrong with a transaction, but if it does contact the seller to try and work things out. If that doesn't correct the situation, consider using eBay's Item Not Received or Significantly Not as Described process to resolve the situation. Learn More

Protect Your Account from Spoof (fake) emails and Websites
Some eBay members have received deceptive emails claiming to come from eBay. Those who send these emails hope that recipients will reply or click on a link contained in the email and then provide personal and financial information. We refer to these emails as "Spoof Emails." We encourage you to be cautious when responding to any email request for personal information. If you are ever asked to provide personal or financial information to eBay, do not respond via email. Instead, go to My eBay to see if the email appears there. If it does not, the email is a fake and should be reported to spoof@ebay.com. Learn More

Unpaid Items
Remember, when you enter a bid or click Buy-It-Now, you are essentially entering into a contract with the seller, so make sure that you are serious about buying and paying for the item. If you are the winning bidder of an auction-style listing or click the Buy-It-Now button and then decide not to pay for the item, you will be tagged as a Non Paying Buyer. eBay takes this very seriously and will provide you with a warning the first two instances. The third time, you will lose your eBay privileges.


You can find more information about buying safely by visiting the Security & Resolution Center

Learn more at the eBay University Learning Center

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