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eBay’s response to COVID-19

COVID-19 is creating unprecedented challenges for eBay’s small business sellers across the country and around the world. We’re monitoring the situation closely and our eBay community - our buyers, sellers and employees - remains our top priority.

This page includes details about how eBay is supporting and protecting our community in this difficult time.
We will update this page as the situation evolves - please check back for new information.

Up & Running: How we are helping small businesses get online

On April 2, eBay launched Up & Running, a program specifically designed to help Main Street retailers to get online and selling. Small businesses who are new to eBay can learn more about the program here.

Price gouging, prohibited items: What we’re doing to protect our customers

We have taken significant measures to block or quickly remove items that make false health claims or offer products at inflated prices in violation of applicable laws. As of April 2, we have removed or blocked more than five million listings. Learn more about the measures we’re implementing across our marketplace.

If you see an item that violates our policies, please report it.

Specific items being blocked include:

  • Health care masks including N95/N100 and surgical masks
  • Hand Sanitizer/Gel
  • Disinfecting Wipes

We are also restricting the listing of the following items:

  • Toilet Paper
  • Diapers
  • Baby Formula
  • Baby Wipes
  • Tampons
  • Lysol disinfectant wipes
  • Clorox Bleach

Shipping: Where to get the latest updates

Despite the local measures being put in place to deal with COVID-19, most eBay transactions are occurring without impact. The eBay team is in contact with our shipping partners, and to date, USPS, UPS and FedEx are reporting that domestic deliveries are largely continuing as usual. For the latest updates and eBay’s advice, please visit our Covid-19 Community Hub.

Customer Service update: How to get the help you need

Despite temporary service changes brought on by the impact of Covid-19, eBay customer service remains open for business with thousands of colleagues working to serve our customers. While we work to restore live support, there are a number of alternative ways to get the help you need:

  • If you are a seller, our new Seller Help experience is your best starting point—whether you have questions about invoices or payment methods, or if you need to cancel or refund a transaction, nearly all your customer support requests can be addressed quickly and efficiently by starting here.
  • If you are a buyer, our online Help portal is an easy-to-use one-stop-shop for most questions and support needs.
  • Want more help? Email us. The team is working around the clock and will get back to you within 24 hours.

Thank you for your patience as we adjust how we support our customers and employees during this challenging period.

Sellers: How to get updates about running your business

eBay is powered by small and medium businesses and we know that these sellers are facing particular challenges at the moment. Find the latest updates from eBay—including details of seller support, protections and shipping updates—on our new COVID-19 Community Hub. The hub also provides sellers with a place to connect with eBay, share support, and ask and answer questions with fellow sellers.

Support relief efforts: How you can help

Buyers and sellers can support charities that are directly involved in dealing with the impact of the Covid-19 crisis:

  • Sell. Donate. Do Good: eBay sellers can choose to donate between 10% to 100% of a sale to organizations like Feeding America, Direct Relief and The Opportunity Fund. eBay will match these charitable donations dollar for dollar, up to $1million, from now until April 30th. Learn more.
  • Gifts That Give Back: US shoppers can buy a Gifts That Give Back (a direct charitable donation) from one of the charities helping with the relief efforts.
  • Give @ Checkout: Buyers paying via PayPal can donate between $1 and $25 during checkout, every time they buy. Each week we’ll feature a different charity working on relief efforts.

Stay safe. Stay informed.

The health and safety of our community is most important. Stay up to date and informed on ways to protect your health with sources such as the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and your local health department.

Thank you.

Like so many companies, we are doing everything in our power to help our community navigate these uncertain times. We ask that you are patient with us and each other, and treat everyone with kindness. While this situation is unprecedented, we are optimistic that all of us will ultimately emerge stronger and more resilient.