COVID-19 has created unprecedented challenges for eBay's small business sellers across the country and around the world. We continue to monitor the situation closely and our eBay community—our buyers, sellers and employees—remains our top priority.
This page includes details about how eBay is supporting and protecting our community in this difficult time.
We will update this page as the situation evolves—please check back for new information.
eBay is committed to helping our sellers succeed during this challenging time and beyond, through learning and development opportunities, virtual events, and more.
Small businesses who are new to eBay can learn more about the Up & Running program and its valuable offerings here.
We have taken significant measures to block or quickly remove listings and items that make false health claims or offer products at inflated prices in violation of applicable laws. Since the start of the pandemic, we have removed or blocked more than 50 million listings. Learn more about the measures we implemented across our marketplace.
If you see an item that violates our policies, please report it.
To prevent price gouging, during the COVID-19 crisis:
Only authorized sellers may list:
Only business sellers may list:
The eBay team is in contact with our shipping partners, and to date, USPS, UPS and FedEx are reporting that domestic deliveries are largely continuing as usual. For the latest updates and eBay's advice, please visit Community.
eBay customer service is here to support you. To get the help you need quickly and efficiently, we recommend you start with our online service options.
eBay is powered by small and medium businesses and we know that these sellers are facing particular challenges at the moment. Find the latest updates from eBay—including details of seller support, protections, and shipping updates—on Seller Center.
Buyers and sellers can support charities that are directly involved in dealing with the impact of the Covid-19 crisis:
When you purchase on eBay, you can donate between $1 and $25 during checkout to a charity of your choice.
You can also donate by purchasing a Gift That Gives Back (a direct charitable donation from one of our partner charities). These donations range in value, from $5 to $100, and benefit Feeding America, Direct Relief, The Opportunity Fund and more.
Anybody at home looking to declutter can clear out and make a difference. eBay sellers can choose to donate between 10-100% of their sales to a 501c3 organization providing relief.
The health and safety of our community is most important. Stay up to date and informed on ways to protect your health with sources such as the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and your local health department.
Like so many companies, we are doing everything in our power to help our community navigate these uncertain times. We ask that you are patient with us and each other, and treat everyone with kindness. While this situation is unprecedented, we are optimistic that all of us will ultimately emerge stronger and more resilient.