eBay is managing payments
Managed payments supports an enhanced buying and selling experience on eBay, providing sellers one place to sell and get paid, and buyers more ways to pay.
What is managed payments?
Managing payments is essential to enhancing the buying and selling experience on eBay. Sellers who have been identified as using eBay features and tools that are fully supported with managed payments will be notified to join in phases throughout this year. Please make sure you are signed up for emails from eBay. By the end of 2020, eBay will manage payments for most sellers.
As we continue to enable accounts for managed payments, eBay will work closely with sellers to ensure that the managed payments experience reflects their needs.
Benefits for sellers
Managed payments simplifies the buying and selling experience on eBay by delivering multiple enhancements, such as:
- Choice: Offer more payment options for buyers (credit, debit, and gift cards; Apple Pay; Google Pay; PayPal and PayPal Credit)
- Convenience: Access everything you need, all in one place: customized reports, a single source for fees, refunds, labels, simplified protections, tax documentation (Form 1099Ks), and payout scheduling options.
- Streamlined operations: Payouts directly into your bank account, unique order numbers for ease of reconciliation, returns processing, and the option to pay for shipping labels from pending payouts.
- Expanded reach: Easily ship internationally with the Global Shipping Program, which handles customs, taxes, and import/export fees for you.
- Reporting: Updated reports available for download and export from Seller Hub, and data to reconcile transaction records with your bank for up to seven years.
- API integration: Those who integrate using eBay APIs can update their integrations to view payout information.
- Exclusive support: Get dedicated, expert payments support during the sign-up process and whenever you need help.
Received a notification to register?
We are continuing to manage payments for more sellers. You can learn more before you enable eBay to manage your payments.
By the end of 2020, eBay will manage payments for most sellers. Check your email address on file, or My Messages on eBay for a notification from us to register and have eBay manage your payments. If you haven’t received a notification yet, express your interest.
Managed Payments Overview FAQs
- What does it mean when eBay manages payments?
When eBay manages payments, sellers can sell and get paid in one place, on eBay, and buyers have more ways to pay. They also enjoy a streamlined checkout experience. Seller payouts are consistently initiated to their bank account within 2 business days of an order confirmation, regardless of how a buyer paid.
Sellers can schedule their payout at a frequency they choose (daily as funds are available, or weekly). Instead of managing relationships with eBay and PayPal sellers can access everything they need on eBay: a single source for fees, customized reports, refunds, simplified protections, tax documentation, dedicated support, and payout scheduling options.
- Is there anything I need to do right now?
If you receive a notification, you will need to register by July 15, 2020. By registering now you will ensure that your business does not experience any disruptions after it is activated in late July 2020.
- Why did I not receive an email about Managed Payments?
If you don’t receive a notification right away, there is no other action required at this time. We are notifying sellers whose current use of features and reporting are fully supported with eBay managed payments. Most sellers will be enabled for managed payments in 2020, and all sellers will eventually be required to have eBay manage their payments in order to sell on the marketplace.
- Do my buyers or I have to sign up with a new payment provider?
No. When eBay manages your payments, the entire selling process is completed through the marketplace. There’s no need for third-party payment processors. You just need to add a bank account to receive your payouts.
- Can I sell any item when eBay manages my payments?
You may not be able to list certain items when eBay manages your payments. We are enhancing our roadmap, and most categories will be supported over time. See the managed payments restricted items policy.
- Are charity and donations listings supported?
Charity and donations will be supported when eBay manages your payments starting late July 2020.
- If I don’t register now, what happens?
Managed payments is the new way to do business on eBay. eBay will manage payments for most sellers in 2020, and all sellers will eventually be required to have eBay manage their payments in order to keep selling on eBay.
Registration allows you to get your business ready early for managed payments. You can register in a few simple steps, including verifying your business information and providing a bank account. This information will allow us to send your payouts and comply with Anti-Money Laundering (AML) and know-your-customer obligations, which helps keep eBay a trusted marketplace. You will be able to track your registration progress on the Payments tab in Seller Hub.
- What does it mean for my seller fees when eBay manages my payments?
All sellers will benefit from a consolidated billing structure and more visibility into sales and payouts. Information on fees and how they are calculated will be made available at the beginning of the registration process.
- What will my fees be?
Information on fees and how they are calculated will be made available at the beginning of the registration process. Once managed payments is activated for your account starting late July, you will pay only one final value fee, consisting of a category-based percentage of the total amount of the sale, plus a fixed fee per order, with no third-party payments processing fees.
Your final value fee will be automatically deducted from your sales proceeds, and the rest paid out to your bank account.
The variable portion of the final value fee is generally returned to you in the event of a refund or cancellation, and we retain only the per order fee. You will see fewer fees on your invoices, and with all your fees in one place, your reconciliation will be easier.
Most sellers can expect to see overall savings*.
- Will I still get a monthly invoice?
Yes, Insertion Fees, Feature Fees, Subscription Fees and other fees will continue to be invoiced on a monthly invoice.
- When and how will I receive my payouts?
When eBay manages payments, payouts are sent directly to your bank account, eliminating the need to transfer funds from PayPal. We consistently initiate payouts to seller bank accounts within 2 business days of an order confirmation, regardless of the buyer’s payment method. You can schedule weekly or daily payouts to your bank account, as funds are available.
- Do I have to open a bank account?
No, you do not need to open a separate bank account. Proceeds from eBay sales, regardless of the payment option used by the buyer, will be deposited directly to the bank account of your choice.
Current forms of payment FAQs
- What payment methods are supported when eBay manages payments?
eBay managed payments supports credit, debit, and gift cards, Apple Pay, Google Pay, PayPal, and PayPal Credit.
- Can buyers still use PayPal?
Yes, with eBay managing your payments, buyers can pay with credit, debit and gift cards, Apple Pay, Google Pay, PayPal, and PayPal Credit.
Buyer Experience FAQs
- What do my buyers experience?
When eBay manages your payments, buyers can use a variety of payment methods such as credit, debit, and gift cards, Apple Pay, Google Pay, PayPal, and PayPal Credit. They can also save and store their card information for future use. Their experience will be similar to that of other online retailers.
- Will I need to update my listings after signing up for managed payments?
No. When eBay manages your payments, all of your existing listings** and buyer feedback will be automatically updated and will reflect the different ways your buyers can pay.
- Is the Global Shipping Program currently supported in managed payments?
Yes. Easily ship internationally with our Global Shipping Program, which takes care of customers’ taxes, and import/export fees for you.
- How will I pay for my shipping labels when eBay manages my payments?
You may choose to pay for shipping labels by having the costs deducted from pending payouts, in addition to using a PayPal account.
Third-party Tools FAQs
- I use third-party tools to manage my business. Will these integrations still work under managed payments?
If you use third-party tools to manage your listing, inventory, and order management activities, to reconcile finances, or issuing refunds, there should be no change in how you use those tools when you enable managed payments. Please contact your individual third-party provider regarding questions specific to their service offerings.
- Can I use PayPal Working Capital (PPWC)?
We want to make sure that your transition to eBay managed payments is as smooth as possible. If you have an existing financial obligation related to a PayPal Working Capital loan, your eBay sales will not be available for automatic repayment of these obligations. There are options to make manual payments and even pay the loan in full anytime with no early repayment fee. Information about these are provided on the PayPal working capital website. You are responsible for understanding the terms of your financial agreements and should contact PayPal with specific questions.
Seller Protection FAQs
- Will I have seller protection?
Yes, as long as your account is in good standing with eBay, you are eligible for seller protection. Seller protection from eBay is designed to help you safeguard your online sales and prevent you from losing money due to chargebacks and eBay Money Back Guarantee claims. Learn more about the eBay Seller Protection Policy.
- How will claims, refunds, and returns work?
As a managed payments seller, you only need to work with eBay for support and service on claims, refunds, and returns. You’ll get comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay or via a third-party platform.
eBay will offer buyers the option to submit disputes and claims through the eBay Resolution Center for most situations. By centralizing resolutions, you’ll have greater visibility into claims and disputes, and be able to manage them more effectively. For the majority of claims, returns, and refunds, eBay will continue to follow existing policies, and refunds will be returned to the original payment method the buyer used at time of purchase.
Learn more about handling payments disputes and protections. If you are eligible or active on managed payments, you can find more information about claims, refunds, and returns after you log into the Help Hub.
*Savings based on annual total sales volumes, and comparisons of (a) prior eBay final value fees plus typical 3rd party payment provider fees, with (b) new eBay final value fees (with no 3rd party processing fees).
**Any listings that violate our policies will be automatically ended.