What is managed payments?

eBay managing payments is essential to enhance the buying and selling experience on eBay. Sellers who have been identified as using eBay features and tools that are fully compatible with managed payments will be required to join in phases throughout this year. By the end of 2020, eBay will manage payments for most sellers. We will share more details in the coming months, so make sure you are signed up for emails from eBay.

With eBay managing payments, sellers:

  • Sell and get paid in one place, on eBay
  • Streamline their operations by having payouts consistently initiated to their bank account in 2 business days of an order confirmation, regardless of how a buyer paid

When buyers purchase from a seller for whom eBay manages payments, they have more ways to pay and enjoy a more streamlined checkout experience. Read more about the buyer experience here.

As we make this transition, eBay will work closely with sellers to ensure that the managed payments experience reflects your needs. We’ll continue to share more details about this process and next steps for sellers as we move forward.

You can stay up-to-date here at the Seller Center, by searching eBay Help pages, or by asking questions through the Community.

Benefits for sellers

Managed payments will simplify the buying and selling experience on eBay. You’ll be able to manage your payments information and operations all in one place, and offer your buyers more ways to pay when they purchase your items. Benefits include:

  • Choice: Offer more payment options for buyers (credit, debit, and gift cards; Apple Pay; Google Pay; PayPal and PayPal Credit)
  • Convenience: Access everything you need, all in one place: customized reports, a single source for fees, refunds, labels, simplified protections, tax documentation (1099s), and payout scheduling options.
  • Streamlined operations: Payouts will be consistently initiated to your bank account (so you no longer need to transfer funds from PayPal) in 2 business days of an order confirmation, regardless of how a buyer paid – and with one place to resolve disputes, you can save time.
  • Expanded reach: Easily ship internationally with the Global Shipping Program, that takes care of customs, taxes, and import/export fees for you. This is currently being rolled out to select sellers for whom eBay manages payments, and should be supported for all sellers by Spring 2020.
  • Exclusive support: Get dedicated, expert payments support during the sign-up process and whenever you need help.

Payments processing fee comparison calculator

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eBay per listing payments fee*


Current payments processing fees

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*The per listing payments fee will be charged for each listing contained in an order. If an order contains more than one listing sold, the per listing payments fee will be charged more than once. If a single listing contains multiple items, or multiple quantities of the same item, the per listing payments fee will be charged once.

Received a notification to register?

You can learn more before you enable eBay to manage your payments.

Register Now

We are continuing to manage payments for more sellers. Check your email address on file, or My Messages on eBay for a notification from us to register and have eBay manage your payments.

By the end of 2020, eBay will manage payments for most sellers. If you haven’t received a notification yet, express your interest.

Managed Payments Overview FAQs

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  • What does it mean when eBay manages payments?

    With managed payments, eBay will manage the end-to-end payments experience on the platform. Sellers can sell and get paid in one place, on eBay, and buyers have more ways to pay and enjoy a more streamlined checkout experience. Sellers will have payouts consistently initiated to their bank account in 2 business days of an order confirmation, regardless of how a buyer paid, and they can schedule their payout at a frequency they choose (daily as funds are available, or weekly). Instead of having to manage a relationship with both eBay and PayPal when selling on eBay, sellers can streamline their operations and access everything they need, on eBay: a single source for fees, customized reports, refunds, simplified protections, tax documentation, dedicated support, and payout scheduling options. eBay will continue to start managing payments in more markets in the near future.

  • Is there anything I need to do right now?

    Please make sure you are signed up for emails from eBay. We will send you a notification to register at your email address on file and My Messages on eBay. If you have already received an email, please register here. You can also express your interest here.

    Sellers who have been identified as using eBay features and tools that are fully compatible with managed payments will be required to join in phases through this year. They will be able to have eBay manage their payments in a few simple steps by verifying their identity and business, agreeing to the Payments Terms of Use, and adding a bank account so they can get paid. Once enabled, buyer feedback and existing listings will be automatically updated, and will reflect the different ways buyers can pay. Sellers can immediately access all available features of the new payments experience.

    eBay will manage payments for most sellers in 2020, and all sellers will eventually be required to have eBay manage their payments in order to keep selling on eBay.

  • Do my buyers or I have to sign up with a new payment provider?

    No. With eBay managing your payments, you only need your eBay account to sell on eBay, and a bank account to receive your payouts. Since payouts are no longer sent to PayPal, there’s no need to transfer funds between accounts. Your buyers will have a more streamlined checkout experience on eBay, and be able to pay with more payment options.

  • If I receive a notification to register to have eBay manage my payments, what should I do?

    You can register here.

    You can complete registration in a few simple steps by verifying your identity and business, agreeing to the Payments Terms of Use, and adding a bank account so you can get paid. Once enabled, buyer feedback and existing listings will be automatically updated, and will reflect the different ways buyers can pay. Sellers can immediately access all available features of the new payments experience.

    Enabled sellers receive payouts to their specified bank account, so they don’t need to manually transfer funds. The overall experience enables sellers to streamline their operations by having everything they need (reports, fees, refunds, protections, tax documentation and payout scheduling options) to sell and get paid in one place on eBay. Sellers for whom eBay manages payments can contact a single company for support and service.

    eBay will manage payments for most sellers in 2020, and all sellers will eventually be required to have eBay manage their payments in order to keep selling on eBay. Sellers who have been identified as using eBay features and tools that are fully compatible with managed payments will be required to join in phases throughout this year.

  • I have multiple eBay accounts. Will I be able to register to have eBay manage my payments with an account other than the one on which I received my notification?

    The notification is only valid for the account associated with that email address. For other accounts, please contact us so that we may review the accounts for inclusion. eBay will manage payments for most sellers in 2020, and all sellers will eventually be required to have eBay manage their payments in order to keep selling on eBay.

  • I haven’t received a notification to have eBay manage my payments yet. How will this affect me?

    If you have not yet received a notification to have eBay manage your payments, you do not need to do anything at this point. We will send you a notification at your email address on file and in My Messages on your eBay account when you can register. Please make sure you are signed up for emails from eBay. eBay will manage payments for most sellers in 2020, and all sellers will eventually be required to have eBay manage their payments in order to keep selling on eBay.

  • What are my options if having eBay manage my payments isn’t right for my business now?

    Managed payments is the new way to do business on eBay. eBay will manage payments for most sellers in 2020, and all sellers will eventually be required to have eBay manage their payments in order to keep selling on eBay.

  • Can I sell all items when eBay manages my payments?

    With eBay managing payments, you may not be able to list certain items. See the managed payments restricted items policy.

  • What is currently not supported when eBay manages my payments?

    Charity and donations are not yet supported. We will automatically revise listings with charity or donations to remove this option. Support for cross-border trade, which would allow you to expose your listings to buyers shopping on other eBay sites around the world, is also not supported yet.

    Our Global Shipping Program, which takes care of customers, taxes, and import/export fees, is currently being rolled out to select sellers for whom eBay manages payments, and should be supported for all sellers by Spring 2020.



  • What does it mean for my seller fees when eBay manages my payments?

    Most sellers can expect to see savings compared to their current payments processing fees. All sellers will also benefit from a consolidated billing structure and with more visibility into sales and payouts. With eBay managing your payments, you will pay payments processing fees only to eBay, and not separately to another processor. This means you will no longer pay fees directly to PayPal.



  • When and how can I get my payouts?

    You will need to add a bank account to your eBay seller account and your funds will be deposited into that bank account. With payouts paid to your bank account, you no longer need to transfer funds from PayPal. We consistently initiate payouts to your bank account within 2 business days of an order confirmation, regardless of how the buyer paid. We aim to pay you as quickly as possible, but are dependent on the credit card brands (Visa, MasterCard, American Express, etc.) and banks for payout processing and timely funds settlement.

    You have the option to schedule weekly or daily payouts to your bank account, as funds are available. You can choose your payouts frequency in Payout Settings in the new Payments tab on Seller Hub.

    The Payouts section within the Payments tab provides an overview of the payouts you've received from us. You can see the total amount of each payout, when we sent it to you, the account we sent it to, and how many transactions were included.



Current forms of payment

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  • What forms of payments are available to buyers who would like to purchase from a seller for whom eBay manages payments?

    Buyers can currently safely and securely purchase with credit, debit, and gift cards; Apple Pay; Google Pay; and PayPal and PayPal Credit. Buyers can pay for their purchases on eBay, with the option to save and store their card information for future use.

    Sellers for whom eBay manages payments should not include text about payment methods in their item descriptions. All payment method preferences and references should be removed from listings. All payment options offered by eBay that are compatible with the buyer’s device or browser will automatically show up during checkout.



Buyer Experience

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  • What do my buyers experience?

    Buyers can pay with credit, debit, and gift cards; Apple Pay; Google Pay; and PayPal and PayPal Credit. They will have the option to save and store their card information for future use. Their experience will be similar to that of other online retailers. All payment options offered by eBay that are compatible with the buyer’s device or browser will automatically show up during checkout.





  • Will the Global Shipping Program be supported by the new managed payment experience?

    Yes. You will be able to easily ship internationally with our Global Shipping Program, which takes care of customers, taxes, and import/export fees for you, and is currently being rolled out to sellers for whom eBay manages payments. It is currently being rolled out to select sellers for whom eBay manages payments, and should be supported for all sellers by Spring 2020.

    Until it is supported on your account, you would ship internationally on your own. All non-US buyers can shop and pay on eBay.com as they do today. If they are buying from a seller for whom eBay manages payments, the non-US buyer can pay using credit or debit cards (Visa, Mastercard, American Express, etc.) and the seller would ship directly to them.

  • How can I pay for my shipping labels with this new model?

    For domestic orders, you can continue to pay for your shipping labels using your PayPal account, or deduct shipping label fees from your pending payout. This feature is currently being rolled out to sellers for whom eBay manages payments, and should be supported for all sellers by Spring 2020.



Third-party Tools

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  • I use third-party tools to manage my business. Will these integrations still work under managed payments?

    If you use third-party tools to manage your listing, inventory, and order management activities, reconciling finances, or issuing refunds, there should be no change in how you use those tools when you enable managed payments. Please contact your individual third-party provider regarding questions specific to their service offerings.

  • Can I use PayPal Working Capital (PPWC)?

    We want to make sure that your transition to eBay managed payments is as smooth as possible. If you have existing business loans, including PayPal Working Capital loans, you can still enable managed payments with eBay. Reach out to PayPal to discuss your options. Many additional options for working capital loans and business financing solutions are available to manage your existing business debt in a way that is compatible with eBay managed payments, including a loan through Square Capital. Click here for more details.



Seller Protection

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  • Will I have seller protection?

    Yes. As long as your eBay account is in good standing, you are eligible for seller protection. Seller protection from eBay is designed to help you safeguard your online sales and prevent you from losing money due to eBay Money Back Guarantee claims. Learn more about eBay Seller Protection Policy.

  • How will claims, refunds, and returns work?

    As a managed payments seller, you only need to work with eBay for support and service on claims, refunds, and returns. You’ll get comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay or via a third-party platform.

    eBay will offer buyers the option to submit disputes and claims through the eBay Resolution Center for most situations. By centralizing resolutions, you’ll have greater visibility into claims and disputes, and be able to manage them more effectively. For the majority of claims, returns, and refunds, eBay will continue to follow existing policies, and refunds will be returned to the original payment method the buyer used at time of purchase. Any refunds, chargebacks, or claim obligations for transactions before you enabled eBay to manage your payments should be handled through PayPal.

    Learn more about handling payments disputes and protections. If you are eligible or active on managed payments, you can find more information about claims, refunds, and returns after you log into the Help Hub.



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