2019 Spring Seller Update    See What’s New
Payment-experience

What is managed payments?

In today’s retail environment, shoppers expect to be able to use their preferred payment methods when they check out. We’re creating a modern marketplace by providing buyers with a full spectrum of payment options based on the countries they reside in, devices they shop from, and items they purchase. As we expand to more markets we’ll continue to add relevant forms of payment for our buyers. In addition, managed payments simplifies the selling experience. Because we manage the entire payments process, you’ll have more time to focus on streamlining and expanding your business.

Benefits for sellers

Managed payments will simplify the buying and selling experience on eBay. You’ll be able to manage your payments information and operations all in one place, and offer your buyers more ways to pay when they purchase your items. Benefits include:

  • One place to sell and get paid. Manage all your selling and payment needs from within your eBay account.
  • Simpler invoicing of your eBay fees. All your fees in one place on your eBay invoice.
  • Automatic payouts. Direct deposits to your bank account. No need to transfer funds between accounts.
  • More ways for buyers to pay. Accepted forms of payment include credit, debit, and gift cards, Apple Pay, Google Pay, PayPal, and PayPal Credit.
  • Be protected. Claim and chargeback seller protections provided by eBay, with one place to manage disputes.

Payments processing fee comparison calculator

New payments processing fees

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eBay payments processing rate

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eBay per listing payments fee*


Current payments processing fees

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Current payments processing rate

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Current transaction fee


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Average Selling Price

*The per listing payments fee will be charged for each listing contained in an order. If an order contains more than one listing sold, the per listing payments fee will be charged more than once. If a single listing contains multiple items, or multiple quantities of the same item, the per listing payments fee will be charged once.

Received an invite?

You can learn more before you sign up.

Register Now

If you haven’t received your invite yet, express your interest.

Timeline

The rollout of managed payments to all eBay sellers will be a multi-year journey and is currently available on a limited, invitation-only basis. By 2021, we expect to transition a majority of our sellers to managed payments.

As we make this transition, eBay will work closely with sellers to ensure that the managed payments experience reflects your needs. We’ll continue to share more details about this process and next steps for sellers as we move forward.

Stay up to date on managed payments here on the Seller Center, connect with your Community, or contact us for questions and feedback at (800) 456-3229.

Managed Payments Overview FAQs

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  • What does it mean to manage payments?

    It means that eBay will manage the end-to-end payments experience on the eBay platform. Buyers will be able to pay for their purchases on eBay, and sellers will be paid out directly to their bank accounts.

  • Why have you decided to manage payments?

    We believe managed payments will deliver a more seamless experience for both buyers and sellers, while offering a greater selection of payment options.

  • Is there anything I need to do right now?

    No. You do not need to take any action at this time. As soon as you are eligible for the new payments experience, you will receive an email invitation to participate at your email address on file and in My Messages on your eBay account. Make sure you are signed up for emails from eBay.

  • Do I or my buyers have to sign up with a new payment provider?

    No. With eBay managing payments, you’ll use your eBay account to sell, and you’ll need to provide a bank account into which your funds will be deposited. As an eBay seller, you’ll need to have a relationship only with eBay, rather than with both eBay and a payment provider. Your buyers will be able to choose how they’d like to pay, as they can at any other online retailer, and the payment processor will not be visible to them.

  • If I receive an invitation to register for managed payments, what should I do?

    A limited group of sellers is now participating in managed payments. They now receive payouts directly to their specified bank accounts, so they don’t need to manually transfer funds. The overall experience enables sellers to streamline their operations by managing all their selling and payment activities in one place on eBay, offer buyers more ways to pay, and have a single company to contact for support and service. If you are eligible or active on managed payments, you can find more information about managed payments after you log into the Help Hub.

  • I have multiple eBay accounts. Will I be able to register for managed payments with an account other than the one in which I received my email invitation?

    Although the managed payments invitation is only valid for the account associated with the email address at which you received your invitation, upon request, we will review other accounts on an individual basis.

  • I didn’t receive an invitation to register for managed payments. How will the rollout affect me?

    If you didn’t receive an invitation, we will contact you at your email address on file and in My Messages on your eBay account when you are eligible to register. Make sure you are signed up for emails from eBay. If you’re interested in participating in managed payments, express your interest here.

  • What are my options if managed payments isn’t right for my business now?

    In the future, we will manage payments for all sellers on our platform. As sellers transition to our new payments experience, they will benefit from further product improvements and innovations. We understand that every situation is unique, and we have developed a path for sellers to flag any issues or raise concerns with our Customer Support team to determine the best path forward for their business.



  • What does managed payments mean for my seller fees?

    At this time, participation in managed payments is limited to those sellers whose business we can support with our existing feature set. This is a multi-year journey, and over time we will continue to expand this experience to an increasing number of sellers.

    Hence, our pricing is specific to sellers who have been invited to participate in managed payments. Most sellers can expect to see savings compared to their current payments processing fees. All sellers will also benefit from a consolidated billing structure and with more visibility into sales and payouts. You will see a new line item for payments processing fees on your monthly eBay invoices alongside your standard eBay selling fees. You will pay payments processing fees only to eBay, and not separately to a processor.

    If you have received an invitation to participate in managed payments, you will receive more information about pricing before you opt in.



  • When and how can I get my payouts?

    To get paid, you’ll need to add a bank account to your eBay seller account. You’ll get paid directly to your bank account, regardless of which payment option the buyer selects. If you sell daily, you will receive regular payouts into your bank account. There’s no need to transfer funds between accounts. Depending on your bank, you can typically expect payouts to be sent to your bank account within 2-4 business days of an order confirmation. We aim to pay you as quickly as possible, but are dependent on the credit card brands (Visa, Mastercard, American Express, etc.) and banks for payout processing and timely funds settlement. We are also looking into ways for our sellers to have more options and faster access to their funds.



Current forms of payment

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Buyer Experience

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  • What do my buyers experience?

    Buyers can use credit cards, debit cards, gift cards, Apple Pay, Google Pay, PayPal, and PayPal Credit on eBay, with the option to store their payment information for future use. Their experience will be just like other online retailers and they should not see or experience eBay’s processor in checkout. If a seller is participating in managed payments, all payment options offered by eBay that are compatible with the buyer’s device or browser will automatically show up during checkout.





  • Will the Global Shipping Program be supported by the new managed payment experience?

    We currently do not support the Global Shipping Program for sellers who are participating in managed payments. However, all non-US buyers can shop and pay on eBay.com as they do today. If they are buying from a seller who has opted into managed payments, the non-US buyer can pay using credit or debit cards (Visa, Mastercard, American Express, etc.) and the seller would ship internationally on their own.

  • How can I pay for my shipping labels with this new model?

    Our current shipping label program will not change. You will still use PayPal to pay for USPS labels. Charges for FedEx label purchases will appear on your monthly invoices from eBay.



Third-party Tools

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Seller Protection

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  • Will we have seller protection?

    Yes. As long as your eBay account is in good standing, you are eligible for seller protection. Seller protection from eBay is designed to help you safeguard your online sales and prevent you from losing money due to eBay Money Back Guarantee claims. Learn more about eBay Seller Protection Policy.

  • How will claims, refunds, and returns work?

    As a managed payments seller, you only need to work with eBay for support and service on claims, refunds, and returns. You can give full or partial refunds by item or on the entire order, all on eBay.

    eBay will offer buyers the option to submit disputes and claims through the eBay Resolution Center for most situations. By centralizing resolutions, you’ll have greater visibility into claims and disputes, and be able to manage them more effectively. For the majority of claims, returns, and refunds, eBay will continue to follow existing policies, and refunds will be returned to the original payment method the buyer used at time of purchase.

    Learn more about handling payments disputes and protections. If you are eligible or active on managed payments, you can find more information about claims, refunds, and returns after you log into the Help Hub.



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