eBay is managing payments
Managed payments supports an enhanced buying and selling experience on eBay, providing sellers one place to sell and get paid, and buyers more ways to pay.
What is managed payments?
Managing payments enhances the buying and selling experience on eBay providing sellers with one place to sell and get paid and buyers more ways to pay. We’ve managed billions in payments for thousands of sellers since 2018. Sellers who have been identified as using eBay features and tools that are compatible with managed payments will continue to be notified to join in phases. Please make sure you are signed up for emails from eBay. As we move forward, we expect to manage payments for most sellers in 2020.
eBay will work closely with sellers to ensure that the managed payments experience reflects their needs as we continue to enable accounts for managed payments.
- Simpler to sell: Checkout is more flexible, with an easier experience for buyers
- Simpler to get paid: Payouts are automatic, sent directly to your checking account
- Simpler to manage: Operations run smoother, with simplified fees, integrated reporting and streamlined support
Benefits for sellers
- Choice: Buyers have more payment options (credit, debit, and gift cards; Apple Pay; Google Pay; PayPal and PayPal Credit). No separate PayPal account required - for buyers or sellers.
- Convenience: Access everything you need, all in one place: consolidated fees, customized reports, refunds and returns, labels, simplified protections and tax documentation (Form 1099Ks). If you use third-party tools, there are no changes to how you use them.
- Streamlined operations: Payouts directly into your bank account - you can choose to schedule these daily as funds are available, or weekly. Regardless of how the buyer pays, payouts are consistently initiated Monday through Friday within 2 business days of order confirmation. Get unique order numbers for ease of reconciliation, and the option to pay for shipping labels from pending payouts, or by still using a PayPal account.
- Expanded reach: Easily ship internationally with the Global Shipping Program, which handles customs, taxes, and import/export fees for you.
- Reporting: Updated reports available for download and export from Seller Hub. Examples of reports include monthly statements, payout, order and post-transactions reports, performance insights, and if applicable, annual 1099-K/tax reports.
- API integration: Those who integrate using eBay APIs can update their integrations to view payout information.
- Exclusive support: Get dedicated, expert payments support during the sign-up process and whenever you need help.
If you’ve received a notification to register for managed payments, you can register in a few simple steps:
- Verify your information
- Provide a checking account
- Don’t miss a beat and keep selling!
Once you register, nothing will change until eBay activates your account. We will notify you of your activation date in advance, and will be sharing more information about the change, how it will benefit your business, and how to take full advantage of our new, simpler approach to payments.
During the registration process you can choose to add any checking account - whether existing or new. Please ensure that the name, address, and business information (if applicable) on your checking account matches the name and information on your eBay account.
Most sellers will be activated by the end of 2020. Watch a brief video on registering here, or learn more on Help Hub. If you still have questions, you can request a call from one of our Payments team members there.
Need more information about streamlined returns?
eBay will automate the returns process for managed payments sellers to align the seller experience across the eBay platform, save sellers time, and deliver a streamlined returns experience for buyers by providing them immediate access to return labels and faster refunds. Learn more about this important change here.
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Now Available: Financing options by eBay Seller Capital powered by LendingPoint. Eligible sellers can get a fast, flexible and transparent funding experience with flexible repayment plans. Apply here.
Managed Payments Overview FAQs
- What does it mean when eBay manages payments?
When eBay manages payments, sellers can sell and get paid in one place, on eBay, and buyers have more ways to pay.
Seller payouts are consistently initiated to their bank account within 2 business days of an order confirmation, regardless of how a buyer paid. Sellers can schedule their payout at a frequency they choose (daily as funds are available, or weekly).
Instead of managing relationships with both eBay and PayPal, sellers can access everything they need on eBay: consolidated fees, customized reports, refunds and returns, labels, simplified protections and tax documentation (Form 1099Ks).
- Is there anything I need to do right now?
If you receive a notification, you will need to register by he communicated deadline. This will ensure your business does not experience any disruptions after the deadline has passed.
- What information has to match between my eBay registration and bank account registration?
If you have a Business account on eBay, you must ensure that you have a Business checking account with your bank. Your eBay registration also must match what is on file with your bank. Additionally, the first and last name for your eBay registration must also match the account owner information at your bank. If your checking account is under another name, such as your spouse’s, you will need to update your eBay profile.
- Why did I not receive an email about managed payments?
If you haven’t received a notification yet, there is no other action required at this time. We are notifying sellers whose current use of features and tools is compatible with managed payments. Most sellers will be enabled for managed payments in 2020, and all sellers will eventually be required to have eBay manage their payments in order to sell on the marketplace.
- Do my buyers or I have to sign up with a new payment provider?
No. When eBay manages your payments, the only relationship is with eBay, not with any third-party payment processors. This applies to both buyers and sellers. You just need to add a bank account to receive your payouts, and buyers would pay like they would on any other e-commerce marketplace.
- Will there be any restrictions on product categories?
When eBay manages your payments, any listings that violate our policies will be automatically ended. View the managed payments restricted items policy.
- Why does eBay restrict the types of items that can be listed?
When eBay manages the end-to-end payments experience, there are additional restrictions on which items can be sold. We are working to expand the types of items allowed by sellers in managed payments, and ensure we are compliant to support them in the future.
- Are charity and donations listings supported?
Charity and donations will be supported when eBay manages your payments starting late July 2020. Read more here.
- If I don’t register now, what happens?
Managed payments is the new way to do business on eBay. eBay will manage payments for most sellers in 2020, and all sellers will eventually be required to have eBay manage their payments in order to keep selling on eBay. If you receive a notification, we encourage you to register before the communicated deadline, to avoid any business interruption after the deadline has passed.
Registration allows you to get your business ready early for managed payments. You can register in a few simple steps, including verifying your business information and providing a bank account. You will be able to track your registration progress on the Payments tab in Seller Hub.
Privacy and Data Security FAQs
- How are you protecting my personal and business information?
We protect your personal data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access and unauthorized disclosure and alteration. To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centers and authorization controls for data access.
You can find further information on our data security procedures in our Security Center.
- My buyers are sensitive about sharing payment information. How will their payments information be kept secure?
Your buyer’s payment information is secure. eBay is currently performing its PCI level 1 compliance at the highest form of security in the payment card industry, and you are never provided access to customer payment data.
- What are you going to do with my information?
The information you provide will allow us to send your payouts and comply with Anti-Money Laundering (AML) and know-your-customer obligations, which helps keep eBay a trusted marketplace.
- What does it mean for my seller fees when eBay manages my payments?
All sellers will benefit from a consolidated billing structure and more visibility into sales and payouts. Information on fees and how they are calculated will be made available at the beginning of the registration process.
- What will my fees be?
Information on fees and how they are calculated will be made available at the beginning of the registration process. Once eBay starts managing your payments, you will pay only one final value fee, consisting of a category-based percentage of the total amount of the sale, plus a fixed fee per order, with no third-party payments processing fees.
Your final value fee will be automatically deducted from your sales proceeds, and the rest paid out to your bank account. The variable portion of the final value fee is generally returned to you in the event of a refund or cancellation, and we retain only the per order fee. You can cover the costs of refunds from your bank account or credit card when your pending payout is not sufficient to cover the refund amount.
You will see fewer fees on your invoices, and with all your fees in one place, your reconciliation will be easier. Most sellers can expect to see overall savings.* Learn more on our fees page here, and watch our short video here.
- Will I still get a monthly invoice?
The majority of fees will be automatically deducted from your sales proceeds. At this time insertion fees, feature fees, subscription fees and other fees will continue to be invoiced monthly. For the fees that you are invoiced for, you can choose to pay in the same manner you do today which includes paying by bank account, credit or debit cards, or PayPal.
- When and how will I receive my payouts?
When eBay manages payments, payouts are sent directly to your bank account, eliminating the need to transfer funds from PayPal. We consistently initiate payouts to seller bank accounts Monday through Friday, within 2 business days of an order confirmation, regardless of the buyer’s payment method. You can schedule weekly or daily payouts to your bank account, as funds are available. Watch a short video on payouts here.
- Do I need a bank account to receive payouts?
Yes, payouts are sent directly to your bank account when eBay manages payments. During the registration process you can choose to add any checking account - whether existing or new.
- Does managed payments support direct deposit accounts?
No, sellers enabled for managed payments can only link a checking account to receive their payouts. Direct deposit accounts are not compatible with managed payments at this time. Please ensure to provide only a checking account, where the name, address, and business information (if applicable) on the bank account matches the name and information provided to eBay.
Buyer Experience FAQs
- What do my buyers experience?
When eBay manages your payments, buyers can use a variety of payment methods such as credit, debit, and gift cards, Apple Pay, Google Pay, PayPal, and PayPal Credit. They can also save and store their card information for future use. Their experience will be similar to that of other online retailers.
- Will I need to update my listings after signing up for managed payments?
No. When eBay manages your payments, all of your existing listings** and buyer feedback will be automatically updated and will reflect the different ways your buyers can pay.
- Is the Global Shipping Program currently supported in managed payments?
Yes. Easily ship internationally with our Global Shipping Program, which takes care of customers’ taxes, and import/export fees for you.
- How will I pay for my shipping labels when eBay manages my payments?
You may choose to pay for shipping labels by having the costs deducted from pending payouts, in addition to using a PayPal account.
- How will I know what our monthly and annual shipping expenses are?
Sellers can view shipping costs for each transaction through the reporting functionality. The costs are also noted in the downloadable CSV and PDF files.
Third-party Tools FAQs
- I use third-party tools to manage my business. Will these integrations still work under managed payments?
If you use third-party tools to manage your listing, inventory, and order management activities, to reconcile finances, or issuing refunds, there should be no change in how you use those tools when you enable managed payments. Please contact your individual third-party provider regarding questions specific to their service offerings.
- What bookkeeping software is supported by managed payments?
If you use GoDaddy for bookkeeping, you can sync your managed payments reports with GoDaddy bookkeeping services.
If you use QuickBooks Online, Xero, or Sage Business Accounting, you can sync your reports via OneSaas, an integration platform. Sign up for OneSaas now and you’ll receive a lifetime 20% off exclusive eBay discount on any OneSaas subscription package, with a free 7-day trial.
- Can I use PayPal Working Capital (PPWC)?
We want to ensure your transition to managed payments is as smooth as possible. Once your account is enabled for eBay managed payments, you may need to take additional steps to repay your PayPal Working Capital loan.
When eBay manages payments, your sales activity is no longer visible to PayPal. If you’re a PayPal Working Capital customer, that means that even when PayPal is included as a checkout option, PayPal will no longer be able to see your sales or be able to deduct automatic loan repayments from your eBay sales.
PayPal has a number of free and easy solutions to help you manage your PayPal Working Capital loan repayment and can also provide information about other financing options. To ensure your obligations are fulfilled, please visit PayPal Working Capital to understand the actions you need to take.
Seller Protection & Buyer Requests FAQs
- Will I have seller protection?
Yes, as long as your account is in good standing with eBay, you are eligible for seller protection. Seller protection from eBay is designed to help you safeguard your online sales and prevent you from losing money due to chargebacks and eBay Money Back Guarantee claims. Learn more about the eBay Seller Protection Policy.
- How will claims, refunds, and returns work?
As a managed payments seller, you only need to work with eBay for support and service on claims, refunds, and returns. You’ll have the ability to make comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay or via a third-party platform.
eBay will offer buyers the option to submit disputes and claims through the eBay Resolution Center for most situations. Buyers can request refunds by canceling an order, making a return or using the eBay Money Back guarantee claim. They may also choose to directly file claims or disputes with the financial institution.
You will have access to all refund requests via eBay resolution center. By centralizing resolutions, you’ll have greater visibility into claims and disputes, and be able to manage them more effectively. For the majority of claims, returns, and refunds, eBay will continue to follow existing policies, and refunds will be returned to the original payment method the buyer used at time of purchase.
For your convenience, the costs of refunds, eBay Money Back Guarantee claims and payment disputes will be deducted from your pending payouts. If these are not sufficient, we will use your linked bank account, followed by credit card, to cover the balance of any owed amounts. Learn more about handling payments disputes and protections here. If you are eligible or active on managed payments, you can find more information about claims, refunds, and returns after you log into the Help Hub.
If a seller does not have enough funds in their Available for payout, or Pending Funds to cover the full amount of a refund, we will charge the seller’s payout bank account or automatic payment method, depending on preference, to cover the remaining amount.
- What are payment disputes?
Buyers may ask their financial institution to open a payment dispute or chargeback request if they believe there is an issue with their order. eBay will provide access to these externally filed requests via eBay Resolution center. Learn how to handle payment disputes & qualify for seller protection here.
- How are PayPal Buyer Protection disputes handled on eBay?
A payment dispute is created on eBay when a buyer initiates a PayPal Buyer Protection dispute or when a buyer initiates a chargeback or other type of dispute with their financial institution. Between eBay and PayPal, buyers cannot use more than one resolution method to get a refund. If a buyer files a payment dispute with PayPal, any eBay Money Back Guarantee (eMBG) claims, open order cancellations, or return requests for the same transaction are immediately closed. If it is with a financial institution, the final outcome of the payment dispute is decided by the financial institution. Sellers may qualify for protections if they follow the guidelines provided in the Handling payment disputes as a managed payments seller help page.
*Savings based on annual total sales volumes, and comparisons of (a) prior eBay final value fees plus typical 3rd party payment provider fees, with (b) new eBay final value fees (with no 3rd party processing fees).
**Any listings that violate our policies will be automatically ended.