Certified refurbished program

Qualify to use “certified refurbished” in your item listings.

What is “certified refurbished?”

Our certified refurbished program allows pre-qualified eBay sellers to use “certified refurbished” in their listings, including subtitles, product descriptions, and titles. To qualify for the certified refurbished program, sellers must meet a strict set of requirements, including proof that refurbished inventory was purchased directly from the manufacturer or authorized seller. eBay will review your inventory and account to ensure they meet the program requirements.

Certified refurbished item listings must meet all of these requirements:

  • Professionally refurbished to a high standard, with few or no visible blemishes;
  • Sold by or sourced directly from the manufacturer, with proof of purchase or authorization;
  • Include manufacturer warranty, free shipping, and 30-day free returns, and;
  • Shipped in new packaging (similar to new packaging or brown box) with original or new accessories

Benefits

  • Minimize “item not as described” returns
  • Improve the visibility of items eligible for the certified refurbished condition

How it works

On eBay, a certified refurbished item is in pristine, like-new condition and has been professionally inspected, cleaned, and refurbished to original specifications by the manufacturer or a manufacturer-approved vendor. The item is expected to be in new packaging with original or new accessories, offer a manufacturer-backed warranty and include free returns and free shipping.

To qualify sellers must meet all of the requirements below:

  • You are the manufacturer, or
  • You are a manufacturer-approved vendor, in which case you will need to provide evidence that you are authorized to resell the manufacturer’s products
  • Your inventory meets certified refurbished condition requirements
  • You are in good standing, have average or better service level metrics, and follow all eBay policies

The following categories are eligible to be listed with the certified refurbished condition:

  • Laptops
  • Portable Audio
  • Power Tools
  • Small Kitchen Appliances
  • Vacuums

Certified refurbished listings that do not meet our condition requirements will be blocked from renewing unless the item condition is changed to seller refurbished. In addition, through October 9, 2020, listings created as manufacturer refurbished will automatically display as seller refurbished to buyers.

A seller refurbished item has been restored to working order by the eBay seller or a third party. This means the item was inspected, cleaned, and repaired to full working order and is in excellent condition. This item may or may not be in original packaging. Learn more.

Apply for the program

If you meet the program criteria and wish to participate, please complete the following form to express your interest. You will be contacted within two weeks.



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