What makes an item eBay Refurbished?

All products in the eBay Refurbished program follow a strict set of item and seller standards. Certified Refurbished is the top tier of our conditions and includes a two-year warranty serviced by Allstate. ​Excellent, Very Good and Good item conditions offer a spectrum of value and include a one-year warranty serviced by Allstate.

What is the difference between eBay Refurbished and Used?

eBay Refurbished items are from quality-vetted sellers who adhere to our strict grading and service criteria. Used items may have some signs of cosmetic wear, but it is fully operational and functions as intended. This item may be a floor model or store return that was used. To review the full Item Condition definitions click here.

What if I’m not happy with my eBay Refurbished purchase?

You have 30 days to return an eBay Refurbished item. To learn more about eBay’s hassle-free returns, click here. eBay Refurbished items are also backed by eBay’s Money Back Guarantee. Click here to learn more.

Do I need to register my Allstate-backed warranty provided by eBay?

Your warranty is automatically registered with Allstate at the time of purchase. The warranty is included with the purchase of an eBay Refurbished item and you will receive a separate email with details of your warranty.

What if I didn’t receive a confirmation email from eBay with my warranty details?

The eBay Refurbished badge can act as proof of warranty when paired with a receipt. If you need to file a claim, contact Allstate directly and be prepared with the following: item receipt, including order number, order confirmation email showing the eBay Refurbished badge, and a link to the original listing.

Do I need to purchase an eBay Refurbished warranty?

It is not possible to purchase this warranty as it is included at no extra cost with the purchase of an eBay Refurbished item. To get an eBay Refurbished warranty you must purchase an eligible eBay Refurbished item.

How long does the eBay Refurbished warranty coverage last?

For Certified Refurbished items, the warranty coverage will last two years from the date of purchase. For Excellent, Very Good, and Good refurbished items, the warranty coverage will last one year from the date of purchase. Allstate will service all warranty claims on behalf of the eBay seller.

What personal data is being shared with Allstate?

In order to create a seamless warranty experience, some personal data, including your name, address & email, is shared with Allstate. This is done so that Allstate can register your warranty coverage on your behalf starting on the date of purchase.

What is not covered by the eBay Refurbished warranty?

• Products not purchased in the United States
• Products purchased for commercial use
• Any defects or damages caused by accessories, replacement parts, or repair service other than those that have been authorized by Warrantor
• Accidental and intentional damage
• Normal wear and tear, corrosion, rust, stain, age, or products damaged due to any improper or discouraged use, mishandling, negligence, excessive wear and tear
• Products where the product number model or serial number has been removed, replaced, altered, or rendered illegible
• Products that have been damaged as a result of having been altered, modified and repaired in any way not expressly authorized in the instruction manual provided by Warrantor
• Cosmetic damage
• Products that have been damaged directly or indirectly from the use of a third-party product
• Products damaged as a result of acts of nature
• Products damaged as a result of connection to irregular current or voltage sources, or use on electric, current, or voltage other than that marked on the product, or any instruction book
• Products without a valid proof of purchase

How do I file an eBay Refurbished warranty claim?

You can file a claim 24/7 by accessing the "My Warranties" section of the Allstate website, here. You can also view and manage your plan here. Should you need to file a claim within the coverage period, sign in using your email address associated with your eBay account and your order details should be available.

What if I have more questions about the eBay Refurbished warranty?

Please click here to read the full Terms & Conditions of the Warranty Contract, or contact SquareTrade, an Allstate Company, at SquareTrade.com. There are agents available 24/7 and an agent is always happy to assist you.