eBay has partnered with Allstate to include a powerful two-year warranty with every Certified Refurbished product. So you’re covered in the event your item breaks or malfunctions.
Our warranty provides extensive coverage and support you can trust to help make things right.
|See the protections we offer, based on product categories.|
|All products||Mechanical and electrical failures, power surges, won’t power on|
|Laptops||Screen failure, battery/charger failure, Wi-Fi failure, hard drive/USB port failure|
|Vacuums and small appliances||Product breakdowns during normal use, component failure|
|Portable audio and power tools||Speaker/sound failure, remote failure|
Questions? Contact Allstate Protection Plans for help.
File a claim at Allstate Protection Plans anytime, 24/7. Have your receipt and covered item with you.
Many claims are approved instantly. In other cases, a specialist will guide you through the next steps.
We’ll repair your item. If we can’t repair it, we’ll send you a replacement or reimburse you for one.
Discover the rigorous process our like-new products go through before arriving at your door.
Products in the Certified Refurbished program follow a strict set of seller standards and come with a two-year Allstate warranty.
Certified Refurbished items are in a pristine, like-new condition and are inspected, cleaned and refurbished by the manufacturer or a manufacturer-approved vendor. Seller Refurbished items are inspected, cleaned, and repaired to full working order by an eBay seller or third party. To review the full definition of Certified Refurbished and Seller Refurbished, click here.
The manufacturer or a manufacturer-approved vendor inspects, cleans, and refurbishes Certified Refurbished items.
Yes. The manufacturer or a manufacturer-approved vendor thoroughly cleans the item to ensure it is in a pristine, like-new condition.
Yes. Items include new packaging with original or new accessories and manuals.
Yes. Buying refurbished can help reduce carbon emissions and eliminate unnecessary waste by keeping products in circulation for many more years to come.
Certified Refurbished items are backed by eBay’s Money Back Guarantee. Click here to learn more.
You have 30 days to return a Certified Refurbished item. To learn more about eBay’s hassle-free returns, click here.
All eligible eBay Certified Refurbished items come with a two-year warranty, starting on the date of purchase. The warranty is included with the purchase of the item.
Don’t fret! The Certified Refurbished badge will act as proof of warranty when paired with a receipt. If you need to file a claim, contact Allstate directly and be prepared with the following: item receipt including order number, order confirmation email showing the Certified Refurbished badge and a link to the original listing.
It is not possible to purchase this product as it is included at no extra cost with the purchase of the item. To get a Certified Refurbished warranty you must purchase an eligible Certified Refurbished item.
The warranty coverage will last two years from the date of purchase. SquareTrade, an Allstate company, will service all warranty claims on behalf of the eBay seller.
Your coverage begins on the date you purchased your Certified Refurbished item.
When you purchase your Certified Refurbished item, eBay will send information about you and your order to Allstate, the warranty provider. The information shared with Allstate will include information such as your first name, last name, and email address, in addition to details about your order such as the item purchased, the purchase price, and the purchase date. Allstate will use this information to initiate your warranty coverage without any further action from you.
You can file a claim 24/7 at squaretrade.com/service. You can also view and manage your plan.
Please click here to read the full Terms & Conditions of the Warranty Contract, or contact SquareTrade, an Allstate Company, at SquareTrade.com. There are agents available 24/7 and an agent is always happy to assist you.