2018 Fall Seller Update    See What’s New

Before you list

1

Find your best shipping rate

eBay has discounted rates with top shipping providers. No matter which you choose, you can pass on the savings to your buyers.

2

Choose flat-cost or calculated shipping

It's up to you what you charge to ship. If you're new to exports, we recommend calculated shipping, which eliminates the guesswork!

3

Turn on international shipping

Expand your buyer base with just the click of a button. Simply select Sell to international buyers as you list.

4

Specify where you'll ship

You can exclude regions or countries you don't want to ship to. Set this in your Shipping preferences or for each listing.

5

Offer returns and refunds

Return rates for international purchases average only 1%, but give buyers confidence with a good, clear return policy.

6

Communicate duties and fees

When you ship internationally, make sure buyers know they're responsible for import costs like duties and taxes.

After the sale

1

Use eBay labels

Get discounted postage and manage all your shipping needs‒including scheduling pickup‒without ever leaving your office.

2

Customs forms

You'll need to fill out a customs form provided by your shipping carrier. eBay labels makes this easier than ever.

3

Add insurance with Shipcover

Cover yourself when you ship internationally. Purchase insurance with Shipcover at a great rate as you print your eBay label.

4

Tracking number

Add a tracking number to your shipment so you and your buyer can follow its journey. eBay labels adds tracking automatically.

international shipping

Enabling international shipping

To get started with do-it-yourself international shipping, follow the steps below to set up international shipping for your items.

  1. As you list, find the International Shipping section within the listing flow.
  2. Identify the international shipping services you would like to offer for specific regions or countries. You can add up to 5 different international shipping options.

If you are enrolled in eBay's Global Shipping Program, you must take additional steps:

  1. Go to Site Preferences in My eBay.
  2. Beside Shipping Preferences, select Show.
  3. Select Edit beside Offer the Global Shipping Program.
  4. Tick the checkbox for Allow me to customize international shipping by country, and then Submit.

If you use Business Policies to list your items:

  1. In the Shipping Details section of your listing, click to edit your shipping policy.
  2. Review the International Shipping section and select the shipping services you'd like to use for specific regions or countries.

After you complete these steps, your item will be accessible to buyers around the world!

Active and passive international selling

Active selling

Selling directly on eBay's international sites

If you are ready to expand your business and gain even more international exposure, active international selling is a great option. Active refers to when you offer your items in specific global markets by listing directly on a local site, such as ebay.co.uk (United Kingdom), ebay.fr (France), etc.

Why try active international selling?

  • Gain greater in-market visibility on each site you list
  • Expand your access to customers
  • Enjoy fewer competitors in global market
  • Include your inventory in local selling campaigns

You can sign in and sell using your ebay.com username and password on eBay's local sites in:

Important tips for active listing and selling:

  • Calculate your shipping: Determine your international shipping method and costs before you list and factor it into what you charge for shipping.
  • Translate your listing: Convert your listing into the local language so that customers can easily find and learn about your item.
  • Convert your price: Listings are in local currency, so make sure that you list the correct price and include any exchange fees.
  • Set your return policy: While returns occur on less than 1% of international sales, they can be costly. Be sure to clearly list your return policy.
Passive selling

Reaching international buyers with listings on eBay.com

When you make your listings eligible to international buyers on ebay.com, you are "passive listing". This means eBay is making your item available to international buyers without any additional action by you.

Why try passive international selling?

  • Access millions more customers: eBay's business is global with 170M buyers in 190 countries. Expanding your reach through international selling could have a big impact on your sales.
  • Diversify your business: Selling internationally reduces your dependence on your local market and allows you to take advantage of growth rates in different markets.
  • Enjoy easier listing and inventory management than Active: Passive international selling allows you to expand your reach by offering shipping to international markets. This type of international selling is less effort than active, which requires listing translation, price conversion, and more.

Next-step tips

Use returns automation

Save time by automating parts of the returns process or expediting refunds and exchanges.

Learn the restrictions

Part of selling internationally is knowing the rules of what can‒and can't‒ship where.

Learn the threshold

The de minimis threshold is the price below which an item is exempt from import duties and taxes, and each country's is different!

Use AfterShip tracking

For the best international tracking, the experts use AfterShip.

Seller protection

We understand the challenges of international sales and shipping. That's why eBay removes negative feedback caused by delivery delays in emerging markets and keeps them from counting against you.

  • As a seller, what duties and taxes should I expect to pay when I ship a package overseas?

    Once a package you've shipped arrives in its destination country, local customs officials will assess the duties and taxes due, which are reported to your buyer. The buyer is responsible for paying duties and taxes due.

  • What happens if a buyer doesn't respond to requests to collect duties and taxes? How can I protect myself?

    If the buyer doesn't respond or refuse to pay, the carrier will contact you (the seller), and attempt to collect the duties and taxes assessed by the destination country's customs department. If both you and the buyer are unreachable, the package will be returned to you at your expense and a return charge will appear on your eBay invoice following the month the return was billed. To avoid this charge, you must clearly state in your return policy that if a buyer refuses to pay duties and taxes on an international order, the cost of return shipping with be deducted from the buyer's refund.

  • What should I do to handle duties and tax disputes with a buyer?

    If a buyer opens a case against you, you can present evidence from your carrier that the parcel is awaiting pick up from the buyer and they need to pay duties and taxes. As duties and taxes are levied by customs in the destination country, neither eBay nor the carrier can support a dispute with the buyer and the government. For additional questions specific to your shipment, please call the carrier and ask for support with billing/duties and taxes.



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