eBay Guaranteed Delivery will be available to more sellers, and a more intuitive experience for printing and purchasing labels on eBay.
What you need to know
- eBay Guaranteed Delivery will be available to more sellers.
- Streamlined and simplified eBay label purchasing and printing, shipping service and pricing comparisons, and more.
eBay Guaranteed Delivery
With eBay Guaranteed Delivery, sellers increase their items' visibility and buyers get their purchases in 3 days or less, guaranteed. With the handling time guarantee, sellers guarantee same-day or 1-day handling, and eBay calculates and guarantees the delivery date to the buyer within the shopping experience. Items backed by eBay Guaranteed Delivery benefit from greater exposure on eBay because buyers can filter for them in their searches.
Starting in March 2018, eBay Guaranteed Delivery's handling time guarantee will be available to more sellers. We will reduce the average number of transactions required for eligibility to 100 transactions within the previous 12 months. You will need to maintain a late shipment rate of 3% or lower to qualify. Check the on-time shipping metric in your Seller Dashboard to see if you meet the requirement. Qualified eBay sellers will be notified of their eligibility via email.
Through June 30, eBay will cover any late deliveries to buyers if they raise a case. This means eBay will provide the buyer the choice of "make it right" options per the program terms and conditions. After June 30, eBay will continue to cover late deliveries as long as you meet your handling time commitment.
To give you more flexibility to use the labels platform of your choice, we are also removing one of the existing requirements. Starting March 2018, you will no longer be required to use eBay shipping labels to participate in the eBay Guaranteed Delivery handling time option. However, you will be required to upload on-time validated tracking for at least 95% of your transactions to remain in the program.
Starting in March 2018, the Guaranteed Delivery bulk editing tool will be available in Seller Hub. You can use the tool to determine which listings are not yet eligible for eBay Guaranteed Delivery and make changes to your listings.
eBay Guaranteed Delivery FAQs
Why is eBay Guaranteed Delivery important?
eBay Guaranteed Delivery promises buyers delivery dates they can count on. It also improves visibility for sellers' items because buyers can filter results to see only the items that are guaranteed to arrive in 3 days or less. On-time, fast delivery is an important factor for buyers in today's ecommerce marketplace.
If I opt in, do I have to guarantee all my listings?
No. You have the flexibility to guarantee only the items you wish to guarantee.
After I opt into the eBay Guaranteed Delivery handling time option, what will I need to do to activate my listings?
After you opt in, you'll need to make sure your listings meet the following requirements to be activated into eBay Guaranteed Delivery:
- Offer same-day or one-day handling time
- Accept returns
- Require immediate payment
- State eligible carrier services in listings
- Add a postal code to listing location
- Items are not listed in a restricted category
After opting in, use the Guaranteed Delivery bulk editing tool to see which of your listings do not yet meet these requirements.
What happens if an eBay Guaranteed Delivery item arrives late?
Sellers who opt into the handling time option are required to guarantee same-day or 1-day handling time, and eBay determines and guarantees the delivery date to the buyer. If an item arrives late even though the seller met their handling time, eBay will refund the buyer's shipping cost or pay for their return label. If the buyer wants to keep the item and shipping was free, eBay will provide a coupon that can be used toward a future eBay purchase.
If a seller misses their handling time and the item arrives late, the seller is responsible for providing to the buyer a shipping refund or free return label, whichever the buyer chooses.
In all scenarios, eBay will handle customer service with the buyer.
Read more eBay Guaranteed Delivery FAQs here.
Coming soon—the new eBay labels experience
This summer, purchasing and printing labels on eBay will become even easier and more intuitive. We're updating the eBay shipping labels experience by adding powerful new features that will help you make informed shipping choices quickly and easily. New features will include estimated delivery dates based on shipping service and easy shipping service and pricing comparisons. We will continue to provide you with substantial discounts on shipping services and automatically update tracking for your buyer.
The transition from the current eBay labels experience to the new experience will be seamless, and you can continue to use your preferred shipping services without interruption.
The new eBay labels experience offers powerful features with an intuitive interface.
Learn more about the new eBay labels experience.
New eBay labels experience FAQs
Why is eBay making this change?
The new eBay labels experience will provide you with an easier and more intuitive way to purchase and print labels on eBay, and allow us to continue to expand and evolve our shipping tools.
When will I be able to access the new eBay labels experience?
We have already provided access to a small number of sellers and anticipate that all sellers will be able to use the new eBay labels experience by fall 2018.
Why can't I use the new eBay labels experience now?
We will expand the new eBay labels experience to more sellers as soon as possible. Currently, we're only providing access to sellers when the features that they need are available. For example, sellers who use bulk shipping will not be able to use the new eBay labels experience until the bulk shipping feature is available.
Can I choose not to participate in the new eBay labels experience?
Sellers who prefer to use the old labels experience will be able to continue using it. You can choose that option by clicking on "Go back to classic label printing" in the upper-right hand corner of the new experience (below). This option will be available through summer 2018, but eventually will be removed.
Will the new eBay labels experience affect me if I use Shippo or ShipRush?
The new eBay labels experience will not affect you if you handle your shipping needs through an eBay Shipping Partner Platform (i.e., ShipRush or Shippo).
Will I still get discounted shipping with the new eBay labels experience?
Yes. The new eBay labels experience will not affect the benefits you currently receive with eBay labels, including discounted rates, automatic tracking upload, scheduled pickup, and more.