2019 Fall Seller Update    See What’s New

eBay protects you

When you sell on eBay, you're protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community.

You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start.

Backed by large-scale, automated detection systems monitoring millions of transactions every day, our team uses world-class technology so you can focus on your business.

Read up on our policies and best practices, then get back to doing what you're great at: selling on eBay.

Protection policies


Seller protection policy

See all the ways you're covered when you sell on eBay.

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Customer service

Find answers to common problems and connect with us directly.

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Buyer practices policy

To make sure buyers treat you right, familiarize yourself with their policies, too.

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When you report a buyer, we listen

When a buyer has violated a buying practices policy, let us know. You may be helping the whole eBay community.

Case resolution made easy

The Resolution Center is easiest and most secure way to solve problems with a transaction on eBay. Buyers and sellers communicate, and eBay can step in and help.


Resolve unpaid items

The Unpaid Item Assistant is the easiest way to resolve unpaid items, allowing eBay to automatically open and close cases and—most importantly— ensure you get paid.

Automatic defect removal

Because we know some things are simply beyond your control, automatic defect removal makes it easy to correct your transaction record.

Seller Protection - Returns FAQs

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