ShipCover offers eBay sellers peace of mind at big savings, for both domestic and international packages

Save Time

  • ShipCover is fully integrated with eBay labels
  • Buying insurance is only a few clicks away
  • Your claim is processed in days, not weeks

Save Money

  • Most coverage costs less than USPS

Low Rates, Worldwide Coverage

ShipCover has one low rate for both domestic and international shipments, $1.65 per $100 of coverage.* You can buy up to $1,000 of insurance coverage when you print your shipping label on eBay.

ShipCover can be purchased on USPS international products which do not support USPS insurance.**

Powered by eBay

ShipCover is powered by eBay so purchasing insurance for your USPS shipments is super simple, super easy. Keep track of your shipment, delivery and insurance all in one place.

Faster Claims Processing

You can file a claim on My eBay, with most claims processed within a week. You can always monitor your claim's progress 24/7 online. No more waiting on the Post Office or standing in line.

*Does not include Surplus Line Tax and Surplus Line Stamping fee. ** First Class Package International Service and Priority Mail International flat rate envelopes and small flat rate boxes are not eligible for USPS insurance, only ShipCover insurance.

Frequently Asked Questions

  • Is ShipCover a better value?

    You decide. ShipCover makes it easy to buy coverage for either domestic or international USPS shipments, claims are handled much faster than USPS and our rates are frequently lower.

  • Can I purchase ShipCover insurance for any carrier?

    Currently, ShipCover is only available for eBay shipments when you use USPS. We may include other carriers in the future.

  • What about printing labels with PayPal?

    ShipCover is only available when you pay postage and print shipping labels on eBay.

  • If an item is lost or damaged, how do I file a claim?

    We hope that you never need to but if you have to file a claim go to My eBay. Under "View order details," click the "File Insurance Claim" link, fill out the information and click submit. That's it. You no longer have to wait for the Post Office.

  • I can't view order details. How can I file a claim then?

    You can also file a claim by visiting the “Sell” area of My eBay. Under “Shipping Labels” select the “Period” from the pull-down menu on the right. Find the item number, click on “More Actions” then “Create Claim.”

    See below:

  • Is it hard to verify a claim with my buyer?

    No, after you file a claim we'll need to verify whether the item was damaged in transit or never received. Your buyer can verify your claim by either opening a case in the eBay Resolution Center or with PayPal Buyer Protection. If your buyer has not opened a case ShipCover sends an email to him or her with details on how to complete the verification process.

  • My buyer tells me that they never received the verification email. Now what?

    The buyer can verify the claim through My eBay in one of two ways. They can either:
    1. Click "Won/Purchased" on the left-hand side.
    2. Find the item and click on the description.
    3. Click "View order details."
    4. Click "Verify shipping insurance claim" and fill out the form.
    Or they can:
    1. Click on the "Messages" tab at the top of the page.
    2. Open the message with the subject "Shipping insurance claim received."
    3. Click "Verify the claim" and fill out the form.
  • Are there any items excluded from ShipCover?

    ShipCover covers more items than most carriers; however, there are some exceptions. Here is a list of excluded items and the ShipCover terms of coverage .

  • Are there countries where ShipCover will not insure shipments?

    The following countries are excluded from ShipCover insurance: Belarus, Cote D'Ivoire (Ivory Coast), Cuba, Iran, North Korea, Myanmar, Russian Federation, Sudan, Syrian Arab Republic and Zimbabwe. (This list is subject to change.)

  • Who do I contact for claim related questions?

    If you have questions or concerns related to claims, you can contact us.

  • What are the rates for Surplus Line Tax and Surplus Line Stamping fee?

    The Surplus Line Tax is calculated at 3% and covers the California State Tax. The Surplus Line Stamping Fee is paid to the California Stamping Office and is calculated at 0.20%. The stamping fee is only paid on parcels valued greater than $100. There is no Surplus Line Stamping Fee when the cost of the parcel is valued at less than $100. Learn more about the detailed breakdown behind ShipCover pricing here.