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Protect your eBay purchase with Assurant

Great protection, easy online claims

Make sure you are protected in case your purchased product fails

Key features

With an Assurant Protection Plan, the eligible item that you purchase on eBay can stay covered in case of unexpected breakdowns and failures.

  • Protection options include a range of 1 to 3 years for eligible new purchases
  • Protection options include a range of 6 months to 2 years for eligible used & refurbished purchases
  • Convenient 24/7 online claims submission
  • Anytime cancellation (and you'll get a full refund if you cancel within the first 30 days*)
Before you buy

Before you buy, make sure you keep this important information in mind:

  • You must purchase a protection plan within 30 days of purchasing your item
  • You'll be able to claim with us 31 days after you purchase – if your item fails within the first 30 days after you purchase, contact your item's seller
  • Your product may need to be sent in for repair to our service center (we'll provide a shipping label). In some cases, your product may be replaced with an electronic gift card in the amount of your purchase price once your claim is approved
  • You will be required to provide proof of purchase when filing a claim. You can upload a screenshot of your eBay order details so we have it on file when you need it
  • Jewelry/Watch products found to be counterfeit may be destroyed by our service center.

Call us 24/7 at

*Cancellation and refund methods vary by state. See the Terms and Conditions for full details.

Filing a claim is simple

Step 1

Log in or register for an account

Step 2

Pick the item you need to file a claim for from your dashboard

Step 3

Enter your item's product information and upload its receipt if you haven't done so yet

Step 4

Enter the details on your claim and submit

Get started with your claim now!


Why should I get an Assurant Protection Plan?

Our Protection Plan steps in if your item breaks down or fails. It can help you repair or replace your purchase quickly and easily. You can file a claim with us 24/7, and once your claim is approved we'll do our best to have you back up and running as quickly as possible.

How do I purchase an Assurant Protection Plan for my item?

You'll be able to purchase an Assurant Solutions Protection Plan for your item directly from its description page if it qualifies for our protection.

When does my coverage start?

Our coverage starts 31 days after you buy your eligible product. If you have issues with your purchase during the first 30 days, please contact your item's seller.

Where is my tracking number?

Because we'll be emailing you your protection plan—nothing will be shipped or physically mailed—you won't need a tracking number. Just check your email regularly and you should see your confirmation email soon! If you don't see your email within 24 hours, get in touch with our service team by calling us at 1-877-273-1738.

What's covered?

Based on the product you purchased (auto part/tool/accessory, jewelry, watch, etc) and that product's condition (new or used), the coverage and term vary. Examples of coverage include:

Please refer to your Terms and Conditions.

What isn't covered?

You'll need to refer to the Terms and Conditions for our full list of exclusions and conditions, but below are some examples of items that aren't covered:

Please note: Counterfeit products may be confiscated.

Where can I view my protection plan or file a claim?

You can file a claim 24/7 by visiting our customer site,

You'll have the opportunity to register for an account so you can view your policy and coverage information, make updates to your personal details, get help, and more—all in a convenient online portal. Please be sure to use the same e-mail address associated with your eBay account in order to register and access your online portal account.

If you'd like to speak to a member of our customer service team instead, you can call us 24/7 at 1-877-273-1738.

How do I file a claim?

Filing a claim is simple:

  1. Log in to our customer portal (or register for an account) at
  2. Select the item you need to file a claim for from your Plans listing.
  3. Enter your item's purchase price as 'Item Price' and describe it in the 'Product Description' (feel free to give the plan a nickname if that's helpful to keep track), click 'Save Item Information.'
  4. Click 'Upload Receipt' to upload a screenshot of your eBay order as proof of purchase.
  5. Click 'File a Claim', select the date your item failed, tell us a little about what happened, and click 'Submit.'

What if I have more questions?

Click here to read a sample of our Terms and Conditions, or contact us 24/7 at 1-877-273-1738.

Who provides and administers the protection plan?

In all states except FL and OK, the plan is provided and administered by Federal Warranty Service Corporation. In FL, the plan is provided and administered by United Service Protection, Inc. In OK, the plan is provided and administered by Assurant Service Protection, Inc. The address and phone number of each Administrator is P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-273-1738.

What are considered 'counterfeit' products, and why are they confiscated?

A 'counterfeit' product is one which carries a brand for a manufacturer which is not the actual manufacturer. For example, a watch which has a face proclaiming it as a Rolex but in fact has the movements of another brand. Our service center is required by the manufacturers to confiscate any counterfeit products which are sent in for service. This is to protect the integrity of those brands, and to prevent circulation of such products.

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