Protect your eBay purchase with Assurant

Great protection, easy online claims

*Cancellation and refund methods vary by state. See the Terms and Conditions for full details.

Filing a claim is simple

Get started with your claim now!

FAQ

• Why should I get an Assurant Protection Plan?
• How do I purchase an Assurant Protection Plan for my item?
• When does coverage start?
• Where is my tracking number?
• What's covered?
• What isn't covered?
• Where can I view my protection plan or file a claim?
• How do I file a claim?
• What if I have more questions?
• Who provides and administers the protection plan?
• What are considered 'counterfeit' products, and why are they destroyed?

Why should I get an Assurant Protection Plan?

Our Protection Plan steps in if your item breaks down or fails. It can help you repair or replace your purchase quickly and easily. You can file a claim with us 24/7, and once your claim is approved we'll do our best to have you back up and running as quickly as possible.

How do I purchase an Assurant Protection Plan for my item?

You'll be able to purchase an Assurant Solutions Protection Plan for your item directly from its description page if it qualifies for our protection.

When does my coverage start?

Our coverage starts 31 days after you buy your eligible product. If you have issues with your purchase during the first 30 days, please contact your item's seller.

Where is my tracking number?

Because we'll be emailing you your protection plan—nothing will be shipped or physically mailed—you won't need a tracking number. Just check your email regularly and you should see your confirmation email soon! If you don't see your email within 24 hours, get in touch with our service team by calling us at 1-877-273-1738.

What's covered?

Based on the product you purchased (auto part/tool/accessory, jewelry, watch, etc) and that product's condition (new or used), the coverage and term vary. Examples of coverage include:

• Outdoor Power Equipment: Coverage for items such as lawn mowers, powered edgers and trimmers, ride-on lawnmowers, and portable generators, including such components as engines, transmissions, wheels and cables.
• Auto parts/tools/accessories: Mechanical and electrical failures.
• Jewelry: includes pearl restringing, clasp and chain, gouges and scratches, soldering, re-tipping of prongs and resetting stones.
• Watches: For watches under $500 Retail Cost, coverage includes water damage from items rated as waterproof. For watches over $500 Retail Cost, coverage includes broken cases, bracelets, bands or clasps, and movements.

Please refer to your Terms and Conditions.

What isn't covered?

You'll need to refer to the Terms and Conditions for our full list of exclusions and conditions, but below are some examples of items that aren't covered:

• Auto parts/tools/accessories: Products which are consumable in nature like belts (basically anything that you would need to replace yourself in due time), defects that existed prior to the purchase of the protection plan, and problems related to improper installation or repair.
• Jewelry: Loss of primary stone, ring sizing or resizing, and defects that existed prior to the purchase of the protection plan.
• Watches: Batteries, crystals (for watches under $500), counterfeit products, and defects that existed prior to the purchase of the protection plan.

Please note: Counterfeit products may be confiscated.

Where can I view my protection plan or file a claim?

You can file a claim 24/7 by visiting our customer site, marketplace.assurantprotectionplans.com.

You'll have the opportunity to register for an account so you can view your policy and coverage information, make updates to your personal details, get help, and more—all in a convenient online portal. Please be sure to use the same e-mail address associated with your eBay account in order to register and access your online portal account.

If you'd like to speak to a member of our customer service team instead, you can call us 24/7 at 1-877-273-1738.

How do I file a claim?

Filing a claim is simple:

1. Log in to our customer portal (or register for an account) at marketplace.assurantprotectionplans.com
2. Select the item you need to file a claim for from your Plans listing.
3. Enter your item's purchase price as 'Item Price' and describe it in the 'Product Description' (feel free to give the plan a nickname if that's helpful to keep track), click 'Save Item Information.'
4. Click 'Upload Receipt' to upload a screenshot of your eBay order as proof of purchase.
5. Click 'File a Claim', select the date your item failed, tell us a little about what happened, and click 'Submit.'

What if I have more questions?

Click here to read a sample of our Terms and Conditions, or contact us 24/7 at 1-877-273-1738.

Who provides and administers the protection plan?

In all states except FL and OK, the plan is provided and administered by Federal Warranty Service Corporation. In FL, the plan is provided and administered by United Service Protection, Inc. In OK, the plan is provided and administered by Assurant Service Protection, Inc. The address and phone number of each Administrator is P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-273-1738.

What are considered 'counterfeit' products, and why are they confiscated?

A 'counterfeit' product is one which carries a brand for a manufacturer which is not the actual manufacturer. For example, a watch which has a face proclaiming it as a Rolex but in fact has the movements of another brand. Our service center is required by the manufacturers to confiscate any counterfeit products which are sent in for service. This is to protect the integrity of those brands, and to prevent circulation of such products.