SquareTrade Warranty protects your eBay purchases from mechanical and electrical failures during normal use.
SquareTrade Warranty + Accidental Damage from Handling (ADH) covers your eBay purchases against both accidents and normal malfunctions.
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* Five-Day Service Guarantee: SquareTrade will reimburse the full item price or fix your item and ship it back within five business days of receiving it at the depot, or your care plan is free. For large items with in-home service, a local technician will contact you to schedule service within five business days of claim approval (since in-home service is dependent on the customer's schedule, repair times are not guaranteed within five days).
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Since electronics may fail, a SquareTrade Warranty can provide additional protection for your eBay purchases in eligible Electronics categories. It will make sure your item is repaired or you are reimbursed per SquareTrade policy if the item breaks during the warranty period.
If the item you are purchasing qualifies for SquareTrade Warranty, you have the option to purchase it directly from the item description page prior to checkout. After checkout, you can still purchase it from the payment confirmation page or through your post-purchase reminder email.
For new items: Coverage lasts 1-4 years as indicated at the time that you purchase your warranty. This coverage starts on the date of purchase of the covered item.
For Refurbished & Used Items: Coverage lasts 1-2 years as indicated at the time that you purchase your warranty. Coverage starts on the day after the manufacturer's warranty expires, or if there isn't a manufacturer's warranty, on the 46th day after your item purchase.
For new items that don't have a manufacturer warranty: If your item is described as "New", your warranty term assumes that your item has a valid manufacturer's warranty. If there isn't a manufacturer's warranty, your coverage term will be adjusted to reflect the absence of the manufacturer's warranty.
For standard warranties (without ADH): Coverage starts on day 46 after your item purchase. If the item you receive is not as it was described in the seller's listing and you are an eligible buyer under the eBay Buyer Protection Policy, you may be eligible to file a claim for resolution during the first 45 days from payment. (Please note that the eBay Buyer Protection Policy applies only to the transaction—it is not a product warranty).
For warranties with Accidental Damage from Handling (ADH): Coverage starts on day 1 after your item purchase for accidents. Please note, for pre-existing conditions reported in the first 45 days from payment, you may be eligible to file a claim under the eBay Buyer Protection Policy.
For replacement payments: You are covered up to the maximum value you paid for the item. Once that amount has been paid out, your warranty is considered fulfilled. If you would like coverage on your new item, you need to purchase a new warranty for it.
For repairs: You're covered for multiple repairs, up to the maximum value of your item. Once the cost of repairs meets the full purchase price of the item, your warranty is considered fulfilled.
Only new items in certain categories are eligible for warranty with Accidents Protection. If the item is used or refurbished, they are eligible for Standard warranty protection. Accidents Protection coverage include: drops, spills and other accidents during use, including liquid damage from immersion. It does not cover loss, willful damage or gross misuse. If your Accidents Protection Plan is bought on the same day as your item, accidents coverage starts on day 1 of purchase. If you buy your Accidents Protection Plan on a later date than when you purchased the item, accidents occurring in the first 30 days are not covered.
Please refer to the details of the contract for the full list, but there are 5 notable exclusions to your coverage:
You can file a claim 24/7 by accessing the "My Warranties" section of the SquareTrade website where you can view and manage your plan. Alternatively, you can call the SquareTrade Claims line at 1-877-900-7283 for assistance.
Please click here to read the full Terms & Conditions of the SquareTrade Service Agreement, or contact SquareTrade at 1-877-WARRANTY. They are available 24/7 and an agent is always happy to assist you.
Learn more if you are a seller on eBay and would like to get information on SquareTrade warranty services.