Beyond Basics
Upload Shipment Tracking Information
Uploading shipping tracking information is a vital part of the selling process. When buyers can track the progress of their shipment, they tend to be more satisfied and leave higher detailed seller ratings (DSRs). This key action also reduces the amount of time sellers spend answering one of the most common buyer questions: "Where's my stuff?" Additionally, tracking information and Delivery Confirmation plays an important role in the eBay dispute resolution process and helps you qualify for automatic 5-star shipping time DSRs.You can upload virtually any shipping carrier’s shipping tracking information. When you upload this information to eBay, your buyers receive it via an automated email, and can access it from within their My eBay. If you pay for shipping and print shipping labels on eBay or PayPal, the upload of this information to eBay is automatic. If you use third party services or bulk tools to list your items, uploading this information to eBay is easy.
The U.S. Postal Service (USPS) offers Delivery Confirmation numbers with many of their services. A package shipped with Delivery Confirmation provides verification of delivery. Other carrier services offer shipping tracking numbers. A package shipped with a tracking number is generally scanned at each checkpoint, providing way-point status throughout the delivery process.
- Improved Buyer Experience. When you upload this information, buyers can more easily determine when they will receive their packages.
- Improved Buyer Confidence. Uploading Delivery Confirmation or tracking information gives buyers greater confidence that their transaction will go through without an issue.
- Improved Feedback and DSRs. When buyers can track the progress of their shipment, they're more satisfied and tend to leave higher DSRs. Tracking information and Delivery Confirmation also helps you qualify for automatic 5-star shipping time DSRs.
- Seller Efficiency. Providing tracking information and Delivery Confirmation tends to reduce the amount of time spent answering shipping-related buyer questions.
- Seller Protection. Shipping tracking information plays an important role in the eBay dispute resolution process. It is seen as "evidence" in the event an Item Not Received case is opened, and protects sellers against claims for items not received up to $250. For items over $250 in value you'll need signature confirmation as well as shipping tracking information.
To learn how to upload this important information to My eBay, watch a quick 2-minute video or follow these easy steps:
Check the item and click the Add Tracking Number.
Enter the tracking or Delivery Confirmation number. eBay will pre-fill the carrier name.
Once you've uploaded tracking information or Delivery Confirmation, it appears in the following places:
Additionally, uploaded information is integrated into the eBay Resolutions flow.
When you upload tracking, we'll send your buyer an email with the shipping tracking number or Delivery Confirmation number so they can rest assured that their item is on its way.
- In My eBay, go to the Sold section.
- Select the check box next to the item or items for which you want to add a tracking or Delivery Confirmation number.
- Click the Add Tracking Number button.
- On the Add/Edit/Delete Tracking Number page, enter the tracking or Delivery Confirmation number.
- If eBay can determine the carrier you're using, such as USPS or UPS, we'll pre-fill that information in the Carrier box. Otherwise, enter the name of your carrier.
- Click the Save button.
Check the item and click the Add Tracking Number.
Enter the tracking or Delivery Confirmation number. eBay will pre-fill the carrier name.
Once you've uploaded tracking information or Delivery Confirmation, it appears in the following places:
- The item’s Order Details page
- My eBay
- Feedback page
- Automated Order Update email
- Ask Seller a Question page
Additionally, uploaded information is integrated into the eBay Resolutions flow.
When you upload tracking, we'll send your buyer an email with the shipping tracking number or Delivery Confirmation number so they can rest assured that their item is on its way.
Watch this quick two minute video to learn more.
If your carrier does not provide a tracking number, be sure to mark your item as "shipped" in My eBay as soon as you send it. Your buyer is notified in the Order Update email that their item is marked as "shipped" and will see a "shipped" icon within My eBay. Consider following up personally via email to let your buyer know you shipped the item— that way the buyer is assured the item is on its way and should arrive within your estimated delivery time.
If your carrier does not provide tracking information, mark the item as shipped as soon as you send it.
If your carrier does not provide tracking information, mark the item as shipped as soon as you send it.
Do you use bulk tools or a Certified Provider? See the Uploading Tracking Numbers or Delivery Confirmation Using Bulk Tools and Third Party Services page for detailed information on how to upload tracking numbers and Delivery Confirmation in bulk.