Frequently asked questions
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How does the PayPal authorization work?
When you print your first label, check the box below the "Pay and print" button. When you click "Pay and print" you'll be taken to the PayPal log-in page to set up future payments. On the billing agreement page, click "Agree and Continue" to authorize eBay to charge available funding sources for your labels.
You only have to authorize PayPal once. Next time you print labels on eBay, your shipping charges will be automatically debited from your PayPal account.
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Can I print multi-order labels with eBay Labels?
Yes, you can print up to 50 labels at a time.
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My label didn't print properly. Can I print it over again without paying?
Yes. If your label did not print correctly, you can reprint it at no charge. From the Finish printing your label page:
- Look under "What would you like to do next?" on the right hand side of the page.
- Click "Reprint label."
- The page will refresh and show your label ready to print again.
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I printed a label but am not going to use it. Can I void the label and get a refund?
Yes. You have up to 120 hours to void a label. The cost of the label is credited to your PayPal account within about 21 days. To void a label:
- Look under "What would you like to do next?" on the right hand side of the page.
- Click "Void label."
- Follow the instructions on the Void your shipping label page.
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What shipping services are available with eBay labels?
The following U.S. Postal Service options are available:
- Domestic Services: Priority Mail, Express Mail, First Class Mail Parcel, Media Mail, and Parcel Post.
- International Services: Express Mail International and Priority Mail International.
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With eBay labels can I arrange for carrier pickup?
Yes. Pickup is free from the U.S. Postal Service for Priority Mail or Express Mail. If you do not schedule a pickup, save time by dropping your shipment off at the Post Office counter instead of waiting in line. |
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Can I print UPS labels on eBay?
No. Only U.S. Postal Service labels are available at this time. |
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Is eBay label printing available outside the U.S.?
No. eBay labels on eBay are only available to U.S. sellers at this time. |
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Can I print shipping labels for buyers outside the U.S.?
Yes. U.S. sellers can print international eBay shipping labels . Customs forms are pre-filled with up-to-date information. |
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