FAQs

eBay File Exchange is an advanced selling management tool that enables sellers to load and manage their inventory on eBay easily and efficiently. Once sellers create a data file using an eBay File Exchange template, they can upload their data file from the Upload New and Revised Listings page.

eBay File Exchange is free to sellers, but all standard eBay fees apply to any eBay listings uploaded using eBay File Exchange.

This tool is valuable for sellers who want to upload and manage their eBay inventories in bulk.

You can sign up on the eBay File Exchange Overview page. You can start using eBay File Exchange as soon as your registration is complete.

Sellers create inventory data files that are based on the eBay File Exchange templates. Sellers can upload their data files to eBay File Exchange in one of two ways: (1) from their account page interactively or (2) from their script programmatically. eBay File Exchange processes data files, runs the requested actions, and creates a Load-Results report that sellers can download.

Sellers can upload files which add, revise, relist, and end listings. Sellers can end their Stores’ listings and create them in another format to move inventory out of their Stores. They can also perform some basic post-sale management tasks such as leaving feedback or identifying items for which they have received payment or shipped to the buyer.

The following eBay sites support eBay File Exchange: US, Canada, Germany, UK, France, Italy, Spain, Taiwan, and Austria. Before using eBay File Exchange on these international sites, visit the individual country or region sites to create custom eBay File Exchange templates for those sites.

eBay processes data files within a few hours; however, larger data files may take longer.

Generally, any eBay File Exchange listing action that is completed before the end of a promotion will be eligible for the promotion. Sellers can use the data files to specify a time and date when the listing request should be completed or cancelled that coincides with the end of the promotion. However, you should double check the terms for each promotion to confirm that your listings are eligible.

The data file should be submitted in CSV (comma-separated values) format. This CSV format is compatible with Microsoft Excel. The file must be no larger than 15 MB and cannot exceed the maximum number of listing requests that the seller is allowed during a 24-hour period.

Sellers must specify the action requested (add, revise, relist, end), ISBN or UPC eBay category ID, and normal eBay listing-related details such as listing format (Auction-style, Fixed Price) and seller features (Bold, etc.). For specific information on the data file format, please refer to the eBay File Exchange User Guide, which is accessible to eBay File Exchange sellers.

At this time, the eBay File Exchange data file format cannot be used with the import function that is part of the other eBay seller tools.

Once you have an eBay File Exchange account, go to your account page to download and populate an eBay File Exchange template.

You can upload your data files from your account page interactively or programmatically via scripts. Please see the eBay File Exchange User Guide for more information regarding these options.

Once you have an eBay File Exchange account, you can access the eBay File Exchange User Guide from your account page.

There are no account representatives for eBay File Exchange. Once you create your eBay File Exchange account, you will be able to access helpful and thorough product documentation.

Contact Customer Support on the eBay File Exchange Help page to send feedback.

If you are a new Half.com seller and want to list inventory on Half.com via a flat-file, you need to subscribe to File Exchange. By subscribing to File Exchange you can also receive your Half.com sales via flat-file.

If you had an FTP directory prior to Half.com’s migration to the eBay platform, you can continue to use your FTP directory to submit and receive files indefinitely.

• However, starting December 1, 2005 you will no longer be able to use the FTP file format. You must use the File Exchange file format when creating your inventory and refund files. You will also receive your order, payment and inventory snapshot files in the File Exchange file format.

Currently, we are not allowing new users onto the FTP system. We are in the process of developing a new FTP system which we will make available to a broader group of sellers.

Yes. Because selling on Half.com requires different information than selling on eBay, we have created templates to help you load inventory and submit refunds for Half.com. To access these templates, click on Select Template from your File Exchange Center page. From there, view the templates available in the Half.com templates section.

You can access additional information on using File Exchange for Half.com by clicking on the Instructions and Resources link below.