Seller Protection

To ensure that your seller performance is not impacted by buyers acting unfairly and to keep the marketplace safe, we employ a variety of tools and technologies to help keep you protected when selling on eBay:

• eBay proactively identifies, warns, and suspends buyers who appear to be breaking the rules
• Feedback, Detailed Seller Ratings and eBay Buyer Protection cases from buyers who are warned or suspended for buyer abuse are removed and don’t affect your status as a seller
• We only count Detailed Seller Ratings of 1 and 2 if they come from two or more buyers within any given evaluation period

You can track the number of times Feedback and eBay Buyer Protection cases were removed from your account as a result eBay’s detection systems directly in your Seller Dashboard.

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Based on the particulars of your listings and transactions, you can protect yourself further when you:

• Offer free shipping. You’ll get an automatic 5-star Detailed Seller Rating (DSR) for Ship Cost when your buyer chooses that option.
• Upload tracking information or Delivery Confirmation within one day of receiving cleared payment. When your item shows a delivery time of four days from receiving payment, you’ll get an automatic 5-star DSR for Ship Time.
• Ship within your stated handling time, and upload tracking or Delivery Confirmation to help protect yourself from eBay Buyer Protection cases for items not received.
• Specify 1-day handling time, upload tracking information by the end of the next business day, and there is no communication between you and the buyer – You’ll get an automatic 5 star DSR for Communication.

Report problems with buyers via the Seller Reporting Hub. By letting us know what's happened, you can help us prevent buyers from doing the same thing again.

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If you do encounter any problems, it’s important to resolve issues promptly. Follow these tips on how to respond to eBay Buyer Protection cases and help protect your seller standing:

• Respond to a case when your buyer doesn’t receive an item
• Respond to a case when the item doesn’t match the listing description

Also be sure to review and follow these best practices to ensure your transactions go smoothly and to help avoid eBay Buyer Protection cases in the future.