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Kristi Diemoz, senior manager, eBay Marketplaces walks you through it

Save Time with Automatic Defect Removal

Now you can stay focused on selling

As part of our seller performance standards, the eBay defect removal policy automates the process of getting defects removed from your performance record. But that's not all. We've also introduced an enhanced Transaction Defect Report that provides you with data that's updated daily, and displays those defects that are removed by eBay. Download this report each evaluation cycle to ensure this data is saved in your report history.

Highlights

Under the defect removal policy, certain transaction defects received for reasons outside a seller’s control will be automatically removed from the seller’s performance standards and feedback profile. For example:

  • The buyer did not pay for their order and an unpaid item is recorded against the buyer.
  • An eBay Money Back Guarantee or PayPal Purchase Protection request is ruled in the seller’s favor.
  • The defect was the direct result of an eBay site issue or an eBay program error.
  • eBay takes action on a buyer for activity that violates the Buying Practices policy.
  • eBay or PayPal instructs you to hold a shipment or takes action to cancel the transaction.
  • eBay can determine through valid tracking that the defect was the direct result of systemic delays in shipping or communication. Examples include wide-scale shipping carrier delays, items stuck in customs, or power outages due to extreme weather. Actual events will be listed on eBay’s announcement board.

The Transaction Defect Report provides you with daily updates that are synced with your seller dashboard, access to the defect details, and displays the date a defect was removed by eBay.

Be sure to visit your Seller Dashboard and download your enhanced Transaction Defect Report monthly. Doing so will ensure your Transaction Defect Report is stored in your report history.

Here's How We Improved Your Report Grid

Functionality

Current report

Enhanced report

Lists defects

Yes

Yes

Accessible via Seller Dashboard

Yes

Yes

Updated daily

No

Yes

Filters by program, evaluation period, defect type

No

Yes

Includes history of previously downloaded reports

No

Yes

Shows removed defects

No

Yes

Available to Customer Support

No

Yes

See What’s New in the Reports

To view this report, go to your seller dashboard and expand either the On the report page, you can see the regional program, month, and legend. The Transaction Defect Report page shows a breakdown of your transaction defects, including those defects removed by eBay and detailed listings/online-pricing. The filter makes it easy to focus on specific issues. For example, if you want to focus on cases closed without resolution, just apply a filter to isolate those defects.When you’ve identified the information you want to keep, click the download button to create a report to save the monthly data that’s most important to you. Click “Download a full report” to see all transaction defects. When you download a report, it will be saved in your report history, so you can refer back to it later.
  • Accessing your new transaction defect report

    To view this report, go to your seller dashboard and expand either the "Current seller level" or the "If we evaluated you today" section. Then expand the transaction defect rate section and click "Get full report".

  • Get more details

    On the report page, you can see the regional program, month, and legend.

  • Walking through a report

    The Transaction Defect Report page shows a breakdown of your transaction defects, including those defects removed by eBay and detailed listings/online-pricing.

  • Using the filters

    The filter makes it easy to focus on specific issues. For example, if you want to focus on cases closed without resolution, just apply a filter to isolate those defects.

  • Creating reports

    When you’ve identified the information you want to keep, click the download button to create a report to save the monthly data that’s most important to you.

  • Downloading the full report

    Click “Download a full report” to see all transaction defects. When you download a report, it will be saved in your report history, so you can refer back to it later.

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Download Your Monthly Report

Getting there is simple: Go to your seller dashboard, expand the transaction defect rate section under the "Current evaluation" or the "If we evaluated you today" section. Then click "Get full report".

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