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Selling Manager and Selling Manager Pro: Leaving Feedback
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In this article


With Selling Manager and Selling Manager Pro, you can leave Feedback for buyers quickly and easily. You can leave Feedback in bulk, use stored Feedback comments, leave Feedback automatically (Selling Manager Pro), and more.

Leaving Feedback for individual buyers

Monitor and quickly leave Feedback for your buyers from the Sold view or individual sales records. A gray gray star icon icon in the Awaiting Feedback column for a listing shows you still need to leave Feedback for that buyer.

Note: You can leave Feedback for archived items up to 60 days after the sale closes.

To leave Feedback for a buyer from the Sold View:
  1. Select the check box next to the listing you want to leave Feedback for.

  2. Click the Leave Feedback button.

  3. Choose one of these options:

    • Use stored comments Select one of the comments from the stored comments drop-down list. You can edit stored comments.

    • Use custom comment – Type your comment into the custom comment text box.

  4. Click the Leave Feedback button.

Leaving automatic Feedback with Selling Manager Pro

You can have Selling Manager Pro automatically leave positive Feedback for your buyers when they make an electronic payment.

To change your automation preferences:
  1. From My eBay, click the Automation Preferences link under Selling Manager Pro.

  2. On the Automation Preferences page, scroll down to the preference you want to change.

  3. Select the options you want to change, and then click the Apply button.

Learn more about setting your automation preferences.

Using stored Feedback comments

Stored Feedback comments save you time because you don't have to type a new comment every time you leave Feedback. You can store up to 10 positive Feedback comments for your buyers. You can also add, edit, or delete your stored comments.

Your account initially comes with five positive Feedback messages.

  • Great communication. A pleasure to do business with.

  • Good buyer, prompt payment, valued customer, highly recommended.

  • Thank you for an easy, pleasant transaction. Excellent buyer. A++++++

  • Quick response and fast payment. Perfect! THANKS!!

  • Hope to deal with you again. Thank you

To add, edit, or delete your stored messages:
  1. From the Leave Feedback page, click the Edit Stored Comments button.

  2. Add, edit, or delete the comments that you want.

  3. Click the Save Comments button.

Leaving bulk Feedback

You can leave Feedback for as many as 200 buyers at one time from the Sold view.

To leave bulk Feedback:
  1. Select the check box next to the listings you want to leave bulk Feedback for, and click the Feedback button.

    Tip: To auto-select all of the Sold items displayed on the page, select the check box in the header above your listings next to Record #.

  2. From the Leave Bulk Feedback page, choose one of your stored comments or write a custom comment. Once you're satisfied with the comment, click the Leave Feedback button. You can also choose Randomly apply my stored comments to each buyer if you don't want to leave the same comment for everyone.
    Note: Once your bulk Feedback is processed, the Feedback status of these listings will be updated in the Soldview. Please note that this may take a few minutes.

  3. An alert will appear in the Summary view if there are any errors while processing Feedback.

Once your bulk Feedback is processed, the Feedback status of these listings will be updated in the Sold view. Please note that this may take a few minutes. An alert will appear in the Summary view if there are any errors while processing Feedback.

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