Updates to Fees and Features

Frequently Asked Questions

• Why is eBay making this change?

  We want all eBay sellers to succeed by creating high-quality listings that turn the millions of eBay browsers into buyers, and keep them coming back for more. These updates are designed to incent sellers to create winning listings in the most appropriate format: fixed price when you know an item’s value, and auction-style when you are unsure of the value of your item. We hope sellers will also enjoy increased buyer engagement, increased conversion, and most sellers will experience no change in fees, while some will have the opportunity to pay less in fees by reviewing their current listing strategy and making adjustments.

• How does this change benefit me?

  Most sellers will experience no change in fees and can benefit from these updates by continuing to follow best practices with their listing strategies. Some will have the opportunity to pay less in fees by reviewing their current listing strategy and making adjustments. These adjustments will help sellers create sales-winning listings in the most appropriate format. By making these adjustments, sellers can improve item visibility and reduce clutter on the site—as well as potentially increase buyer engagement and conversion.

• Are my overall fees going to change?

  We don’t expect the overall fees to change significantly for most sellers. Some sellers may see an increase in fees, which can be reduced by adjusting their listing format, listing duration and improving the quality of their listings. Most sellers will see their fees stay the same or decrease.

• Why is eBay changing the free monthly listing allotments? As a result, how should I change my listing strategy?

  These changes are intended to improve the overall marketplace by making it easier for shoppers to find and buy the items they’re looking for—and help sellers increase their sales. Review your current listing strategy as most sellers have the opportunity to pay the same or less in fees.

  If you are listing more than 20 items per month, you will likely benefit by subscribing to an eBay Store. With an eBay Store you’ll receive: more free listings^* (150 for Basic Stores subscribers with another 100 auction style listings in collectibles), discounts on your final value fees, powerful marketing tools, and more. Subscriptions start as low as $15.95 a month.

  Start by re-evaluating your listing strategies and following best practices:

  • Use fixed price listing formats more often, especially for items that have a clear market value and when you know the price you want for your item so that buyers can purchase it right away. Use auction-style listings for premium items—when the value may fluctuate, when price is unknown, or when there is intense buyer demand for a limited item. As an incentive for using the auction-style format successfully, sellers will be credited for the insertion fee on auction-style listings when that item sells^†.
  • Choose a longer duration for your listings. Consider 7- or 10-day for most auction–style listings—now with no feature fee, as the longer a listing appears on the site, the more opportunities it has to be found by buyers. Use 1- or 3-day auction durations for time-sensitive items only, such as event tickets.
  • Modify your listings—the price, title, description, and photos—to increase the likelihood of a sale. Search sold listings on eBay to find recent market values. Use lots of pictures—you get up to 12 pictures free on most listings.

• Will there be any change to Motors Vehicles and Real Estate fees?

  There are no changes to Motors Vehicles or Real Estate fees at this time.

• What changes can I make to my listings to benefit from these updates?

  Review the new fees in detail and update your listings to optimize their visibility and appeal, and potentially increase your profits. Consider taking the following actions:

  • Review your listings, make sure that they are priced right, include a number of quality photos, and have effective titles with relevant keywords.
    
  • Determine the right listing format for your items. And if you know the price you want to receive for an item, make sure that it is listed in the fixed price format, at the maximum duration that makes sense for your business.
  • The longer a listing appears on the site, the more opportunities it has to be found by buyers, 7- or 10-day for auction-style—now with no feature fee—and Good ’Til Cancelled for fixed price listings.
  • Determine if an eBay Stores subscription could save you money on fees. Subscriptions start as low as $15.95 a month. Learn more.

  Note: On May 1, 2015 the Fee Calculator—along with the Fee Illustrator that helps you find out which Store best fits your needs—will be available to help you determine the best option for your sales.

• Where can I find recommendations to improve my listings?

  You will find some great, personalized tips in the Selling section of My eBay or general best practices within the Seller Center to optimize your listings and increase your chances of selling the first time around.

• How do the unlimited insertion fee credits for auction-style listings work?

  Free listing^* allotments will be used first and will not be charged an insertion fee, regardless of whether the listing ends in a sale or not. Once those allotments are used up, auction-style listings will be charged an insertion fee, which will be credited back to you if the item sells. This will apply to all listings in nearly any category^†, including media. Sellers will receive only one insertion fee credit per sold item, but there is no limit on the number of sold items for which they can receive this new credit. Credits will take place at the time of the transaction, and will be reflected on the invoice at the same time as the final value fee.

• Will listing upgrade or feature fees be credited for auction-style listings that sell, along with the insertion fee?

  No, only the insertion fee will be credited.

• How does an auction-style listing that does not end in a sale count against my monthly allotment?

  Your monthly allotment will not be credited when an auction-style listing ends in a sale. Therefore, the allotment is first used—without regard to whether the item sells or not.

• How are my allotted auction-style listings dedicated to Collectibles categories different than the insertion-fee credits for auction-style listings that end in a sale?

  Allotted auction-style listings in Collectibles categories are not charged an up-front insertion fee.

  If you are a seller without an eBay Stores subscription, auction-style listings in Collectibles categories will come out of your monthly allotment of 20 dedicated auction-style listings in Collectibles categories per month first. If you list more than 20 auction-style listings in Collectibles categories per month, additional listings will be deducted from your other 20 free listings^* every month to the extent that you haven’t already used them and can be used in fixed price or auction-style—in nearly any category^†. Once those allotments are used up, auction-style listings in Collectibles categories will be charged an insertion fee of $0.30, which will be credited to you if the item sells.

  If you are a seller with an eBay Stores subscription, you’ll receive an allotment of 100 auction-style listings dedicated to Collectibles categories. Any auction-style listings in Collectibles categories—over the monthly allotment—will be charged the insertion fees below, which will be credited to you if the item sells:

  • Basic: $0.25
  • Premium: $0.15
  • Anchor: $0.10

• What if I list an item in two categories—one Collectibles category, and another non-Collectibles category?

  When listing items in two categories, the monthly allotment or insertion fee credit will be based on the primary category. The second category will be charged standard rates, and are not eligible for the insertion fee credit. Learn more.

• Will I still be able to add Buy It Now for free to my auction-style listings?

  If you are a seller without an eBay Stores subscription, you will still be able to add Buy It Now for free. eBay Stores subscribers will still pay a listing upgrade fee to add Buy It Now to their listings, and these fees will not be credited if the item sells.

• How can I compare the current fees to the upcoming ones?

  You can see the new fee structure that will take effect on May 1, 2015 on the rate card. Click here to compare to the current fee structure.

• When will these changes be reflected in the Fee Calculator and Fee Illustrator?

  The Fee Calculator and Fee Illustrator tools will be updated on May 1, 2015. As always, these tools will be available to all sellers, at no cost.

• When will these updates take effect?

  The changes will go into effect beginning May 1 at 00:00:00 (12AM) Pacific Time—for both new listings and listings renewed on or after that date.

• Where can I go to keep track of my monthly allotment?

  The Promotional Offers module within the All Selling area of My eBay will keep track of both your monthly allotment and any applicable listing promotions.

• I sold an item via an auction-style listing, and the buyer returned the item. Will my insertion fee still be credited in this case?

  Yes, as credits will take place at the time of the sale commitment.

• Will this affect the fees I pay to PayPal?

  There are no changes to PayPal fees at this time.

• Are fees still based on the total amount of the sale—item price plus shipping?

  Yes, as buyers typically take all costs into consideration when making a purchase—including shipping. Having the final value fee based on the total cost also limits listings with high shipping costs but below value item costs, which reduce buyer engagement.

• I’m an eBay Top Rated Seller. How will this affect my listings that qualify for the 20% Top Rated Plus discount?

  Your 20% discount will be applied on all listings where the Top Rated Plus seal appears, same as before. Get more details on Top Rated Seller requirements and benefits.

• How do I choose the right listing format?

  Here are some general guidelines to help you select the best format for your items:

  Fixed price is the right format for the majority of items listed on eBay. Choose fixed price when:

  • You know the value of your item or know the exact price you need to get for it
  • You have multiple items that you can place into one listing
  • You have a lot of inventory and an eBay Store and want to minimize your upfront insertion fees
  • You want your items to be available to buyers for more than 10 days

  Auction-style is a profitable format when used according to the guidelines below. Choose auction-style when:

  • You’re unsure of the value of your item and want the eBay Marketplace to determine its value
  • You have unique and hard-to-find items that could attract demand and spur a bidding war, which could maximize profits from your listing
  • You have items whose market value may fluctuate
  • Use a combination of both auction-style and fixed price by adding the Buy It Now feature when you sell a variety of items and want to attract both bidders and buyers—those looking for a deal on auction-style listings and others who prefer the convenience of fixed price purchases. Be sure to price the Buy It Now much higher than the bidding start price.

• What listings fall under the Collectibles categories?

  Collectibles categories are as follows:

  • Antiques
  • Art
  • Coins & Paper Money
  • Collectibles
  • Dolls & Bears
  • Entertainment Memorabilia
  • Pottery & Glass
  • Sports Memorabilia, Cards & Fan Shop
  • Stamps
  • Toys & Hobbies

  Note that the additional 20 free auction-style listings* provided to sellers without an eBay Store are dedicated to Collectibles categories only. Listings in Baby, Health & Beauty, Clothing, Shoes & Accessories, Jewelry & Watches, will no longer have a different allotment.

• What listings fall under the Media categories?

  Media categories are: Books, DVDs & Movies, Music, and Video Games.

• I’m an eBay Stores subscriber. What are the price changes affecting listings in Media categories: Books, DVDs & Movies, Music, and Video Games?

  Basic- and Premium-level subscribers who exceed their monthly allotment will see an increase in insertion fees when listing in fixed price format in the Books, DVDs & Movies, Music, and Video Games categories. Anchor-level subscribers will not see an increase. Starting May 1, these fees will be as follows:

  • Basic: $0.20 per listing
  • Premium: $0.10 per listing
    
  • Anchor: $0.05 per listing
    

• What impact will this have on Good ’Til Cancelled listings?

  Good ’Til Cancelled listings created or renewed on or after May 1, 2015 will be subject to these changes. Insertion fees and advanced listing upgrade fees are charged every 30 days.

• Are all categories eligible for free listings?

  You can take advantage of your free listings* in all categories except Real Estate, Motors Vehicles, Heavy Equipment, Concession Trailers & Carts, Imaging & Aesthetics Equipment, and Commercial Printing Presses. See all exclusions and restrictions.

• How will listing promotions affect my free listing allotment, and where can I keep track of all of my different types of promotions and free listings?

  Listing promotions are always outside of any monthly allotment. You can keep track of both your allotments and promotions via the Promotional Offers module within My eBay. For sellers not using Selling Manager, this is found within the All Selling area of My eBay.

  

• Will I still be able to add Best Offer for free to my fixed price listings?

  Yes, Best Offer can still be added for free to your fixed price listings.