Send your packages to international buyers around the world with eBay’s international standard shipping service.
Fast, reliable international shipping
eBay Send International Standard (eBay Send), our new international shipping service, is available to all eBay sellers. eBay Send is a convenient alternative and cost-competitive to the leading international shipping services for small packages supporting over 200 countries and territories around the globe.
Setting Up eBay Send for your Listing
Starting in January, this new option will be available in the listing flow, under Shipping Details, you have the option of selecting Calculated or Flat international shipping cost listings. For either of these options, select “eBay Send International Standard” shipping service from the drop down menu.
Shipping with eBay Send after the Sale
After your item sells, select the “eBay Send International Standard” option when you print a shipping label with eBay Labels for buyers in destinations outside the US. Drop off your package at any US post office or schedule a pickup.
Our Shipping Protection Plan
Each purchase of the eBay Send International Standard service includes our shipping protection plan. You can be assured that your international shipments will arrive at their destinations, or we will protect you if there is an issue that is beyond your control.
eBay Send International Standard Rates
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Billable Weight: Billable weight is calculated as the greater of actual weight and dimensional weight. Actual weight is the weight of the fully packaged shipment in pounds (scale weight). Dimensional weight is calculated by multiplying the length by width by height of each package in inches and dividing the total by 166; ((L*W*H/166)). When the dimensional weight exceeds the actual weight; charges may be assessed based on the dimensional weight. Shipments whose billable weight exceeds the max allowable weight or dimensions rating limit will be returned to sender at sender’s expense (See oversized package detailed below).
Oversized Packages: Oversized Packages are calculated as Length + Girth exceeding 84 inches. Girth is calculated by measuring the total length in inches all the way around the parcel on the longest sides. In other words, the length and girth of a package is length plus (2 times the height) plus (2 times the width); (L+2(W+H)). If the dimension includes a fraction, a fraction of one-half or greater will be rounded up to the next whole number; less than one-half will be rounded down to the next whole number. Oversized Packages are not supported by eBay Send. Shipments which are oversized will be returned to sender at sender’s expense.
eBay Send International Standard FAQs
- When do I use eBay Send?
If you ship to international buyers directly (not using eBay’s Global Shipping Program), you can select the eBay Send option as an economical choice to deliver your product. You can take the package to any USPS drop off location, or arrange a regular USPS package pickup. Tracking will be automatically uploaded on eBay and tracked to the final destination.
- What do I need to do to start using eBay Send International Standard?
Update your listings to offer eBay Send International Standard in the International Shipping Options section of the listing flow. eBay Send International Standard is available for Flat and Calculated shipping listings. When your item sells, follow these steps:
- Navigate to eBay Labels from My eBay or Seller Hub
- Enter exact weight and dimensions of the package you will ship
- Select eBay Send International Standard from the list of eligible services
- Receive a quote for the service
- Print your label
- Drop off your package at a USPS drop off point, or schedule a USPS package pickup
- When I print an eBay Send International Standard label, will the address on the label match the buyer’s address?
eBay Send International Standard uses USPS’s domestic service to transport items to eBay’s trusted warehouse partners. Our partners screen packages and then forward them to your international buyers around the world. You and your buyers can track the entire transaction via eBay.com.
- My listings are already set up with USPS international options. Can I ship with eBay Send International Standard when I get to eBay Labels?
Yes. You can pick the shipping service you want to use on eBay Labels. We encourage you edit your listings to include eBay Send International Standard as an international shipping option to give buyers the best delivery estimate possible.
- What’s the difference between eBay Send International Standard and the Global Shipping Program?
eBay Send International Standard is a Delivered Duties Unpaid (DDU) shipping solution—buyers won’t pay duties and tax at checkout on eBay, but may have to pay the carrier for duties and tax on delivery. The Global Shipping Program (GSP) is a Delivery Duties Paid (DDP) shipping program—buyers pay duties and tax during checkout on eBay via GSP. eBay Send International Standard gives you full control of what you want to charge buyers for shipping (Free, Flat, Calculated) from end to end. With GSP, the buyer always sees the GSP shipping charges, and also any costs you set for the domestic shipping leg (Free, Flat, Calculated).
- If I print an eBay Send International Standard label, when and how will I be charged?
eBay Send International Standard charges will appear on your eBay invoice. On eBay Labels pages, you will see a quote for the shipping service based on weight and dimensions input, at the time of printing a label. Actual charges will be based on the weight and dimensions of the shipment as measured by our trusted warehouse partners.
- What can I ship using the eBay Send International Standard service?
You must continue to adhere to USPS and DOT standards in order to be eligible to ship using eBay Send International Standard service. Learn about eBay’s hazardous, restricted or regulated materials policy as well as the resources available on DHL’s site and EasyShip’s site related to shipping dangerous goods and hazardous materials.
- Do you guarantee delivery if I use eBay Send International Standard?
Each purchase of the eBay Send International Standard service includes our delivery guarantee. Our total liability to you in respect to all losses arising under these Terms, whether in contract, tort (including negligence) or otherwise, shall be either the total purchase price of the item or $100, whichever is less. Parcels containing any item on the Prohibited Items Lists are prohibited and are not covered. Parcels containing Prohibited Items or containing any item that would be considered unlawful or illegal for any reason including under the recipient country’s import law or under the US export law are not covered by this guarantee.
- How can I determine what rate will apply to my package?
eBay Send International Standard has simplified rating compared to the competitive international services you may be used to. The rates are broken into 4 separate country groups. For details on which individual countries belong to which country groups, click here. The weight of the package is determined by the dimensions & actual scale weight of the package, so both accurate weights and dimensions are needed to receive an accurate rate quote for eBay Send International when printing a label. eBay Send International Standard uses the greater of the actual weight and dimensional weight to determine the billing weight, using a dimensional factor of 166 used to calculate dimensional weight. Dimensional weight formula = (Length * Width * Height)/166 (all units in inches).
Packages billable weight is rounded up to the next greatest weight break (e.g., 1.1 lbs. is rated at the 2 lb rate). Learn more about Dimensional Weight.
- What if I have a claim?