Select new payment acceptance options that improve your buyer’s experience on eBay
Attention Required: An Update to Your Integrated Merchant Credit Card (IMCC) Account on eBay
Sellers have new options for credit card payment acceptance that improve the buyer experience on the eBay website and mobile app.
eBay is implementing changes to payment acceptance options for sellers who use their internet merchant account (or Integrated Merchant Credit Card (IMCC) account) to accept credit cards online at eBay checkout. This is part of our ongoing efforts to improve the buyer experience and better support the seller community.
Beginning March 1, 2019, new listings can only be created using an alternate payment acceptance option. After May 1, 2019, eBay is fully discontinuing support for Integrated Merchant Credit Card accounts as a payment acceptance method, and all existing listings will need to be updated with an alternate option.
In order to continue selling on eBay and offer a better experience to your buyers, eligible sellers can select between two alternate supported payment acceptance options - managed payments by eBay and/or PayPal. Please coordinate with your existing internet current merchant account provider - Payflow, Authorize.Net, CyberSource or other - for support on any refunds, chargebacks, or claim obligations for transactions processed on eBay prior to May 1, 2019.
What are the advantages of accepting credit cards through managed payments by eBay?
All eBay sellers will eventually transition to managed payments. It offers:
Compared to your internet merchant account:
Note: Not all sellers are currently eligible for managed payments since we are limiting registrations during our initial rollout. If you’re interested in participating in managed payments, express your interest here.
To learn more about managed payments, visit www.ebay.com/payments. If you opt to manage payments with eBay and have received an email from us about your eligibility at your address on file or Message Center, visit www.ebay.com/paymentsregistration to sign up.
After March 1, 2019, new listings can only be created using managed payments or an alternate payment acceptance option. After May 1, 2019, all existing listings will need to be updated with using managed payments or an alternate option.
For questions, call us at 800-456-3229.
How can I process payments with PayPal?
If you choose to process payments with PayPal, and are not currently not using PayPal as a buyer payment option on eBay, click here or update your eBay account to link it to a PayPal account through MyeBay (MyeBay -> Account -> PayPal account - click ‘Link my PayPal account’) or Seller Hub (Seller Hub -> Account Summary -> PayPal account - click ‘Link my PayPal account’). Use PayPal as the payment acceptance option when creating new listings after March 1, 2019.
You also need to update all existing listings (using MyeBay or Seller Hub or your preferred 3rd party listing tool) to include PayPal as the payment acceptance option before May 1, 2019.
For questions, call us at 866-540-3229.
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What is an Internet merchant account?
It’s an account with a bank that allows you to process credit cards online. It is an additional service that can be added on to your business bank account if you accept credit cards.
Why is eBay no longer supporting internet merchant accounts (or Integrated Merchant Credit Card (IMCC) accounts) to accept credit cards at checkout?
We are implementing this change to improve the buyer experience on the eBay website and mobile app and make it more seamless.
What are the key dates/ milestones I need to be aware of and actions I need to take as a seller using my own internet merchant account (or IMCC)?
  • Since November 2018: New sellers cannot use their internet merchant accounts to accept credit card payments at eBay checkout
  • Beginning March 1, 2019: Existing sellers will no longer be able to create new listings on eBay using their internet merchant accounts as a payment option
    • Actions needed before March 1 for new listings:
      • Select an alternate supported payment acceptance option - you can choose managed payments if you are eligible for it, or PayPal. Use this payment method on all future listings.
  • Beginning May 1, 2019: Buyers will no longer able to purchase from listings that offer only internet merchant accounts as payment acceptance option on eBay Checkout.
    • Actions needed before May 1 for all existing listings:
      • Ensure that your listings on eBay do not offer internet merchant account as the only payment option since these items cannot be purchased. Select an alternate supported payment acceptance option.
      • If you are eligible for and choose managed payments, you will go through the onboarding process and all your eligible listings will get automatically moved over.
      • If you choose to process payments with PayPal, and are not currently not using PayPal as a buyer payment option on eBay, click here or update your eBay account to link it to a PayPal account through MyeBay (MyeBay -> Account -> PayPal account - click ‘Link my PayPal account’) or Seller Hub (Seller Hub -> Account Summary -> PayPal account - click ‘Link my PayPal account’). Use PayPal as the payment acceptance option when creating new listings after March 1, 2019. You also need to update all existing listings (using MyeBay or Seller Hub or your preferred 3rd party listing tool) to include PayPal as the payment acceptance option before May 1, 2019. For questions, call us at 866-540-3229.
What action does a seller currently using internet merchant account (or IMCC) on eBay need to take to migrate to managed payments?
To learn more about managed payments, visit www.ebay.com/payments. Not all sellers are currently eligible for managed payments since we are limiting registrations during our initial rollout. If you’re interested in participating in managed payments, express your interest here.
If you opt to manage payments with eBay and have received an email from us about your eligibility at your address on file or Message Center, visit www.ebay.com/paymentsregistration to sign up.
After March 1, 2019, new listings can only be created using managed payments or an alternate payment acceptance option. After May 1, 2019, all existing listings will need to be updated with using managed payments or an alternate option.
For questions, call us at 800-456-3229.
What actions does a seller currently using internet merchant account (or IMCC) on eBay need to take to migrate to PayPal?
If you choose to process payments with PayPal, and are not currently not using PayPal as a buyer payment option on eBay, click here or update your eBay account to link it to a PayPal account through MyeBay (MyeBay -> Account -> PayPal account - click ‘Link my PayPal account’) or Seller Hub (Seller Hub -> Account Summary -> PayPal account - click ‘Link my PayPal account’). Use PayPal as the payment acceptance option when creating new listings after March 1, 2019.
You also need to update all existing listings (using MyeBay or Seller Hub or your preferred 3rd party listing tool) to include PayPal as the payment acceptance option before May 1, 2019.
For questions, call us at 866-540-3229.
What will my pricing be?
Managed payments:
Please refer to our previous email(s) to you on both your address on file and Message Center, or call us at 800-456-3229. Not all sellers are currently eligible for managed payments since we are limiting registrations during our initial rollout. If you’re interested in participating in managed payments, express your interest here.
To learn more about managed payments, visit www.ebay.com/payments. If you opt to manage payments with eBay and have received an email from us about your eligibility at your address on file or Message Center, visit www.ebay.com/paymentsregistration to sign up.
PayPal:
Please contact PayPal directly. For questions other than pricing, call us at 866-540-3229.
How will my experience differ with eBay managed payments?
All eBay sellers will eventually transition to managed payments.
Managed payments already offers:
  • Expert support on payments - personalized assistance on phone and email from a payments expert for initial set-up and ongoing support. This includes onboarding assistance, a performance assessment, a Getting Started Guide and other resources to support your transition. You’ll also be invited to be part of a private online community and provide feedback on future features.
  • One place for all account information - Payments activities in one place, on eBay (protections, billing, reports, servicing, disputes) and automatic payments to your bank account
  • New way to purchase for your buyers - Apple Pay, a new and easy way to purchase on mobile, along with credit, debit and gift cards (PayPal expected in Summer 2019)
  • Exclusive benefits - Participate in coupons and promotions only for managed payments buyers
Compared to your internet merchant account:
  • Your mobile buyers will be able to check out with your listings on the eBay mobile app
  • You will have more post-transaction support since eBay will track your refunds
  • Functionality between managed payments may differ slightly compared to your internet merchant account. Please see here for more details.
  • You can use 3rd party tools for pre-transaction activities (e.g. listing, inventory and/or order management). Support for post-transaction activities (e.g. reconcile finances or issue seller-initiated partial refunds) will be added in the future. Please contact your individual third party provider for questions specific to their service offerings
Note: Not all sellers are currently eligible for managed payments since we are limiting registrations during our initial rollout. If you’re interested in participating in managed payments, express your interest here.
To learn more about managed payments, visit www.ebay.com/payments. If you opt to manage payments with eBay and have received an email from us about your eligibility at your address on file or Message Center, visit www.ebay.com/paymentsregistration to sign up.
After March 1, 2019, new listings can only be created using managed payments or an alternate payment acceptance option. After May 1, 2019, all existing listings will need to be updated with using managed payments or an alternate option.
For questions, call us at 800-456-3229.
How will my experience be different accepting credit card payments on PayPal compared to my internet merchant account?
With PayPal:
  • Buyers are able to check out with both credit cards and PayPal
  • Your mobile buyers will be able to check out with your listings on the eBay mobile app
For questions, call us at 866-540-3229.