- Scope and Consent
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This Privacy Notice describes our collection, use, disclosure, retention, and protection of your personal information when you use our website.
By using our website. and/or registering for an account with us, you are accepting the terms of this Privacy Notice the Terms and Conditions for Corporate Gift Card Orders, and the Terms and Conditions for eBay Gift Cards (the Terms and Conditions for Corporate Gift Card Orders and the Terms and Conditions for eBay Gift Cards collectively, the “Terms and Conditions”), and you are consenting to our collection, use, disclosure, retention, and protection of your personal information as described in this Privacy Notice. If you do not provide the information we require, we may not be able to provide all of our services to you.
If you reside in the United States, you are contracting with eBay Gift Card Services, Inc., 2065 Hamilton Avenue, San Jose, CA 95125, USA.
- Personal Information
- "Personal information" is information that can be associated with a specific person and could be used to identify that specific person whether from that data or from that data and other information that eBay Gift Card Services, Inc. has or is likely to have access to. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.
- Changes to this Notice
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We may amend this Privacy Notice at any time by posting the amended terms on this site. All amended terms automatically take effect 30 days after they are posted.
- Global Privacy Standards
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eBay Inc. has established global privacy standards for all eBay Inc. companies, including eBay Gift Card Services, Inc., known as our Binding Corporate Rules (BCRs). They are our commitment to protect your personal information and honor our privacy obligations regardless of where your personal information is collected, processed, or retained within our eBay Inc. corporate family. Our BCRs have been approved by a number of European Union privacy regulators. That means we are treating your personal information everywhere within our eBay Inc. corporate family according to European Union privacy standards. More information about our BCRs and our global privacy standards is available at the eBay Privacy Center.
- Collection
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We collect, process, and retain personal information from you and any devices (including mobile devices) you may use when you use or access our website.
The personal information we collect includes the following:
Personal information you give us when you use our website or register for an account with us
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Identifying information such as your name, addresses, telephone numbers or email addresses when you register for an account with us
- Financial information (such as credit card or bank account numbers) in connection with a transaction
- Postage, billing and other information used to purchase or post a gift card, as well as, where postal services are provided through one of our programs, relevant postage information (such as tracking numbers and tracking updates).
- You may also provide us other information through a web form, by updating or adding information to your account, through your participation in community discussions, chats, dispute resolution, or when you otherwise correspond with us regarding your use of our website
- Additional information we are required or authorized by applicable laws to collect and process in order to authenticate or identify you or to verify the information we have collected
Personal information from other sources
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If you give us personal information about someone else, you must do so only with their explicit and prior consent. You have to inform them how we collect, use, disclose, and retain their personal information according to our Privacy Notice.
- Use and Retention
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We use the personal information we collect to: provide and improve operate our website and offer you our services, to contact you about your account to provide you customer service, to provide you with personalized advertising and marketing, and to detect, prevent, mitigate and investigate fraudulent or illegal activities. We may use and retain your personal information as follows:
Provide and improve our services
- Provide access to and use of our website or provide you with services
- Give you access to your order history.
- Customize, measure, and improve our website
- Provide other services requested by you as described when we collect the information
Contact you about your account and provide you customer service
- Contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to provide you customer service
- Contact you as necessary to enforce our Terms and Conditions, applicable laws, and any agreement we may have with you.
- For these purposes we may contact you via email, telephone, text messages, and postal mail. Message and data rates may apply
Personalize our marketing communications
- Contact you, either via email, telephone, and text messages in order to: offer you coupons, discounts and special promotions, and inform you about our website or our services and those of our eBay Inc. corporate family. We will use the contact information you have provided to contact you by e-mail, SMS text and/or telephone if you have consented to such contact. Message and data rates may apply
- Deliver targeted marketing, service updates, and promotional offers based on your communication preferences
Prevent, detect, mitigate, and investigate fraudulent or illegal activities
- Prevent, detect, mitigate, and investigate fraud, security breaches, potentially prohibited or illegal activities
- Enforce our Privacy Notice, our Terms and Conditions or other policies
We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms and Conditions and take other actions permitted or required by applicable laws. After it is no longer necessary for us to retain your personal information, we dispose of it in a secure manner according to our data retention and deletion policies.
- Choice
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You have a choice about how we use your personal information to communicate with you and to send you marketing information.
Communication preferences
You can control the methods by which we may contact you about your account by indicating your communication preferences by direct communication with us.
Marketing
If you do not wish to receive marketing communications from us, you can unsubscribe from the link in the email you received, change your Communication Preferences within My eBay, or indicate your communication preferences within the direct communication from us. Keep in mind, we do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
Withdraw consent
If you withdraw your consent for the use or disclosure of your personal information for purposes set out in this Privacy Notice you may not have access to our website or our services and we might not be able to provide you all of the services and customer support offered to our users and authorized under this Privacy Notice and our Terms and Conditions.
- Disclosure
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We may disclose your personal information to other members of the eBay Inc. corporate family or to third parties. This disclosure may be required for us to provide and to provide you access to our services, to comply with our legal obligations, to enforce our Terms and Conditions, to facilitate our marketing activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We minimize the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose. As stated above, we do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
We may disclose your personal information to the following parties and for the following purposes:
eBay Inc. corporate family members, who may use it to:
- provide joint content and services (like registration, transactions, and customer support)
- help detect and prevent potentially fraudulent and illegal acts, violations of our Terms and Conditions, and data security breaches
- provide you personalized advertising
- guide decisions about their products, sites, applications, services, tools, and marketing communications. Members of our eBay Inc. corporate family will use your personal information to send you marketing communications only if you have consented to receive such communications from them
Service Providers and financial institutions partners
- Third party service providers who help us operate our website or provider our payment processing services, to assist us with the prevention, detection, mitigation, and investigation of potentially illegal acts, violations of our Terms and Conditions, fraud and/or security breaches, bill collection, affiliate and rewards programs, co-branded credit cards and other business operations
Law enforcement, legal proceedings, and as authorized by law
- to comply with our legal requirements, enforce our Terms and Conditions, or protect anyone's rights, property or safety.
- to law enforcement or governmental agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability. We will only disclose information we deem relevant to the investigation or inquiry, such as name, city, state, postcode, telephone number, email address, order history, IP address, and fraud complaints.
- to credit agencies or bureaus as authorized by applicable laws (e.g. information on late or missed payments or other defaults on your account that may be reflected in your credit report or file)
- to third parties involved in a legal proceeding, if they provide us with a subpoena, court order or substantially similar legal procedure, or we otherwise believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity
Data disclosure to PayPal Inc. and its corporate family
We may disclose your personal information to PayPal Inc. and its corporate family for the following purposes:
- to prevent, detect, mitigate, and investigate potentially illegal acts, fraud and/or security breaches, and to assess and manage risk
- to provide customer services, including to help service your account or resolve disputes (e.g., billing or transactional disputes)
- to facilitate the processing of payment cards when you pay within our services with a payment card and we use PayPal to process your payment
- Change of Ownership
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If we were to merge with or be acquired by another company, we may share information with them in accordance with our global privacy standards. Should such an event occur, we will require that the new combined entity follow this Privacy Notice with respect to your personal information. If your personal information will be collected, used, disclosed, or retained for any purposes not covered in this Privacy Notice, you will receive prior notification of the processing of your personal information for the new purposes.
- Security
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We protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls. If you believe your account has been abused, please contact us following the instructions in the Contact Us section below.
- Important Information
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This section describes some additional important information related to your use of our website There are just a few more pieces of important privacy information related to your use of our services that we need to cover:
Children's Privacy
Our website is a general audience websites, and it is not intended for children under the age of 13. We do not knowingly collect personal information from users in this age group.
Third Party Privacy Practices
This Privacy Notice addresses only the use and disclosure of personal information we collect from you. If you disclose your information to others, or if you are directed to a third party website, their privacy notices and practices will apply.
We cannot guarantee the privacy or security of your information once you provide it to a third party and we encourage you to evaluate the privacy and security policies of your trading partner before entering into a transaction and choosing to share your information.
- Questions or Complaints
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If you have a question or a complaint about this Privacy Notice, our global privacy standards, or our information handling practices, you can reach the Global Privacy Office for our eBay corporate family in writing by sending a letter or postcard to: eBay Inc, Attn: Legal - Global Privacy Office, 2065 Hamilton Avenue, San Jose, California 95125, USA.