1. Are you...?

Please select one answer.

Female
Male
Other

2. What’s your age?

Please select one answer.

Under 18
18-24
25-34
35-44
45-54
55-64
65 or older

3. How likely are you to recommend shopping on eBay to a friend or colleague?

Please select one answer.

Not At All Likely 0
1
2
3
4
5
6
7
8
9
Extremely Likely 10

4. Which countries do you prefer to buy items from?

(Select all relevant)

Locally USA China United Kingdom Germany No specific preference Other

5. Which payment method do you prefer?

(Select all relevant)

PayPal Credit or debit card No specific preference Other

6. How important is delivery time to you when shopping on eBay?

Please select one answer.

It’s very important
It’s somewhat important
It’s not really relevant / important to me

7. What is the maximum acceptable delivery time for you when shopping on eBay?

Please select one answer.

1 week or less
1-2 weeks
3-4 weeks
No specific maximum, as long as the item arrives

8. For which of the following categories is eBay your preferred "Go To" source?

(Select all relevant)

Clothing, Shoes and Accessories Jewelry and Watches Consumer Electronics (e.g. TVs, Laptops, Mobile Devices, Gaming Consoles) Home Improvement Patio and Garden Home, Forniture and Appliances Collectibles and Art Music, Movies, Video Games and Books Toys Sporting Goods, Fitness and Outdoors Musical Instruments and Gear (e.g. Guitars, Microphones, Speakers) Auto Parts and Accessories Health and Beauty Products Baby and Toddler Everyday Items (e.g. Towels, T-Shirts, Batteries) Replenishment Items (e.g. Household Cleaning, Laundry Detergent, Shampoo) Groceries Branded Fashion

9. For which of the following occasions is eBay your preferred "Go To" source?

(Select all relevant)

Back to School Holiday Shopping Gift Giving Interests and Hobbies Special Deals and Discounts Selling your own stuff

10. How familiar are you with eBay Money Back Guarantee?

Please select one answer.

Very familiar, and I’ve used it successfully
Familiar. I’ve tried it but it didn’t work for me
Not very familiar. I’ve heard of it, but don’t know how to use it
Never heard of it

11. How important is the eBay Money Back Guarantee to you when shopping on eBay?

Please select one answer.

Means a lot, as I feel protected
It’s nice to have, but not critical
It’s not of big importance to me

12. Have you had any issues or difficulties when shopping on eBay in the last 12 months?

Please select one answer.

Yes
No

13. What kind of issue or difficulty was it?

(Select all relevant)

I couldn’t find the item – it took too long I didn’t like the price – it was higher than on other resources Shipping time was too long Shipping cost was too high Item was difficult to complete the payment process Item was never received Item was received later than an indicated period Item was not as described Item was damaged / defective Seller didn’t respond to my messages Seller didn’t refund after issuing a return Seller didn’t allow me to return the item Seller didn’t complete the transaction Seller didn’t ship to my country Seller asked me to buy the item directly outside the platform instead of through eBay It took a long time for the raised issue/claim to be resolved Other

14. Have you ever contact eBay for help with the issue(s)?

Please select one answer.

Yes
No

15. Was eBay able to resolve the issue(s) to your satisfaction?

Please select one answer.

Yes
No