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Presale listings policy
Presale items are typically listed before they're available to the general public. These items (video games, tickets, and custom-made items) aren't in the seller's control or possession when they're listed.
To list presale items, you must meet all of the following criteria:
Make sure you follow these guidelines. If you don't, you may be subject to a range of actions. We may limit, restrict, or suspend you from buying, selling, or using site features. All of your listings may be removed, displayed lower or not shown in search results, without refunding any or all applicable fees. You may also forfeit special account status and any discounts.
eBay Money Back Guarantee
If you bought a presale item that you didn't receive, you have 30 days after the estimated delivery date to request a refund in My eBay. If no estimated delivery date is available, you can request a refund in My eBay 7 days after paying for an item if the item was shipped domestically, or 30 days after paying for an item if the item was shipped internationally. Learn more about eBay Money Back Guarantee timelines.
Subscriptions are considered presale items and typically aren't allowed to be listed on eBay.
Layaway payment programs
Layaway payments and similar payment programs aren't allowed because the item will not generally be shipped to the buyer within 30 days of the purchase date.
For pre-release items and their accessories, we may block listings until there are no more than 30 days to the release date of the item.
Why does eBay have this policy?
The presale listing guidelines are designed to allow members to buy and sell items that aren't available yet and to protect members from a potentially bad transaction.
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