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Unpaid Item Protection Program |
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Unpaid Item Protection for PowerSellers
PowerSellers get a credit for any Listing Feature Fees when the buyer doesn't pay for the item and the seller closes an Unpaid Item dispute. In order to qualify, PowerSellers need to meet certain requirements and follow best practices.
Requirements to qualify
- List in Auction-style, Auction-style + Buy It Now or Single-item Fixed Price formats (Fixed Price and Store Inventory). Dutch Auctions (Multiple-item auction-style listings), Multiple-item Fixed Price, Multiple-item Store Inventory and Live Auction formats are excluded from the Unpaid Item Protection Program
- Be a member of the PowerSeller Program in good financial standing from the date when the Unpaid Item Dispute is filled through the date when the Feature Fee is credited to your account
eBay sites that qualify
Feature Fee credits will apply to United States and Canadian PowerSellers selling on eBay.com, eBay.ca, eBay Express and eBay Motors.
Which listing Feature Fees are included?
All Feature Fees are covered by this program, including:
- Buy It Now
- Value Pack
- Gallery (until February 20, 2008 when this Feature Fee becomes free)
- Gallery Plus
- Listing Designer
- Subtitle
- Bold
- Scheduled Listings
- 10-Day Duration
- Gift Services
- Pro Pack
- Highlight
- Border
- Featured Plus!
- Gallery Featured
- Pro Pack for Motors
- Home Page Featured
- eBay Picture Services
- Reserve (starting on February 20, 2008)
Final Value Fees and Insertion Fees
PowerSellers can benefit from this Feature Fee credit in addition to the credits that are available today for all sellers: Final Value Fee credit when the seller closes an Unpaid Item dispute, and Insertion Fee credit by relisting and selling the item the second time.
PowerSeller Status
In order to receive the credits, Eligible PowerSellers need to retain PowerSeller status from the listing start date through the date when the Unpaid Item dispute closes. They also must have an account in good financial standing (no overdue balances) and be a registered user (not suspended) when the Fees are credited back.
For more details, please check the FAQs
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