As a seller, the majority of your transactions will go off without a hitch. For those occasional instances when something goes wrong—due to a misunderstanding, an honest mistake or (in rare cases) a bad buyer—eBay Seller Protection is there to defend your best interests.
eBay Seller Protection delivers quality buyers with the detection systems, transaction monitoring, and policies that help create a fair, safe marketplace for you.
Our dedicated Seller Protection team works behind the scenes—every day, around the clock—to enforce our Buying Practices and Seller Protection policies. So you can sell confidently and focus on your business.
Backed by a set of large-scale automated detection systems that monitor millions of transactions every day, our team keeps a look out for anything that could cause problems for our sellers.
While you may never have to deal directly with us, you can sell confidently knowing that we’re always here for you.
The Seller Protection team is always evolving our policies and protective measures based on your input. We follow eBay seller online forums to find out if sellers are experiencing issues our team hasn't encountered. What's more, we're meeting with sellers face to face at our meetups and events. If you have questions or concerns, customer support is there to help.
Together, we can make eBay a fair, safe marketplace.