Deliver great service to help ensure fast access to funds
Payments to some eBay sellers show as pending in their PayPal account and are unavailable for a period of time to allow for successful fulfillment.
Common reasons your funds might be pending
These are the most common reasons your funds would be unavailable for a period of time:
- You're a new seller or have limited selling history, which means you have not yet met all of the following criteria:
- It's been more than 90 days since your first successful sale
- You've made more than 25 sales transactions
- You've had more than $250 in total sales
- Your current seller performance has fallen below the minimum standard for all eBay sellers (Your status shows as “Below Standard” in your Seller Dashboard).
- There may be a high level of risk associated with your account or transactions.
What can I do to get my funds more quickly?
The most important thing you can do to help get your funds more quickly is ship the same day your buyer pays and follow good shipping practices. Based on your shipping method and the shipping information you provide, here's when your funds should be available:
- 3 days after we can confirm the order was delivered, if you pay for shipping and print labels on eBay. The eBay label printing service is free, your tracking information uploads automatically, and you'll get funds to help cover shipping.
- 3 days after we can confirm the order was delivered, if you ship directly using USPS, UPS or FedEx and manually enter your tracking information to My eBay.
- 7 days after your latest estimated delivery date if you don't upload tracking information but you mark the item as shipped in My eBay OR
- 21 days after the buyer pays, if you don't provide tracking information, mark the item as shipped, or the estimated delivery date can't be calculated.
Please keep in mind that it may take longer to get funds if your buyer reports a problem with the transaction.
Best practices for faster access to funds
- Achieve and maintain eBay Top Rated or Above Standard seller performance status.
- Offer an Expedited shipping option (package delivered in 1-3 business days).
- Specify 1-day handling time and always ship the same day you receive the order.
- Buy postage at a discount and print shipping labels on eBay—eBay label printing is a free service.
- Ship with a carrier that offers package tracking and always upload the tracking information to eBay.
- If you choose not to use a service with tracking, make sure you mark the item as shipped in My eBay.
- Respond quickly to resolve any buyer issues.
- Follow all recommended best practices for providing great service.
Frequently Asked Questions
Why do my funds show as pending?
The most common reasons your funds would show as pending are you have a limited selling history or you aren't meeting eBay's minimum performance standards.
How can I pay for shipping if the money from my buyer isn't available right away?
If you print labels on eBay for USPS shipping (domestic or First Class international), up to $15 of your buyer's funds will be available immediately to cover shipping costs for any order less than $50. For any order with a total cost that exceeds $50, up to 30% of the funds from you buyer will be available immediately to cover shipping costs. If you use PayPal for USPS, UPS or Canada Post, you'll need to pay for shipping when you print the label but the reimbursement will be deposited back to your PayPal account within 24 hours.
What can I do to get my funds faster?
The most important thing you can do to help get your funds faster is ship the same day your buyer pays and follow good shipping practices. Based on your shipping method and the shipping information you provide, here's when your funds should be available:
- 3 days after we can confirm the order was delivered, if you pay for shipping and print labels on eBay or if you ship directly using USPS, UPS or FedEx and manually enter your tracking information to My eBay.
- 7 days after your latest estimated delivery date if you don't upload tracking information but you mark the item as shipped in My eBay.
How is the estimated delivery date calculated?
Your estimated delivery date is determined using a combination of your handling time plus the shipping carrier's published estimated delivery time for the service selected by your buyer.
What's the longest period of time funds may show as pending and be unavailable?
If you don't provide tracking information, mark the item as shipped, or the estimated delivery date cannot be calculated, your funds could be unavailable for up to 21 days.
How can I find out the status of my payments to manage my cash flow?
If you have payments shown as pending in your PayPal account, you'll see the status of these payments in My eBay or Seller Hub, including the estimated date funds will be available and steps you can take to help get your funds faster. You can also log in to your PayPal account for up-to-date information on the status of your payments.
Funds availability as shown in Seller Hub:
What is considered a limited selling history?
Sellers are considered to have a limited selling history until three conditions are met:
- It's been more than 90 days since your first successful sale
- You have more than 25 sales transactions and
- You have more than $250 in total sales.
Where can I see my selling history?
Login to my eBay and check your Seller Dashboard to see your total number of selling transactions, total sales volume, and time since you registered as a seller.
How will I know if I'm not meeting eBay's minimum performance standards?
Sellers can see their current performance rating in their Seller Dashboard. If your rating is “Below Standard,” that means you are not meeting the minimum.
How will I know if I'm affected?
If your transaction is affected by this because you have a limited selling history, or you have fallen below eBay's minimum selling standard, you'll be notified that you are affected when you create the listing. You'll also see new information in My eBay, including the estimated date funds will be available. Additionally, you'll receive a notification from PayPal when a payment is received and the funds are in your Pending Balance in your PayPal account.
Which of my listings are affected?
All of your active or “live” listings, including Good 'Til Cancelled listings are affected.
My seller dashboard says my performance rating is “Above Standard” so why do my payments show as pending?
It is possible to have an Above Standard rating and still have your payments show as pending because you have a limited selling history—90 days or less from your first sale, 25 or fewer sales transactions, or $250 or less in total sales.
If I don't have a limited selling history and my performance rating is Above Standard, could I still be subject to having my payments show unavailable for a period of time?
Yes, there may be other PayPal policies that impact the availability of funds if a higher than normal level of risk is associated with your account--for example a sudden spike in eBay Money Back Guarantee cases, PayPal disputes or claims, unusual selling activity, items with an exceptionally high selling price, or sales in a new category or a category such as tickets, travel, or gift certificates. Learn more.
What if I improve my performance and my rating is no longer Below Standard?
eBay evaluates seller performance every 30 days. If your rating moves to Above Standard or Top Rated seller status, your seller performance rating will no longer be a reason why your funds are unavailable.
What happens if an eBay Money Back Guarantee case or PayPal claim is opened during the time the payment is pending?
If an eBay Money Back Guarantee case, PayPal claim or PayPal dispute is opened, or a credit card chargeback is received or other reversal is initiated during the time the payment is pending, funds for that sale are unavailable until the seller resolves the issue or the case is found in the seller's favor. If the seller does not resolve the issue or is found responsible, eBay or PayPal will refund the buyer's payment.
I sell internationally. Will these transactions still be subject to this change?
If you are a seller registered on eBay.com or eBay.ca (either the English or French language version) this change will apply to all of your listings on these three eBay sites whether your items ship domestically or internationally. To help get your funds quicker you can upload tracking information from USPS, UPS, or FedEx. In most cases, when we can confirm delivery, funds will be available in 3 days after delivery has been confirmed. If you use an alternate carrier or when carrier tracking is not available, you can still mark your item as shipped and your funds should be available 7 days after the latest estimated delivery date. If no estimated delivery date can be calculated, funds should be available 21 days after the buyer pays.
What about transactions using payment methods besides PayPal?
Only PayPal transactions are subject to this action. Payments through other methods are covered by the terms and practices of each provider.
What about items that don't require shipping such as services?
For affected sellers, funds from sales of services will be available in 21 days from when the buyer pays.
What about listings that use eBay's Classified Ad format, including digital downloads?
Sales transacted through a classified advertisement on eBay.com or eBay Classifieds are not affected.
I have more than one account. How will my payments be affected?
Funds will be available based on the status of the eBay account from which an item is sold. All new accounts, even those created by established sellers, are subject to this action.
What about items with local pick-up?
If your buyer pre-pays for the item with PayPal and uses local pick-up for an item purchased on eBay.com or eBay.ca (either the English or French language version, but not using eBay's Classified Ad format), your funds will be available 21 days after the buyer pays.
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