Resolve an Unpaid Item

If there's a problem with a transaction and the buyer doesn't pay, Unpaid Item Assistant can save you time and effort

How to Resolve an Unpaid Item

How you're protected
When an unpaid item case closes without payment from the buyer, the seller will automatically receive a final value fee credit from eBay and we'll block the buyer from leaving feedback for that transaction. We'll also record the unpaid item on the buyer's account. If a buyer has a history of unpaid items, it can lead to limits on-or loss of-buying privileges.

Here's how it works
Sellers can open an unpaid item case manually through the Resolution Center or sign up for Unpaid Item Assistant, a feature that allows eBay to automatically open and close cases on sellers' behalves.

To open an unpaid item case in the Resolution Center:

  • Go to the Resolution Center
  • Select 'I haven't received my payment yet,' and click the Continue button

You can open an unpaid item case in the Resolution Center from 2 days to 32 days after the listing has ended (or immediately, if the buyer is no longer registered on eBay). The buyer will have up to 4 days to send a payment after the case is opened. If the buyer doesn't pay within 4 days, manually close the case in the Resolution Center to receive a final value fee credit.

You'll need to manually close the case in the Resolution Center within 36 days after the listing ended. If you haven't closed the case on the 37th day after the listing has ended, eBay will automatically close it and you will not receive a final value fee credit. Also, the unpaid item won't be recorded on the buyer's account.

To automatically open unpaid item cases with Unpaid Item Assistant:

  1. Sign in to My eBay and go to the Account tab.
  2. Click on Site Preferences and opt in for Unpaid Item Assistant.
  3. You can set up Unpaid Item Assistant to automatically open a case after a specified time-2, 4, 8, 16, 24, or 32 days-after the listing is sold.
  4. If you don't see the lower settings (for example, 2 days), you need to update your combined payments preference.

If the buyer doesn't pay within the specified time frame, the case will close automatically and the seller will receive his or her final value fee credit. An unpaid item will be recorded on the buyer's account.

Next Steps after Resolving an Unpaid Item

You can set preferences to relist items

Exclude buyers or transactions

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