Frequently Asked Questions
eBay.ca: Additional information
Earning eBay Bucks
Redeeming eBay Bucks certificates
Impact to Sellers
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What is the eBay Bucks Rewards Program?
The eBay Bucks Rewards Program is designed to reward eBay members for purchasing items on www.ebay.com. If you join, you'll automatically accrue rewards in the form of eBay Bucks based on your qualifying purchases. Upon the completion of each calendar quarter, the eBay Bucks you earned over that 3 month period will be issued to you in the form of an eBay Bucks Certificate. You can use this Certificate to buy more things on eBay!
Does this program cost anything?
Enrollment in eBay Bucks Program and participation are FREE. There is no cost.
eBay.ca: Additional information
Where can I get information on the retirement of the eBay Bucks Rewards Program in Canada?
For more information on the retirement of the eBay Bucks Rewards Program in Canada, please visit this page.
Can anyone participate?
You can participate in the eBay Bucks program if you meet the following qualification:
Are there any rewards programs for eBay users not in the United States?
If you are a resident of the United Kingdom, you may be eligible to earn rewards through Nectar.
Can I earn eBay Bucks on multiple accounts?
No. There is a maximum of 1 eBay account per person that can be enrolled in the eBay Bucks Rewards Program. Members are not allowed to have or create multiple eBay Bucks accounts to circumvent the quarterly earn limit, and it is also not permitted to combine or transfer your earn balance from one account to another.
How do I join?
You can join by enrolling or simply by responding to an invitation email that eBay may send from time to time.
Earning eBay Bucks
How do I earn eBay Bucks?
Earning eBay Bucks is easy! After you enroll start shopping on eBay and you'll automatically earn eBay Bucks on qualifying purchases. Watch your Bucks pile up for the calendar quarter; after the quarter has ended you will receive an eBay Bucks Certificate for the total amount earned.
Do all my eBay purchases qualify?
Most purchases on eBay qualify, but some restrictions apply. See Terms and Conditions.
For example, to qualify, purchases must be:
How is the base earn amount determined for a qualifying purchase?
The base earn amount is calculated by taking the [item price] x [quantity selected] x [earn percentage]. Any additional fees such as shipping, handling and taxes are excluded from this calculation; eBay Bucks are earned solely on the item price.
What is the base earn percentage?
The base earn percentage is the percent amount used to calculate how many eBay Bucks a member will earn on qualifying purchases. The current base earn percentage is 2%.
Are all aspects of my qualifying purchase included in the calculation?
No, eBay Bucks are earned solely on the item price. Any other fees (including, but not limited to, shipping, handling and taxes) are not included in the calculation of the earn amount.
Can the base earn percentage change?
eBay reserves the right to change the base earn percentage up or down. From time to time, eBay may offer special promotions that would provide members with extra eBay Bucks or an additional earn percentage in addition to the base earn percentage for qualifying purchases during the promotion period. If your purchase qualifies for multiple promotions, you will automatically earn credit for the highest value promotional offer.
How do I know if I am signed up to receive emails from eBay Bucks?
To check that you're signed up to receive emails from eBay Bucks, follow these steps:
How do I find out about promotions that might affect how much I earn?
Most promotions are sent via email to the email address you have listed in your account.
Are there any limitations on how many eBay Bucks I can earn?
You can earn eBay Bucks throughout each calendar quarter. For example, you can earn eBay Bucks from January 1 through March 31. Then a new earn period starts on April 1 and runs through June 30. After a calendar quarter ends, your eBay Bucks certificate will appear in your account approximately 15 days.
Can I earn eBay Bucks while taking advantage of another eBay promotional program?
Yes, you may earn eBay Bucks in conjunction with most other eBay promotions such as while using an eBay coupon.
When are my eBay Bucks posted to my account?
eBay Bucks are posted after you purchase and pay for your item(s) with PayPal (either auction-style or Buy It Now). Note: If you make a purchase during one calendar quarter but don't pay for it with PayPal until the next calendar quarter, the eBay Bucks will be credited to your account during the quarter when you pay for the item(s).
I received an extra eBay Bucks promotional offer; when will my eBay Bucks be posted to my account?
On promotion day(s), you must purchase and pay for your item(s) with PayPal on that same day(s) to qualify for the extra eBay Bucks.
Can I earn eBay Bucks without a PayPal account?
No, you need a PayPal account to pay for qualifying purchases to earn eBay Bucks. Sign up for a PayPal account here.
How can I check my eBay Bucks balance?
Go to My eBay and click "eBay Bucks" under the "Buy" heading in the left hand menu bar to see your earn purchase activity and balance or click here.
Why does my eBay Bucks account show a negative balance?
You likely returned an item after you spent the eBay Bucks that you earned for it. This often happens when you purchase an item in one quarter, spend the eBay Bucks certificate you earned for buying that item, and then returned that item. Any future purchases will be offset against that negative balance as you continue to earn eBay Bucks.
Why does my eBay Bucks show $0.00?
At the beginning of each calendar quarter, your eBay Bucks amount listed in the left navigation bar on the My eBay page will reset to $0.00. You have not lost these eBay Bucks; we have simply started processing your certificate. You can check to see if the certificate has been issued by scrolling down to the Activity section on the eBay Bucks page under My eBay.
Why does My eBay show less eBay Bucks than I expected?
The eBay Bucks page in My eBay shows your activity for the current quarter, and the amount you've earned on purchases.
If your purchase has not posted here yet, please wait 48 hours for it to clear. In the rare event that your purchase still doesn't post here after 48 hours, please contact Customer Service.
Some purchases may not qualify for eBay Bucks or may be subject to a restriction. You may be able to identify these purchases as the amount in the earn column should be displayed as a hyperlink. Click that link to learn more about the reason for the restriction.
You should also know that from time to time, purchases may be subject to review, so what first appears as a "$0.00" earning could turn into the earn amount you expected.
If you return a purchase, the eBay Bucks earned for that purchase will be deducted from your eBay Bucks balance total. If the return occurred in the next earn period, you may even start off with a negative balance.
I see the special offers to earn additional eBay Bucks through TrialPay; how does that work?
We occasionally have special merchant offers through TrialPay. These offers are eligible to earn eBay Bucks by going through our eBay Bucks page and completing the offer. Learn more about the Merchant Offer Supplemental Terms & Conditions.
When will the eBay Bucks I earned through TrialPay show up in my Activity?
Once the offer is completed, most additional eBay Bucks are granted within 14 days. You will see the update to your eBay Bucks account in the Activity section of your My eBay Bucks page.
What if I completed a TrialPay transaction and don't see my eBay Bucks? If you don't see your eBay Bucks within 14 days after completing the offer, please send an email to TrialPay at firstname.lastname@example.org and include the following information:
Redeeming eBay Bucks
When will I get my eBay Bucks Certificate?
You will get your eBay Bucks Certificate approximately 3-15 days after the end of the quarterly earn period. Please check the eBay Bucks page in My eBay: Keep an eye on the "Certificates" section. You will also receive an email when your certificate is ready to be redeemed.
Where can I redeem my eBay Bucks Certificate?
You can redeem your Certificate for any qualifying item on eBay.com that accepts PayPal. See Terms and Conditions for details and restrictions.
How do I redeem my eBay Bucks Certificate?
Shop on eBay. Be sure the seller accepts PayPal. Pay for your item with PayPal by the Certificate's expiration date. Your Certificate will be available for use at checkout
How long do I have to redeem my eBay Bucks Certificate?
Your eBay Bucks Certificate is valid for 30 days. Please check your eBay Bucks Certificate for specific dates. Your unredeemed eBay Bucks will expire after the 30 days redemption period.
Can I give or sell my eBay Bucks Certificate to another member?
No, eBay Bucks Certificates may only be redeemed by the member it was issued to. eBay Bucks Certificates are non-transferable.
Can I donate my eBay Bucks?
No, at this time, you cannot donate your eBay Bucks Certificates. The eBay Bucks Certificates may only be redeemed for purchases on eBay by the member who received them.
What do I do if my eBay Bucks Certificate isn't available at checkout?
If your Certificate isn't available at checkout, follow these steps:
Some restrictions apply; see terms & conditions for details.
What if I pay for an item with my eBay Bucks Certificate and I return that item? Do I lose my eBay Bucks?
No, you do not lose your eBay Bucks. When you return the item we will re-issue your eBay Bucks Certificate and you will then have either 21 days or until the end of the existing redemption period (whichever is longer) to spend your eBay Bucks Certificate
Impact to Sellers
Are selling fees impacted?
No, there is no impact to seller fees as a result of this Program.
Are my listings eligible for eBay Bucks ?
You don't have to do anything. eBay Bucks members will see the eBay Bucks offer as long as a seller's item qualifies for eBay Bucks. Please note that as the seller you will not see eBay Bucks information for your own inventory. This is because as a seller you can't buy your own items and you also would not earn Bucks in these cases.
How can I verify that eBay Bucks are offered on my items?
If you are using separate accounts for buying and selling and have signed up for eBay Bucks with your buyer account, you can see the eBay Bucks information from your buying account. In fact, eBay Bucks are displayed for any eBay account other than the account from which an item was listed under these conditions:
Since participation is voluntary, not all eBay members will be participating in the eBay Bucks Rewards Program. Therefore, we strongly discourage you from mentioning eBay Bucks in your listings as some eBay members who are not eBay Bucks members may get confused and hesitate to buy from you.
How can I make sure that eBay Bucks members can earn eBay Bucks when they purchase my listing?
As long as these three criteria are met, you don't have to do anything for members to earn eBay Bucks from your listing:
Can buyers use their eBay Bucks Certificate on my listings?
Yes, buyers can use their eBay Bucks on your listings as long as they pay using PayPal. Please note that using eBay Bucks on a purchase has no effect on how sellers receive their payment.
Can I participate as a buyer?
Absolutely. eBay recognizes that many of its best sellers are also buyers on the eBay site. But please note that only one eBay Bucks account per person is allowed. Therefore, we recommend you enroll the account that you use for buying in the eBay Bucks Rewards Program.