 |
| eBay Bucks |
|
|
Frequently Asked Questions
General Enrollment Earning eBay Bucks Redeeming eBay Bucks certificates eBay.ca: Additional information Impact to Sellers  See how eBay Bucks works. Take the video tutorial. General What is the eBay Bucks Rewards Program? The eBay Bucks Rewards Program is designed to reward eBay members for purchasing items on www.ebay.com and www.ebay.ca. If you join, you'll automatically accrue rewards in the form of eBay Bucks based on your qualifying purchases. Upon the completion of each calendar quarter, the eBay Bucks you earned over that 3 month period will be issued to you in the form of an eBay Bucks Certificate. You can use this Certificate to buy more things on eBay! Does this program cost anything? Enrollment in eBay Bucks Program and participation are FREE. There is no cost. Enrollment Can anyone participate? Participants who:
Can I earn eBay Bucks on multiple accounts? No. There is a maximum of 1 eBay account per person that can be enrolled in the eBay Bucks Rewards Program. Members are not allowed to have or create multiple eBay Bucks accounts to circumvent the quarterly earn limit, and it is also not permitted to combine or transfer your earn balance from one account to another. How do I join? You can join by enrolling or simply by responding to an invitation email that eBay may send from time to time. Earning eBay Bucks How do I earn eBay Bucks? Earning eBay Bucks is easy! After you enroll start shopping on eBay and you'll automatically earn eBay Bucks on qualifying purchases. Watch your Bucks pile up for the calendar quarter; after the quarter has ended you will receive an eBay Bucks Certificate for the total amount earned. Do all my eBay purchases qualify? Most purchases on eBay qualify, but some restrictions apply. See Terms and Conditions. For example, to qualify, purchases must be:
How is the earn amount determined for a qualifying purchase? The earn amount is calculated by taking the [item price] x [quantity selected] x [earn percentage]. Shipping fees, taxes, and any other seller fees are excluded from this calculation. What is the earn percentage? The earn percentage is the percent amount used to calculate how many eBay Bucks a member will earn on qualifying purchases. The current earn percentage is 2%. Can the earn percentage change? eBay reserves the right to change the earn percentage up or down. From time to time eBay may offer special promotions that would provide members with extra eBay Bucks or a higher promotional earn percentage for qualifying purchases during the promotion period. If your purchase qualifies for multiple promotions, you will automatically earn credit for the highest value promotional offer. Are there any limitations on how many eBay Bucks I can earn? Yes. You can earn:
You can earn eBay Bucks throughout each calendar quarter. For example, you could earn from July 1 through September 30. Then a new earn period would start on October 1 and run through December 31. Can I earn eBay Bucks while taking advantage of another eBay promotional program? Yes, you may earn eBay Bucks in conjunction with most other eBay promotions such as while using an eBay coupon. In fact, we even allow you to earn eBay Bucks on the promotional offer savings amount. Can I participate without a PayPal account? No. You can enroll in the eBay Bucks Rewards Program without a PayPal account, but you need to pay for qualifying purchases with PayPal to earn eBay Bucks. If you don't yet have a PayPal account—which is free, by the way—you'll want to get one right after you enroll in the eBay Bucks Rewards Program. How can I check my eBay Bucks balance? Go to My eBay and click "eBay Bucks" under the "Buy" heading in the left hand menu bar to see your earn purchase activity and balance. Why does My eBay show less eBay Bucks than I expected? The eBay Bucks page in My eBay shows your activity for the current quarter, and the amount you've earned on purchases. If your purchase has not posted here yet, please wait 48 hours for it to clear. In the rare event that your purchase still doesn't post here after 48 hours, please contact Customer Service. Some purchases may not qualify for eBay Bucks or may be subject to a restriction. You may be able to identify these purchases as the amount in the earn column should be displayed as a hyperlink. Click that link to learn more about the reason for the restriction. You should also know that from time to time, purchases may be subject to review, so what first appears as a "$0.00" earning could turn into the earn amount you expected. If you return a purchase, the eBay Bucks earned for that purchase will be deducted from your eBay Bucks balance total. If the return occurred in the next earn period, you may even start off with a negative balance. Why can't I see the "Bucks" logo while checking out, it was there on the "View Item" page? Some sellers host their own checkout pages that integrate directly with eBay and PayPal. Since these pages are not managed by eBay, we cannot show you the "Bucks" earn messaging. Since the Bucks logo on the "View Item" page was visible, you should still earn eBay Bucks for this transaction as long as you pay with PayPal and no other restrictions apply. See Terms and Conditions for any questions on restrictions. Redeeming eBay Bucks When will I get my eBay Bucks Certificate? You will get your eBay Bucks Certificate 3-15 days after the end of the quarterly earn period. Please check the eBay Bucks page in My eBay: Keep an eye on the "Certificates" section. Where can I redeem my eBay Bucks Certificate? You can redeem your Certificate for any qualifying item on eBay.com or eBay.ca that accepts PayPal. See Terms and Conditions for details and restrictions. How do I redeem my eBay Bucks Certificate using eBay's checkout? Shop on eBay. Be sure the seller accepts PayPal. Pay for your item with PayPal by the Certificate's expiration date. Your Certificate will be automatically applied when you check out within eBay's checkout system. 
How long do I have to redeem my eBay Bucks Certificate? Your eBay Bucks Certificate will be good for 30 days upon issue. Please check the eBay Bucks page in My eBay (ebay.com/ebaybucks) for specific dates. Your eBay Bucks will expire after 30 days from the date of issue. Can I give or sell my eBay Bucks Certificate to another member? No, eBay Bucks Certificates may only be redeemed by the member it was issued to. eBay Bucks Certificates are non-transferable. What do I do if my eBay Bucks Certificate isn't automatically applied? If your Certificate isn't automatically applied (this may happen in some customized checkout systems), just follow these steps:
eBay.ca: Additional information Earning eBay Bucks on the eBay.ca site works the same way as it works on eBay.com unless otherwise stated. Here's a summary of the 2 main differences, both with regards to the French Canadian eBay site. I can't find eBay Bucks information on the French Canadian eBay site! We're working on implementing eBay Bucks display in the French language version of the eBay Canada site www.cafr.ebay.ca. For now, please visit "My eBay" on the English Canadian site or the U.S. site to check your eBay Bucks balance. This work in progress only relates to the display, not to the earn functionality. Any eligible purchase made on the www.cafr.ebay.ca site will earn you eBay Bucks, however, it will not be displayed on the item detail page nor in checkout. Redeeming eBay Bucks on the French Canadian eBay site www.cafr.ebay.ca eBay Bucks can be redeemed on the US eBay site, the English Canadian site and the French Canadian eBay site. Please note one important difference: Until the full functionality for supporting the French Canadian site is completed, there will be no automatic application of the eBay Bucks certificate during checkout on this site. To use an eBay Bucks certificate for a purchase on the French Canadian site, please follow these steps: http://pages.ebay.com/rewards/certificate/index.html. Impact to Sellers Are selling fees impacted? No, seller fees do not increase as a result of this program. eBay Bucks reallocates marketing spend from acquiring new buyers to reward existing eBay buyers. How do I participate with my inventory? You don't have to do anything. Sellers do not need to enroll in the eBay Bucks Rewards Program in order for buyers to earn eBay Bucks on their inventory. Please note that as the seller you will not see eBay Bucks information for your own inventory. This is because as a seller you can't buy your own items and you also would not earn Bucks in these cases. But the other eBay Bucks members will see the eBay Bucks offer as long as a seller's item qualifies for eBay Bucks. How can I verify that eBay Bucks are offered on my items? If you are using separate accounts for buying and selling you can see the eBay Bucks information from your buying account. In fact, eBay Bucks are displayed for any eBay account other than the account from which an item was listed under these conditions:
Since participation is voluntary not all eBay members will be participating in the eBay Bucks Rewards Program. Therefore we strongly discourage you from mentioning eBay Bucks in your listings as some members may get confused and hesitate to buy from you. How can I make sure that buyers can earn eBay Bucks when they purchase my listing? You must offer PayPal as a payment option, your items must not be in any of the restricted categories (see Terms and Conditions for details) and the buyer must pay with PayPal. Can buyers use their eBay Bucks Certificate on my listings? Yes, however there are some restrictions, See Terms and Conditions for a complete list. For example, if you have a custom checkout process that is integrated with eBay or you use a 3rd party checkout provider then buyers may be able to redeem their eBay Bucks Certificate if your checkout integration uses either:
Can I participate as a buyer? Absolutely, eBay recognizes that many of its best sellers are also buyers on the eBay site. But please note that only 1 eBay Bucks account per person is allowed, therefore enroll the account that you use for buying in the eBay Bucks Rewards Program. |
 About eBay | Security Center | Buyer Tools | Policies | Stores | eBay Wish list | Site Map | eBay official time | Preview new features | Tell us what you think | |
| Copyright © 1995-2012 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. Use of this Web site constitutes acceptance of the eBay User Agreement and Privacy Policy. |
|
