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| eBay Bucks |
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Frequently Asked Questions
General Enrollment Earning eBay Bucks Redeeming eBay Bucks certificates Impact to Sellers  See how eBay Bucks works.Take the video tutorial. General What is eBay Bucks? eBay Bucks is a rewards program for eBay members. If you join, you'll automatically earn rewards in the form of eBay Bucks based on your qualifying purchases. Every calendar quarter, the eBay Bucks you earned over that 3 month period will be issued to you in the form of an eBay Bucks certificate. You can use this certificate to buy more things on eBay! Does this program cost anything? Participation in eBay Bucks is FREE! There is no cost to enroll in the program. Enrollment Can anyone participate? The eBay Bucks program is currently in BETA, so at this time eBay is limiting sign-up to a random selection of invited eBay members only. Only members who receive an invitation email are eligible to sign-up for the program. Once the BETA phase ends, we will be adding new participants and will evaluate opening up the eBay Bucks program to all eBay members registered on www.ebay.com, living in the United States, and with account in good standing (no holds or suspensions). What does BETA mean, why is participation limited? The eBay Bucks program is in its initial release and is being previewed to a limited group of members to gain feedback before we finalize the official release. During BETA, member feedback is incredibly useful to help us shape the features and design. We strive to have the highest quality during BETA, but also recognize that since this is new, we may run into issues. The good news is that we fix them as soon as we find them! So if you run into any issues, please check back again later as there's a high probability the problem will have already been resolved. If you have any feedback you wish to share, please do so here. Will I get any unsolicited emails for signing up? Not at all, the only new emails you will receive will be directly related to the eBay Bucks program. You may on occasion receive program emails such as special promotion alerts that will allow you to earn even more eBay Bucks or receive a survey asking for your feedback so we can make the program even more special. You will NOT receive any additional emails outside of the eBay Bucks program as a result of enrolling. Earning eBay Bucks How do I earn eBay Bucks? Earning eBay Bucks is easy! After you enroll, just make qualifying purchases on eBay and you'll automatically earn eBay Bucks. Watch your Bucks pile up for the calendar quarter; you'll then receive an eBay Bucks certificate for the total amount earned. Do all my eBay purchases qualify? Most purchases on eBay qualify, but some restrictions apply. See Terms and Conditions. For example, to qualify, purchases must be:
How is the earn amount determined for a qualifying purchase? The earn amount is calculated by taking the [item price] x [quantity selected] x [earn percentage]. Shipping fees, taxes, and any other seller fees are excluded from this calculation. What is the earn percentage? The earn percentage is the percent amount used to calculate how many eBay Bucks a member will earn on qualifying purchases. The earn percent for the eBay Bucks program is 2%. Can the earn percentage change? There are no current plans to change the earn percentage, but eBay reserves the right to change this earn percentage due to market or other conditions. From time to time eBay may offer special promotions that would provide members with extra eBay Bucks or a higher promotional earn percentage for qualifying purchases during the promotion period. If your purchase qualifies for multiple promotions, you will automatically earn credit for the highest value promotional offer. Are there any limitations on how much I can earn? Yes. You can earn:
For how long can I earn? You can earn eBay Bucks throughout each calendar quarter. For example, you could earn from April 1 through June 30. Then a new earning period would start on July 1 and run through September 30. Can I earn eBay Bucks while taking advantage of another eBay promotional program? Yes, you may earn eBay Bucks in conjunction with most other eBay promotions such as while using an eBay coupon. In fact, we even allow you to double dip, or earn eBay Bucks on the promotional offer savings amount. Can I combine the eBay Bucks I've earned with multiple eBay accounts? While each of those accounts may be eligible to earn eBay Bucks if invited, you are not allowed to combine or transfer your earn balance from one account to another. This is also true for the eBay Bucks certificate. Can I participate without a PayPal account? No. You can enroll in the eBay Bucks program without a PayPal account, but you need to pay for qualifying purchases with PayPal to earn Bucks. If you don't yet have a PayPal account--which is free, by the way--you'll want to get one soon after you enroll in the eBay Bucks program. How can I check my balance? Go to My eBay and click "eBay Bucks" under the "Buy" heading in the left hand menu bar to see your earn purchase activity and balance. Why does My eBay show less eBay Bucks than I expected? The eBay Bucks page in My eBay shows your activity for the current quarter, and the amount you've earned on purchases. If your purchase has not yet posted here yet, please wait 48 hours for it to clear. In the rare event that your purchase still doesn't post here after 48 hours, please contact Customer Service. Some purchases may not qualify for eBay Bucks or may be subject to a restriction. You may be able to identify these purchases as the amount in the earn column should be displayed as a hyperlink. Click that link to learn more about the reason for the restriction. You should also know that from time to time, purchases may be subject to review, so what first appears as a "$0.00" earning could turn into the earn amount you expected. If you return a purchase, the eBay Bucks earned for that purchase will be deducted from your Bucks balance total. If the return occurred in the next earning period, you may even start off with a negative balance. Why can't I see the "Bucks" logo while checking out, it was there on the "View Item" page? Some sellers host their own checkout pages that integrate directly with eBay and PayPal. Since these pages are not managed by eBay, we cannot show you the "Bucks" earn messaging. Since the Bucks logo on the "View Item" page was visible, you should still earn eBay Bucks for this transaction as long as you pay with PayPal and no other restrictions apply. See Terms and Conditions for any questions on restrictions. Redeeming eBay Bucks certificates When do I get my eBay Bucks certificate? You will get your eBay Bucks certificate 5-15 days after the quarterly earning period ends. Please check the eBay Bucks page in My eBay: Keep an eye on the "Certificates" section. Where can I redeem my eBay Bucks certificate? You can redeem your certificate for any qualifying item on eBay.com that accepts PayPal. See Terms and Conditions for details and restrictions. Here's how to redeem your eBay Bucks certificate using eBay's checkout:
How long do I have to redeem my eBay Bucks certificate? Your eBay Bucks certificate will be good for 30 days upon issue. Please check the eBay Bucks page in My eBay for specific dates. Can I give or sell my eBay Bucks certificate to another member? No, eBay Bucks certificates may only be redeemed by the member it was issued to. eBay Bucks certificates are non-transferable. What do I do if my eBay Bucks certificate isn't automatically applied? If your certificate isn't automatically applied (this may happen in some customized checkout systems), just follow these steps: 1. Get your code from the eBay Bucks section of My eBay. 
2. Continue through the customized checkout experience. You may see promotional code redemption boxes along the way. This is for merchant specific codes provided by the seller. You should not use your code until you are logged into PayPal on the payment page. 3. Look for the PayPal logo to ensure you are on the PayPal payment page. Enter your code in the redemption box on the PayPal payment page. In some cases, you will first need to click on the "Enter gift certificate, reward, or discount" link to open the redemption box. The red arrow in the screen shots below show you the only two possible places you can enter your eBay Bucks certificate code for redemption.
Impact to Sellers Are selling fees impacted? No, seller fees will not increase as a result of this program. eBay Bucks is one of many new programs that reallocates marketing spend from acquiring new buyers to reward existing eBay buyers. Can I participate? Absolutely, eBay recognizes that many of its best buyers are also sellers. Should I mention eBay Bucks in my item listings? eBay Bucks will be launched as a Beta trial to a random selection of members. Those that are part of the program will see their potential rewards on the View Item page, and other areas of the eBay site, including My eBay. Since participation will initially be invitation only, many eBay members may not even know about the program. We strongly discourage you from mentioning eBay Bucks in your listings as some members may get confused and hesitate to buy from you. How can I make sure that buyers can earn eBay Bucks when they purchase my listing? You must offer PayPal as a payment option, your items must not be in any of the restricted categories and the buyer must pay with PayPal. Can buyers use their eBay Bucks certificate on my listings? Yes, however there are some restrictions, See Terms and Conditions for a complete list. For example, if you have a custom checkout process that is integrated with eBay or you use a 3rd party checkout provider then buyers may be able to redeem their eBay Bucks certificate if your checkout integration uses either: — PayPal CP Cart (any version) — PayPal Express Checkout version 53.0 or above, with cart line item details Note: All sellers using Channel Advisor will be covered since Channel Advisor merchants can use either CP Cart or Express Checkout (with enhancements starting in late March). |
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