Setting up your System

Live bidding uses Internet technology that ensures that your bid is received by the auction house at the time that you place it. Because of that, there is a minimum system configuration required. These requirements only apply for live bidding - you can browse auctions, search for lots, and place absentee bids with almost any computer system.

Troubleshooting Tips

If you are unable to move past the "Loading..." screen or if you receive errors when trying to load the live bidding/viewing interface we recommend that you upgrade your version of Java. If that does not fix your problem please try clearing your eBay cookies and/or clearing your browser cache.

Java Upgrade

If you have a PC: To do this, please go to http://www.java.com/en/download/ and click on the orange "Begin Download" button.

If you have a Mac: The following fix works for Mac OS X 10.3 and Firefox 1.0.3 and higher. Please perform the following steps:

1) Upgrade to Java 1.4.1 by either:

• Select Software Update from the dialog. Download and install Java 1.4.1 when prompted - You can also review previously installed updates in this window to see if Java 1.4.1 has already been installed,  OR
• Download Java 1.4.1 from the Apple site at http://www.apple.com/support/downloads/java.html

2) Download and install the Java Embedding Plugin from http://sourceforge.net/projects/javaplugin/

Clear your cache and eBay cookies

To delete your eBay cookies, go to the Start menu found on your taskbar. Select the "Search" or "Find" option, and "Files or Folders". Type "Cookies" in the search box and make sure that the "look in" field is selecting your hard drive, usually C:. Once the search is complete, double-click all the folders named "Cookies" and, in each folder, delete all the files that have the word "eBay" in the name.

In Internet Explorer, go to Tools->Internet Options->General and click the "Delete Files" button under the "Temporary Internet files" section. Click OK.

In Netscape Navigator, go to Edit->Preferences, click on the arrow or + next to Advanced->Cache and click the Clear Cache button on the right hand side of the page. Click OK.

In Firefox, go to Tools->Options->Privacy, and then select "Clear" next to History, Cookies, Cache. Click OK.

System Requirements for Live Bidding

	Recommended System Configuration	Minimum System Configuration
PC	•  Pentium III @ 500MHz •  56k modem •  128MB RAM •  Windows 98, NT, 2000, ME, or XP •  Internet Explorer 6, Netscape 7.2, Firefox 1 Java enabled	•  Pentium II @ 350MHz •  56k modem •  64MB RAM •  Windows 95, 98, or NT •  Internet Explorer 5.5, Netscape 7, Firefox 1 Java enabled
Mac	•  Macintosh computer with a PowerPC G3, G4 or G5 processor •  56k modem •  256MB RAM •  Mac OS X 10.3 •  Firefox 1.0.3+  Java enabled  •  Java Embedded Plugin from SourceForge	•  Macintosh computer with a PowerPC G3, G4 or G5 processor •  56k modem •  256MB RAM •  Mac OS X 10.3 •  Firefox 1.0.3+  Java enabled  •  Java Embedded Plugin from SourceForge

Live Auctions uses Java technology to transmit bids between your computer and the auction house. Please make sure that your browser is set up to work with Java before you start bidding:

• If you are using Netscape, go to Edit–>Preferences–>Advanced and make sure "Enable Java" and "Enable JavaScript" are selected.

• If you are using Internet Explorer, go to View or Tools (depending on your version)–>Internet Options–>Advanced and make sure that "JIT compiler for virtual machine enabled" is checked under the Microsoft VM section
• If you are using Firefox, go to Tools > Options. Click on "Web Features" on the left. Make sure that "Enable Java" is selected.

Finally, for optimum viewing of your live bidding, your monitor should be set at 1024 x 768 pixels (minimum configuration is 800 x 600 pixels). To check this, click the Start button, go to Settings>Control Panel>Display>Settings and make sure that the desktop area is set up to at least 800 x 600 pixels.

Come join the world of Internet Live Auctions! If you are new to eBay, register now. If you've already registered, check out our upcoming auctions.

Before the Auction •  Before the live auction •  Registering with Live Auctions •  Finding lots (items) •  How absentee bids work •  Setting up your system •  How much does this cost •  Contacting the seller Still have a question? Ask our Live Auctions support staff at lasupport@ebay.com.

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