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Reporting intellectual property infringements (VeRO)
In this article
In this article

Overview of VeRO

eBay developed the Verified Rights Owner (VeRO) Program to help protect not only intellectual property, but the consumer as well.

Highlights of the program include:

  • Expeditious removal of listings reported to eBay by more than 5,000 intellectual property rights owners

  • Proactive monitoring and removal of listings that violate eBay policies designed to prevent the listing of infringing items on eBay.

  • Ability to save searches and have the results emailed to you

  • Suspension of repeat offenders

  • Cooperation with rights owners seeking personal information on alleged infringers

Because intellectual property owners are ultimately responsible for protecting their intellectual property, and eBay isn't an expert in an intellectual property owner's rights, we need your help in identifying listings that you believe may infringe your rights.

How to report a listing to eBay

If you have a good faith belief that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you can download and submit a Notice of Claimed Infringement (NOCI) to eBay's designated agent, or you can provide eBay's designated agent with the following information:

  1. a physical or electronic signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest that is allegedly infringed;

  2. identification or description of the copyrighted work or other intellectual property that you claim has been infringed.  If you are asserting infringement of an intellectual property right other than copyright, please specify the intellectual property right at issue (for example, trademark or patent);

  3. identification or description of where the material that you claim is infringing is located on the eBay site, with enough detail that we may find it on eBay's website;

  4. your address, telephone number, and email address;

  5. a statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright or intellectual property owner, its agent, or the law;

  6. a statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.

eBay's agent designated to receive claims of copyright or other intellectual property infringement may be contacted as follows:

By mail
eBay's Registered Agent
583 W. eBay Way
Draper, UT 84020

By phone
(866) 322-9106

By fax
(801)757-9521

By email
copyright@ebay.com

eBay has adopted and implements a policy that provides for the termination in appropriate circumstances of the accounts of users who repeatedly infringe copyrights or other intellectual property rights of eBay and/or others.

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