Most transactions go smoothly on eBay, but occasionally problems can occur. Communicating with your trading partner is an important part of resolving disputes. The best and fastest way to resolve problems is to contact your trading partner directly by email or phone.

To request your buyer’s or seller’s contact information, see Contacting eBay Members.

If you’ve tried contacting your trading partner but haven’t been able to resolve the problem, eBay has a variety of solutions to help you.

eBay’s Dispute Console

eBay’s dispute console is an online communication tool that can help you track, manage, resolve, or close any existing disputes. All information posted in this tool will be accessible anytime by you, the seller or buyer, and eBay Customer Support. Learn more about reporting and tracking disputes.

You can report the following problems:

• Item not received or significantly not as described process– (For buyers) Use this process if you paid for an item but didn't receive it. You can also use this process if you paid for and received an item, but it was significantly different from the item description.

• Unpaid item – (For sellers) Use this process if a buyer bought an item but has not paid for it.

Other eBay processes

• Mutual Feedback Withdrawal – (For all eBay members) Use this process to work with your transaction partner to get feedback removed that you don’t think you deserved.

Third-party processes

• Independent Feedback Review – (For an eBay Motors vehicle transaction) If you received Feedback for a motor vehicle transaction that you think is unwarranted, you can request that it be examined by a neutral reviewer. If the reviewer finds that the Feedback violated certain guidelines, the Feedback rating will be removed.

• Impartial Mediation – SquareTrade – eBay's preferred dispute resolution provider, offers a free Web-based forum where you can work out problems, as well as a panel of professional mediators who can help you resolve your dispute.   

• Communicating with Your Trading Partner

• Reporting and Tracking Disputes

• Buyer Protection Programs

• Understanding eBay’s Role

If you're looking for more help or have a question to ask, please contact us.