In this article
	Talk to the buyer Work it out in our Resolution Center We contact the buyer to request payment Close the case If your problem isn't resolved If you suspect fraud, report the buyer

If you don't receive payment for an item you've sold, we're here to help with guidelines and tools for resolution. If you haven’t received payment after 4 days, here’s what to do:

If your problem isn't resolved

• If the buyer didn't pay, you may be credited for the final value fee.

• You can extend a Second Chance Offer to another bidder.

• You can relist the item (and you may be credited for the insertion fee as well as the final value fee).

• If you want a refund for your credit, see requesting a refund from eBay.

• When you close the case, our Trust and Safety team is automatically alerted. Actions may include recording unpaid items on the buyer's account, which can lead to restriction or suspension of that buyer's account.

• The buyer can appeal the unpaid item.

If you suspect fraud, report the buyer

If you think your buyer bought or tried to buy an item fraudulently, read our information about fraudulent payments, and then report the buyer. We don’t provide mediation, collect payment, or force a member to complete a transaction. We will, however, review reports of attempts to purchase items using fraudulent funds and take appropriate action in accordance with our policies.

You can also:

• Contact law enforcement in your area, as well as the buyer's area. We’ll cooperate with any investigation after you've closed a case in the Resolution Center.

• File a complaint with the Internet Crime Complaint Center.