|Home > Help >Selling & seller fees>Resolving selling problems>Using Unpaid Item Assistant|
Using Unpaid Item Assistant
When Unpaid Item Assistant opens a case, the buyer has up to 4 days to pay. When they buyer pays for the item, the case closes automatically.
If the buyer still doesn't pay for the item, the case closes automatically, you get a final value fee credit, and we record the unpaid item in the buyer's account. You can then relist your item at any time.
If you don't want to use Unpaid Item Assistant, you can open and close cases manually in the Resolution Center or in the Orders section of Seller Hub. You and your buyer can also agree to cancel the transaction.
You can use Unpaid Item Assistant if:
If you offer local pickup, paper checks, money orders, credit cards, or debit cards processed through your Internet merchant account, you need to remove these payment methods in order to use Unpaid Item Assistant on those listings.
Setting it up
Setting up Unpaid Item Assistant:
Turning it off
Turning off Unpaid Item Assistant allows you to give your buyer more time to make a payment, and it also prevents an unpaid item from automatically recording in the buyer's account. Once you turn off Unpaid Item Assistant, you can't turn it back on for that transaction.
Turning off Unpaid Item Assistant for a specific transaction:
If Unpaid Item Assistant has already opened a case, you can still turn it off to prevent the case from closing automatically.
Turning off Unpaid Item Assistant on an open case:
If you turn off Unpaid Item Assistant and the buyer pays using one of the electronic payment methods, then the case closes automatically. If the buyer pays with another method, go to the Sold section in My eBay, find the item, and select Mark As Payment Received from the drop-down menu.
If the buyer doesn't pay, you need to close the unpaid item case yourself.
If you don't close the unpaid item case yourself, the case automatically closes on the 37th day after it was opened. You won't get a final value fee credit, and we won't record an unpaid item in the buyer's account.
Turning off Unpaid Item Assistant for all future transactions:
Automatically relisting items and adjusting quantities
You can set up Unpaid Item Assistant so that when a case closes without payment, the item is relisted automatically, in the same format and with the same upgrades as your original listing.
Setting up Unpaid Item Assistant to relist items and adjust quantities automatically:
Keep in mind that you're still responsible for any fees associated with relisting your item.
Excluding buyers from Unpaid Item Assistant
You can create a list of buyers with whom you don't want Unpaid Item Assistant to open cases automatically. You may want to do this to give preferred buyers more time to pay whenever they buy from you. You need to open cases manually with these buyers if they don't pay.
Excluding certain buyers from Unpaid Item Assistant:
How Unpaid Item Assistant affects Feedback
If you're using Unpaid Item Assistant, Feedback from buyers who haven't paid is blocked automatically. As soon as Unpaid Item Assistant opens a case, the buyer won't be able to leave Feedback for your transaction until the case is closed and you've received payment.
If a buyer doesn't pay, we record an unpaid item in their account, and any Feedback left for your transaction before the case was opened is removed. If the buyer hasn't left Feedback yet, they won't be able to once the unpaid item is recorded on their account.
Buyers can still leave Feedback in these situations:
While Unpaid Item Assistant works for most eBay listings, including items listed in eBay Motors Parts & Accessories, it isn't available for eBay Motors vehicle purchases. If you've sold a car and haven't received payment, you can open an unpaid item case in our Resolution Center.
If you use Unpaid Item Assistant, you can't open another unpaid item case when the buyer pays electronically through eBay.
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the eBay Community to post a question.