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Turbo Lister Troubleshooting

The following are some troubleshooting tips that involve configuration and database issues. For additional troubleshooting information, refer to the Help in the Turbo Lister application.

Locating your Turbo Lister log files

  • To help resolve technical problems with Turbo Lister, eBay Customer Support may request that you to send them your Turbo Lister log file as an email attachment.

  • Turbo Lister log files are located on your hard drive (typically at C:\Program Files\eBay\Turbo Lister2).

  • Turbo Lister log files have the extension ".log." eBay Customer Support recommends you send the Tl.log and Tl.log.bak1.log files. These are usually the most recent log files.

Configuring Turbo Lister to work with a Firewall

In order for Turbo Lister to connect and communicate with eBay, your Internet firewall must be configured properly.

Firewall-related errors include the following:

  • "The server name or address could not be resolved."

  • "A connection with the server could not be established."

  • "An unexpected error occurred while creating your description and submitting your pictures."

  • "Network problems are preventing Turbo Lister from communicating with eBay."

You can use the following procedures to enable Turbo Lister to work with the common firewall programs.

To configure Turbo Lister with Norton Internet Security (http://www.symantec.com/techsupp/ ):

  1. Log in to Open Norton Internet Security as "Supervisor."

  2. Select the "Personal Firewall" section on the main page and click the Configure button to open the Program Control page.

  3. Select the Program Control tab to access Manual Program Control options.

  4. Scroll and locate Turbo Lister (Tl.exe) or click "Add" to add Turbo Lister.

  5. Set Turbo Lister (Tl.exe) to "Permit."

  6. Click the OK button to close Program Control.

To configure Turbo Lister with McAfee Firewall (http://www.nai.com/us/support/ ):

  1. Open McAfee Firewall.

  2. Under the "Tasks" heading, click "Configuration Assistant."

  3. Click the Next button in the Configuration Assistant screen until you see the "Control Internet Programs."

  4. Scroll and locate Turbo Lister (Tl.exe) or click the Browse button to add Turbo Lister.

  5. Select the "Allow this program to have full unfiltered access to the Internet" option.

  6. Click the Apply button to save the setting.

To configure Turbo Lister with Zone Alarm (http://www.zonelabs.com/):

  1. Open Zone Alarm.

  2. On the left column, click "Program Control."

  3. Select the Programs tab.

  4. Locate Turbo Lister (Tl.exe) and verify that it has a green check mark beside it. If not, click each blue "?" or red "X" in the "Access" column and select "Allow" from the menu. Note: Check only for the "?"s or "X"s that appear beside Turbo Lister.

To configure Turbo Lister with XP Service Pack 2:

  1. Go to the XP Service Pack 2 Security Center by going to Start -> Control Panel and then clicking Security Center.

  2. Click the "Windows Firewall" option at the bottom of the Security Center Window.

  3. Select the Exceptions tab.

  4. Scroll to locate "eBay Turbo Lister" in Programs and Services, and verify that the check box is selected.

  5. If you do not see "eBay Turbo Lister", then click the Add Program button to browse and select the Tl.exe file in the Turbo Lister directory (C:\Program Files\eBay\Turbo Lister 2).

  6. Once eBay Turbo Lister has been added to the Exceptions, click the OK button and close the Security Center.

Network Errors

Network errors are typically caused by having an outdated copy of Turbo Lister installed on your computer or by a configuration issue with your personal Firewall. To update your copy of Turbo Lister you will need to uninstall and reinstall the program (for instructions, see Installing Turbo Lister).

Outdated OLE DB Versions – Applicable to Turbo Lister 1 installations only

Having outdated versions of certain programs may cause problems installing and updating Turbo Lister 1, as well as problems reading, and writing Turbo Lister 1 database files. These problems have been corrected in Turbo Lister 2! If you are experiencing these issues, it is highly recommended that you download and install Turbo Lister 2 (for instructions, see Installing Turbo Lister)

If you do not wish to install Turbo Lister 2 at this time, you may need to download and install MDAC 2.8 and MS JET files, available from the Microsoft download Web site in order to resolve your issue.


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