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Becoming a Top-rated seller
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Top-rated sellers are PowerSellers who consistently provide the best buying experiences to their customers. Whether you have large volume sales or smaller volume, you can be a Top-rated seller.

What are the requirements?

To become a Top-rated seller you need to:

  • Meet the requirements for detailed seller ratings (DSRs), including a positive Feedback score of at least 98%.

    • If you've had more than 400 transactions during the previous 3 months, the percentage of 1s and 2s must be below 0.50% for each detailed seller rating for the past 3 months.

    • If you've had fewer than 400 transactions over the previous 3 months, but more than 400 annual transactions, the percentage of 1s and 2s must be below 0.50% for each detailed seller rating for the past 12 months.

    •  If you have less than 400 transactions in the last 12 months :

      - You need 3 or fewer instances of 1s and 2s to be a Top-rated seller.

      - You need 4 or fewer instances of 1s and 2s to be a PowerSeller.

    Note: To accurately measure your overall performance, we only count 1s and 2s if they come from two or more buyers within any given evaluation period. If you have more than 400 transactions, three or more buyers must leave low detailed seller ratings before they are counted.

Top-rated seller benefits

Top-rated sellers receive the following privileges and benefits:

  • Priority customer service

  • 20% discount on final value fees

  • Unpaid item protection

  • Expanded seller protection from PayPal

  • A badge on listing pages

  • The opportunity to purchase the Featured First listing upgrade

  • Increased visibility in Best Match search results

Fee discounts

As a Top-rated seller you can earn a 20% discount on your monthly final value fees.

Note: The current discount structure will remain in effect to give you a chance to qualify for Top-rated seller status over a period of months. During this time PowerSeller discounts will remain at the levels described below:

  • 5% discount with a detailed seller rating of 4.6 or higher

  • 15% discount with a detailed seller rating of 4.8 or higher

  • 20% discount with a detailed seller rating of 4.9 or higher

Refer to your Seller Dashboard to check on your current average ratings, status, and discount level.

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