In this article
	Eligibility Opting in Listing an item with the Global Shipping Program Shipping exclusions Shipping and tracking an item Eligible countries Restricted categories Prohibited items Best practices Buyer charges Seller fees How sellers are protected

The Global Shipping Program simplifies selling an item to an international buyer. All you need to do is ship the item to a US shipping center. International shipping experts manage the international shipping and customs process, and send the item to the international buyer.

Eligibility

To be eligible for the Global Shipping Program, you must have a US seller rating of standard or above. You must also meet the requirements for selling internationally.

Note: As the seller, you are ultimately responsible for your compliance with all applicable laws and regulations under the Global Shipping Program seller terms & conditions. For a listing to be eligible for the Global Shipping Program:

• The item must be physically located in the US.

• The item must be listed for sale on eBay.com.

• The package must not weigh more than 66 lbs.

• The package must not exceed 66 inches in length.

• The package must not exceed the maximum dimensions of 118 inches.

  Dimensions = length + 2 * (width + height). Length is the packages longest side.

• The package must not exceed the maximum dimensional (DIM) weight of 66 lbs. Dimensional weight = (length x width x height) / (dimensional factor)  where the dimensional factor = 166.

• The transaction must not exceed a price of $2,500. If an auction-style listing results in a winning bid in excess of this amount, a message is sent to the winning buyer telling them to contact you directly to make alternate shipping arrangements. Sellers receive a notice when the listing ends and are responsible for arranging international shipping and compliance with applicable US export rules, regulations, and procedures.

• The item must not be ineligible, illegal, hazardous, subject to export restrictions, prohibited by eBay, or prohibited by the Global Shipping Program. See the seller terms & conditions for complete details.

• The item must be listed in a category that is currently supported by the Global Shipping Program.

• PayPal must be included as an accepted payment method in the listing.

Opting in  

Listing an item with the Global Shipping Program  

Shipping exclusions

When selling through the Global Shipping Program, there are several ways to manage your shipping exclusions:

Important: When you select this check box and list an item with the Global Shipping Program, any shipping exclusions you've previously set up are overridden.

• For example, when you sell an item through the Global Shipping Program, eligible items could still be shipped to buyers in Canada even if you've previously set up Canada as a shipping exclusion.

To individually manage shipping exclusions—including exclusions for items sold though the Global Shipping Program—clear the Override my shipping exclusions for Global Shipping Program eligible items check box and set up shipping exclusions directly in each listing. (See instructions below.)

Shipping and tracking an item

When you create a shipping label on eBay, tracking information is automatically uploaded to eBay. If you don't use eBay shipping labels, be sure to add a tracking number. Once you print a shipping label or upload the tracking number, eBay generates a global tracking number. This global tracking number appears in My eBay and on the Order details page and allows you to track the package from the time you ship it to the time it reaches your buyer.

As soon as we receive the tracking information, we notify the buyer by email that the item has shipped and we include the global tracking number. The global tracking number is also visible to the buyer on the Order details page and in My eBay.

Note: If you have your own system that sends tracking information to buyers, only send the global tracking number to avoid confusing buyers.

If you create your own shipping label, include the item’s reference number. You can find the reference number on the Order details page along with the buyer's name and the address of the US shipping center.

Note: If you purchase USPS insurance, you're only protected against any loss or damage to the package until it reaches the US shipping center. In addition, if you purchase signature confirmation when you ship your item, you'll receive a signature confirmation when the item is received at the US shipping center, not when it is received by the buyer. Although you're responsible for getting the package safely to the US shipping center, you won't be charged if the item is damaged or lost during international shipping.

Eligible countries  

You can use the Global Shipping Program to sell internationally:

Restricted categories  

Items listed in a restricted category are currently not supported by the Global Shipping Program due to export limitations and restrictions identified by the global shipping provider.

Prohibited items  

Any item that is prohibited on eBay cannot be shipped using the Global Shipping Program. Other items are also prohibited from the Global Shipping Program.

To learn more about restrictions on shipping internationally, review our International trading policy.

Best practices  

• International buyers see an estimated delivery date that includes your stated handling time, estimated ship time to the US shipping center, and the estimated delivery time from the US shipping center to the buyer's location. To attract more international buyers:

  • Specify either same business day or 1 business day handling and ship your item promptly to the US shipping center using a service with tracking. If your item shows a delivery time to the US shipping center of 4 days or less from the date of buyer payment, you'll get an automatic 5-star detailed seller rating for ship time.

• Offer free domestic shipping to get an automatic 5-star detailed seller rating for shipping cost.

• Create a shipping label on eBay to have your tracking information uploaded automatically.

• If you don't use eBay label printing, upload tracking information to eBay.

• Be sure to accurately specify the package's weight and dimensions plus the item's country of manufacture (if known) in your listing for more accurate customs processing.

• Don't ship the item until the buyer has paid.

• Items contained in a single order should be shipped in a single package.

• Multiple orders (either belonging to the same buyer or different buyers) should not be combined and should be packaged in separate boxes.

Buyer charges

In the listing, the buyer sees an estimate of the international shipping charges and the import charge. During checkout, the buyer sees the final charges which include the item cost, the international shipping charges, and the import charge. The international shipping charges include any US shipping, as well as program fees, third-party international shipping charges, fuel surcharges, and processing and handling fees. The import charge includes applicable customs duties, taxes, and third-party brokerage.

In addition to the final charges, the buyer sees the amount paid to the seller and the amount paid to the global shipping provider. You receive the item price and the domestic shipping and handling cost from the buyer.

You can review the buyer's charges on the Order details page.

Seller fees

Your final value fee is based on the item cost plus the cost of shipping to the US shipping center.

How sellers are protected  

• Although you're responsible for getting the package safely to the US shipping center, you won't be charged if the item is damaged or lost during international shipping.

• You're also covered by PayPal Seller Protection, so you get the same protection for your international sales that you get within the US.

• If a buyer opens an eBay Buyer Protection case and the international shipping provider is found to be at fault, the case will not count toward your seller performance.