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Using the Global Shipping Program

Get your sold item to the US shipping center, and the program takes it from there.

In this article
In this article


The Global Shipping Program simplifies selling an item to an international buyer. All eligible listings for sellers who qualify are automatically included in the Global Shipping Program. Here's how it works:

  • List your item.

  • Your item sells to an international buyer in an eligible country.

  • You ship the item to a US shipping center.

  • International shipping experts manage the international shipping and customs process and send the item to the buyer.

Eligibility

Your eligibility for the Global Shipping Program:

  • You must have a US seller rating of standard or above.

  • You're responsible for your compliance with all applicable laws and regulations under the eBay User Agreement.

Your item's eligibility for the Global Shipping Program:

  • The item must be physically located in the US.

  • The item must be listed for sale on eBay.com.

  • The item must be listed in a category that is supported by the Global Shipping Program.

  • PayPal must be included as an accepted payment method in the listing.

  • The delivery address must be a residence or street address, not a P.O. Box, FPO or APO address. (Exception: P.O. Box addresses in Canada are fine.)

  • The package must not weigh more than 66 lbs.

  • The package must not exceed 66 inches in length.

  • The package must not exceed the maximum dimensions of 118 inches.

    Dimensions = length + girth (the length of a string wrapped around the 2 smaller sides)

  • The package must not exceed the maximum dimensional (DIM) weight of 66 lbs. Dimensional weight = (length x width x height) / (dimensional factor) where the dimensional factor = 166.

  • An item's sale price, excluding shipping and handling, must not be more than:

    • $500 when shipping to the Philippines

    • $1,000 when shipping to Mexico

    • $1,350 when shipping to Russia

    • $2,500 when shipping to all other countries

  • If an auction-style listing ends with a final sale price, excluding shipping and handling, of more than the maximum allowed for the country to which you're shipping, you're responsible for arranging alternate international shipping, and compliance with applicable US export rules, regulations, and procedures.

  • Auction-style listings, with or without a Buy It Now option, aren’t eligible for shipment to Russia through the Global Shipping Program. For these types of listings, you're responsible for arranging alternate international shipping, and compliance with applicable US export rules, regulations, and procedures.

  • The item must not be ineligible, illegal, hazardous, subject to export restrictions, prohibited by eBay, or prohibited by the Global Shipping Program. See the eBay User Agreement and the Global Shipping Program Seller Terms and Conditions for complete details.

You can find any listings eligible for the Global Shipping Program in My eBay > Activity > Active Selling.

Shipping exclusions

Any shipping exclusions that you create apply to your Global Shipping Program eligible listings. If you'd like the Global Shipping Program to override your shipping exclusions for eligible listings, you can set that up in My eBay.

To override shipping exclusions on all listings:
  1. Go to My eBay.

  2. Click the Account tab, and then click Site Preferences.

  3. In the Selling Preferences section, scroll to Shipping preferences, and then click the Show link.

  4. Click the Edit link next to Exclude shipping locations from your listings.

  5. Select the states, territories, countries or regions you don't want to ship to. You can exclude entire continents or select Show all countries, and then select the specific countries you don't want to ship to.

  6. Click the Apply button to save your shipping exclusions.

  7. In the Global Shipping Program settings section, select the Override my shipping exclusions for Global Shipping Program eligible items check box.

Important: When you select this check box and list an item with the Global Shipping Program, any shipping exclusions you've previously set up are overridden when they are eligible for sale through the Global Shipping program.

  • For example, when you sell an item through the Global Shipping Program, eligible items could still be shipped to buyers in Canada even if you've previously set up Canada as a shipping exclusion.

To individually manage shipping exclusions—including exclusions for items sold though the Global Shipping Program—clear the Override my shipping exclusions for Global Shipping Program eligible items check box and set up shipping exclusions directly in each listing. (See instructions below.)

To manage shipping exclusions on an individual listing:
  1. Be sure that you have cleared the Override my shipping exclusions for Global Shipping Program eligible items check box in My eBay.

  2. In the Sell Your Item listing form, scroll to the Add shipping details section.

  3. Scroll to the International shipping section, and then select the Send it to the US shipping center, and the rest will be taken care of for you check box. If you're unable to select the check box, the listing category is not eligible for the Global Shipping Program.

  4. Click the Create exclusion list link to create shipping exclusions for this listing, or, if you already have exclusions, click the Edit exclusion list link to make changes. A pop-up window will open, and you can select check boxes for each region or country you want to exclude. When you are finished, click Apply to save the exclusions for this listing.

Shipping and tracking an item

When you create a shipping label on eBay, tracking information is automatically uploaded to eBay. If you don't use eBay shipping labels, be sure to add a tracking number. Once you print a shipping label or upload the tracking number, eBay generates a global tracking number. This global tracking number appears in My eBay and on the Order details page and allows you to track the package from the time you ship it to the time it reaches your buyer.

Note: With the exception of shipments to Canada, delivery to P.O. Boxes is not supported by the Global Shipping Program. Shipments to APO or FPO addresses are also not supported.

As soon as we receive the tracking information, we notify the buyer by email that the item has shipped and we include the global tracking number. The global tracking number is also visible to the buyer on the Order details page and in My eBay.

Important things to keep in mind:

  • If you have your own system that sends tracking information to buyers, be sure to send only the global tracking number to avoid confusing buyers.

  • If you create your own shipping label, include a reference number. You can find the reference number on the Order details page along with the buyer's name and the address of the US shipping center.

  • If you purchase USPS insurance, it protects you only against any loss or damage to the package until it reaches the US shipping center. ShipCover insurance isn't available for Global Shipping Program shipments to the US shipping center.

  • If you purchase signature confirmation when you ship your item, you'll receive a signature confirmation when the item is received at the US shipping center, not when it is received by the buyer.

  • Although you're responsible for getting the package safely to the US shipping center, in general you won't be responsible if the item is damaged or lost during international shipping. For additional information, see the Global Shipping Program Seller Terms and Conditions. Undeliverable items may not be returned to you.

Eligible countries  

You can use the Global Shipping Program to sell internationally to the following eligible countries:

  • Australia

  • Austria

  • Bahrain

  • Belgium

  • Bulgaria

  • Canada

  • China

  • Croatia

  • Cyprus

  • Czech Republic

  • Denmark

  • Estonia

  • Finland

  • France

  • Germany

  • Greece

  • Hong Kong

  • Hungary

  • Indonesia

  • Ireland

  • Israel

  • Italy

  • Japan

  • Kuwait

  • Latvia

  • Lithuania

  • Malaysia

  • Malta

  • Mexico

  • Netherlands

  • New Zealand

  • Norway

  • Philippines

  • Poland

  • Portugal

  • Qatar

  • Romania

  • Russia

  • Saudi Arabia

  • Singapore

  • Slovakia

  • Slovenia

  • South Africa

  • South Korea

  • Spain

  • Sweden

  • Switzerland

  • Taiwan

  • Thailand

  • Turkey

  • Ukraine

  • United Arab Emirates

  • United Kingdom

Restricted categories  

Items listed in a restricted category are currently not supported by the Global Shipping Program due to export limitations and restrictions identified by the global shipping provider.

  • Business & Industrial > Heavy Equipment

  • Business & Industrial > Heavy Equipment Attachments

  • Business & Industrial > Websites & Business for Sale

  • Cell Phones & Accessories > Smart Watches

  • Coins & Paper > Virtual Currency

  • DVDs & Movies > Storage & Media Accessories

  • eBay Motors (Note: Parts & Accessories are supported by the Global Shipping Program)

  • Gift Cards & Coupons

  • Health & Beauty > Fragrances

  • Home & Garden > Fresh Cut Flowers & Supplies

  • Pet Supplies > Backyard Poultry Supplies

  • Pet Supplies > Other

  • Real Estate

  • Specialty Services, with the exception of:

    • Specialty Services > Custom Clothing & Jewelry > Hats, Handbags & Accessories

    • Specialty Services > Custom Clothing & Jewelry > Jewelry

    • Specialty Services > Custom Clothing & Jewelry > Other

  • Sporting Goods > Other

  • Stamps > Other

  • Tickets & Experiences

  • Travel, with the exception of:

    • Travel > Luggage

    • Travel > Luggage Accessories

    • Travel > Maps

    • Travel > Travel Accessories

  • Video Games & Consoles > Prepaid Gaming Cards

  • Wholesale & Bulk Lots

Note: This is not a full list of unsupported categories. If the category you're listing in doesn't support the Global Shipping Program, you'll see an alert when you create your listing.

Prohibited items  

Any item that is prohibited on eBay cannot be shipped using the Global Shipping Program. Other items are also prohibited from the Global Shipping Program.

  • Obscene material

  • Child pornography

  • Hate propaganda

  • Narcotics (including controlled substances)

  • Currency (including bank notes, stocks, bonds, coupons, credit cards, unused travelers checks, securities, certificates, and other negotiable items)

  • Weapons (including firearms, knives, etc.)

  • Tobacco

  • Medical materials

  • Biological specimens

  • Perishable items

  • Liquids, liquefiable substances, and powders

  • Animals

  • Human body parts

  • Plants

  • Batteries (with exception of those that come included with consumer electronics such as AA, C, Li-ion batteries)

  • Radiological devices

  • Dangerous goods

  • Alcohol, including samples

  • COD shipments

  • Furs, fur clothing, fur-trimmed clothing

  • Jewelry, gold or any other precious metals (whether manufactured or non-manufactured) that are subject to carrier and/or customs restrictions

  • Live, replica, or inert munitions

  • Fine arts

  • Cosmetics (including perfume)

  • Parcels that exceed maximum package size and/or weight limits imposed by global service provider

  • Any type of air, gas or liquid in a compressed container

  • Lasers

  • Radar busters

  • Bows, crossbows, arrows

  • Seeds

  • Chemistry Sets

  • Nutritional supplements, neutraceutical

  • Plant fertilizers, nutrients

  • Printer toners

To learn more about restrictions on shipping internationally, review our International trading policy.

Best practices  

  • International buyers see an estimated delivery date that includes your stated handling time, estimated ship time to the US shipping center, and the estimated delivery time from the US shipping center to the buyer's location. To attract more international buyers:

    • Specify either same business day or 1 business day handling and upload tracking information within 1 business day of receiving cleared payment. If the tracking shows acceptance at the US shipping center of 4 days or less from the date of buyer payment, you'll get an automatic 5-star detailed seller rating for ship time.

  • Offer free domestic shipping to get an automatic 5-star detailed seller rating for shipping cost.

  • Create a shipping label on eBay to have your tracking information uploaded automatically.

  • If you don't use eBay label printing, upload tracking information to eBay.

  • Be sure to accurately specify the package's weight and dimensions plus the item's country of manufacture (if known) in your listing for more accurate customs processing.

  • Don't ship the item until the buyer has paid.

  • Items contained in a single order should be shipped in a single package.

  • Multiple orders (either belonging to the same buyer or different buyers) can't be combined, and need to be packaged in separate boxes.

Buyer charges

In the listing, the buyer sees:

  • Estimated shipping charges

  • Estimated import charges.

During checkout, the buyer sees the final charges, including:

  • The item price

  • The shipping charges

  • The import charges

The shipping charges include any US shipping charges that you specify, as well as applicable international shipping, handling, and other fees.

The import charges include applicable customs duties, taxes, brokerage, and other fees.

In addition to the final charges, the buyer sees the amount paid to the seller and the amount paid to the global shipping provider. You receive the item price and the domestic shipping and handling amount that you specified directly from your buyer.

You can review the buyer's charges on the Order details page.

Seller fees

How sellers are protected

With the Global Shipping Program, you're protected in the following ways:

  • You qualify for automatic 5-star protection on shipping and handling charge detailed seller ratings when you provide free domestic shipping to the US shipping center. If you receive a rating below 5 stars for shipping and handling charges, it won't count against your seller performance standards.

  • You qualify for automatic 5-star protection on shipping time detailed seller rating when you ship with same day or 1-day handling, upload tracking information within 1 business day of receiving cleared payment, and the item is delivered to the US shipping center within 4 business days. If you receive a rating below 5 stars for shipping time, it won't count against your seller performance standards.

  • Any negative or neutral feedback that can be attributed to the Global Shipping Program from item handling during international transit will be removed. See details.

  • You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. Once an item has been forwarded by the US shipping center, you won't be responsible for refunding the buyer if an eBay Money Back Guarantee or PayPal Purchase Protection case is filed against you for one of the following reasons:

    • A buyer claims an item isn't received or

    • A package is damaged in transit

Learn more about eBay seller protection.

Alternative international shipping options

Items that are eligible for the Global Shipping Program and that are offered to buyers in eligible countries are automatically shipped internationally through the Global Shipping Program.

You can also customize which countries you'd like to ship to through the Global Shipping Program. This option allows you to select which international shipping service you would like to use for certain locations, so you can choose between the Global Shipping Program and alternative shipping services by country. Buyers only see one shipping option based on your selection.

For example, you can set your preferences to ship to Canada through a standard carrier that provides international service, but still use the Global Shipping Program for the remaining eligible countries.

To customize your Global Shipping Program preferences by country:
  1. Go to My eBay > Account > Site Preferences.

  2. Click Show to the right of the Shipping Preferences section.

  3. Click Edit to the right of Offer the Global Shipping Program.

  4. Select the Allow me to customize international shipping by country checkbox.

  5. Click Submit.

  6. In the International shipping section of your listing, select the shipping services you'd like to use for specific countries. You can add up to 4 international shipping options in addition to the Global Shipping Program.

For items that aren't eligible for the Global Shipping Program, or items that are offered to buyers in countries not supported by the Global Shipping Program, you can set up additional international shipping services.

To provide shipping services to countries not supported by the Global Shipping Program:
  1. Go to the International shipping section of the listing form.

  2. Update your selection in the No additional international shipping drop-down menu.

  3. You can add up to 5 international shipping options.

Things to keep in mind:

  • For Global Shipping Program listings, you can have four international shipping services in addition to the Global Shipping Program.

  • For items offered outside of the Global Shipping Program, you can have five international shipping services.

  • If you have a listing outside of the Global Shipping Program with five international shipping services, and your listing is converted to a Global Shipping Program listing, your fifth international shipping service isn't included in your listing.

  • If you accept returns and your return policy specifies that the cost of return shipping will be paid by the seller, you're responsible for all costs associated with shipping the item back to you.

Opting out

If you've opted in to the Global Shipping Program within the last 24 hours, you must wait 24 hours before you can opt out.

If you opt out of the Global Shipping program, you must wait 24 hours before renewing your enrollment.

To opt out of the Global Shipping Program:
  1. Go to My eBay > Account > Site Preferences. You may need to sign in.

  2. Click the Show link to the right of the Shipping Preferences section.

  3. Click the Edit link to the right of Offer the Global Shipping Program.

  4. Click on the Opt Out button.

  5. Review the information. If you still wish to opt out, click the Continue to opt out button.

If you'd like to opt out of the Global Shipping Program but must wait 24 hours, you can still remove your active listings from the Global Shipping Program right away.

To remove a single active listing from the Global Shipping Program:
  1. Go to My eBay > Activity > Sell > Active.

  2. Select the listing you'd like to change.

  3. In the Edit drop-down menu, select Edit selected.

  4. In the Add shipping details section, click the Edit selected policy link.

  5. In the International shipping section of the Edit shipping policy dialogue box, clear the Send it to the US shipping center, and the rest will be taken care of for you box.

  6. Save and confirm your changes.

To remove all active listings from the  Global Shipping Program:
  1. Go to My eBay > Activity > Sell > Active. You may need to sign in.

  2. In the Edit drop-down menu, select Edit all listings.

  3. In Edit listings, select all of your listings by checking the box at the top of the left column.

  4. In the Edit drop-down menu, select Shipping policy.

  5. In the Edit business policies dialogue box, select Change to from the Shipping policy drop-down menu, and then click the edit link next to the shipping policy name.

  6. In the International shipping area of the Edit shipping policy dialogue box, clear the Send it to the US shipping center, and the rest will be taken care of for you box.

  7. Save, confirm, and submit your changes.

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